Currently on Slack when an issue is raised Tom or Andrew has to manually acknowledge it and often write stock replies asking for further information
Slack has an API where an automated message can be integrated into the channel. Can this be explored and the following message put on the "Change Requests" and "Urgent Issues" Channels
JAC Digital Team
Thank you for contacting the JAC Digital Team.
We are here to help you with any issues you may be having with our website, platform or applications. To ensure that we can provide you with the best possible assistance, please provide us with the following information:
- Links to the pages where the issue is present
- A description of the expected behavior
- Screenshots of the issue