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Black Screen: After Installation #134

Closed JK742020 closed 8 months ago

JK742020 commented 8 months ago

Hey guys. Got a new mobile (Android-Version 13) installed the app and it’s not working. When opening, I see the HumHub-Logo for a short time then it gets dark and nothing else happens. With the older mobile there was no problem.

luke- commented 8 months ago

@JK742020 Can you please try to delete the App Data in the Android App Configuration and try again? e.g. https://www.samsung.com/au/support/mobile-devices/delete-application-data/

JK742020 commented 8 months ago

Yes, it's working now. Thanks.

PrimozRatej commented 8 months ago

I have tested it on Android 12 (API levels 31 and 32), Android 13 (API level 33), and Android 14 (API level 34). Can't reproduce the bug. If there are currently no issues regarding this matter, I will consider it resolved.

JK742020 commented 5 months ago

Reinstalled the app on same mobile. Problem occurred again. Cleared App data, working again.

luke- commented 5 months ago

@JK742020 Can you please provide steps to reproduce?