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ispysoftware / iSpy

Open source surveillance software
http://www.ispyconnect.com
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Power failure setting reset #248

Closed koeks closed 1 year ago

koeks commented 1 year ago

Hi,

Due to constant power interruptions in my country the server constantly dies and when it reboots it comes back factory reset sometimes and I have to upload backup files each time.

ispysoftware commented 1 year ago

Errm I'm not sure what i'm supposed to do about that - maybe you need a UPS?

koeks commented 1 year ago

UPS is unfortunately not viable (dies eventually) due to countries lack of power generation. Thought maybe something code wise could be resolved to assist with issue. If not will have to look at other solution to restore. Thank you

ispysoftware commented 1 year ago

did you mean factory reset or just the software has lost it's settings? If it's just the software then you'd need to check the logs for errors - in ispy that's under view - logs or in Agent DVR it's at /logs.html

koeks commented 1 year ago

I assumed factory reset but it lost settings yeah. After power failure again this morning I got this. Looks like the config file is corrupt after power dropping.

08:08:17 Load Objects: Load Objects: There is an error in XML document (0, 0). 08:08:17 Error: Load Objects: Load Objects: There is an error in XML document (0, 0). 08:08:17 Load Objects: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at CoreLogic.Statics.GetObjects(String path) 08:08:17 Error: Load Objects: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at CoreLogic.Statics.GetObjects(String path) 08:08:17 Load Objects: Load Objects: Root element is missing. 08:08:17 Error: Load Objects: Load Objects: Root element is missing. 08:08:17 Load Objects: at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderobjects.Read58_objects() 08:08:17 Error: Load Objects: at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderobjects.Read58_objects() 08:08:17 Root element is missing. 08:08:17 Retrying... 08:08:18 Connected to MQTT server 08:08:19 Subscribed to Agent/commands 08:08:19 Load Objects: Load Objects: There is an error in XML document (0, 0). 08:08:19 Error: Load Objects: Load Objects: There is an error in XML document (0, 0). 08:08:19 Load Objects: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at CoreLogic.Statics.GetObjects(String path) 08:08:19 Error: Load Objects: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at CoreLogic.Statics.GetObjects(String path) 08:08:19 Load Objects: Load Objects: Root element is missing. 08:08:19 Error: Load Objects: Load Objects: Root element is missing. 08:08:19 Load Objects: at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderobjects.Read58_objects() 08:08:19 Error: Load Objects: at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderobjects.Read58_objects() 08:08:19 Root element is missing. 08:08:19 Retrying... 08:08:21 Load Objects: Load Objects: There is an error in XML document (0, 0). 08:08:21 Error: Load Objects: Load Objects: There is an error in XML document (0, 0). 08:08:21 Load Objects: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at CoreLogic.Statics.GetObjects(String path) 08:08:21 Error: Load Objects: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at CoreLogic.Statics.GetObjects(String path) 08:08:21 Load Objects: Load Objects: Root element is missing. 08:08:21 Error: Load Objects: Load Objects: Root element is missing. 08:08:21 Load Objects: at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderobjects.Read58_objects() 08:08:21 Error: Load Objects: at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderobjects.Read58_objects() 08:08:21 Root element is missing. 08:08:21 Retrying... 08:08:21 Backed up file to C:\Program Files\Agent\Media\XML\objects.xml.bak

ispysoftware commented 1 year ago

Ah ok, I can make it revert to a backup file in that case, will be in next update

On Fri, Mar 31, 2023 at 4:12 PM koeks @.***> wrote:

I assumed factory reset but it lost settings yeah. After power failure again this morning I got this. Looks like the config file is corrupt after power dropping.

08:08:17 Load Objects: Load Objects: There is an error in XML document (0, 0). 08:08:17 Error: Load Objects: Load Objects: There is an error in XML document (0, 0). 08:08:17 Load Objects: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at CoreLogic.Statics.GetObjects(String path) 08:08:17 Error: Load Objects: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at CoreLogic.Statics.GetObjects(String path) 08:08:17 Load Objects: Load Objects: Root element is missing. 08:08:17 Error: Load Objects: Load Objects: Root element is missing. 08:08:17 Load Objects: at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderobjects.Read58_objects() 08:08:17 Error: Load Objects: at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderobjects.Read58_objects() 08:08:17 Root element is missing. 08:08:17 Retrying... 08:08:18 Connected to MQTT server 08:08:19 Subscribed to Agent/commands 08:08:19 Load Objects: Load Objects: There is an error in XML document (0, 0). 08:08:19 Error: Load Objects: Load Objects: There is an error in XML document (0, 0). 08:08:19 Load Objects: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at CoreLogic.Statics.GetObjects(String path) 08:08:19 Error: Load Objects: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at CoreLogic.Statics.GetObjects(String path) 08:08:19 Load Objects: Load Objects: Root element is missing. 08:08:19 Error: Load Objects: Load Objects: Root element is missing. 08:08:19 Load Objects: at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderobjects.Read58_objects() 08:08:19 Error: Load Objects: at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderobjects.Read58_objects() 08:08:19 Root element is missing. 08:08:19 Retrying... 08:08:21 Load Objects: Load Objects: There is an error in XML document (0, 0). 08:08:21 Error: Load Objects: Load Objects: There is an error in XML document (0, 0). 08:08:21 Load Objects: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at CoreLogic.Statics.GetObjects(String path) 08:08:21 Error: Load Objects: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at CoreLogic.Statics.GetObjects(String path) 08:08:21 Load Objects: Load Objects: Root element is missing. 08:08:21 Error: Load Objects: Load Objects: Root element is missing. 08:08:21 Load Objects: at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderobjects.Read58_objects() 08:08:21 Error: Load Objects: at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderobjects.Read58_objects() 08:08:21 Root element is missing. 08:08:21 Retrying... 08:08:21 Backed up file to C:\Program Files\Agent\Media\XML\objects.xml.bak

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koeks commented 1 year ago

<3

koeks commented 1 year ago

Looks like the issue still persists unfortunately after v4.6.9.0.

koeks commented 1 year ago
22:19:21 | Load Objects: Load Objects: There is an error in XML document (0, 0). -- | -- 22:19:21 | Error: Load Objects: Load Objects: There is an error in XML document (0, 0). 22:19:21 | Load Objects: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at CoreLogic.Statics.GetObjects(String path) 22:19:21 | Error: Load Objects: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at CoreLogic.Statics.GetObjects(String path) 22:19:21 | Load Objects: Load Objects: Root element is missing. 22:19:21 | Error: Load Objects: Load Objects: Root element is missing. 22:19:21 | Load Objects: at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderobjects.Read62_objects() 22:19:21 | Error: Load Objects: at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderobjects.Read62_objects() 22:19:21 | Root element is missing. 22:19:21 | Retrying... 22:19:21 | Load Objects from Backup: Load Objects from Backup: There is an error in XML document (0, 0). 22:19:21 | Error: Load Objects from Backup: Load Objects from Backup: There is an error in XML document (0, 0). 22:19:21 | Load Objects from Backup: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at CoreLogic.Statics.GetObjects(String path) 22:19:21 | Error: Load Objects from Backup: at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at CoreLogic.Statics.GetObjects(String path) 22:19:21 | Load Objects from Backup: Load Objects from Backup: Root element is missing. 22:19:21 | Error: Load Objects from Backup: Load Objects from Backup: Root element is missing. 22:19:21 | Load Objects from Backup: at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderobjects.Read62_objects() 22:19:21 | Error: Load Objects from Backup: at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderobjects.Read62_objects() 22:19:21 | Root element is missing.
ispysoftware commented 1 year ago

those messages are saying that it can't load in the backup file either. I think you'll need to run some disk checking tools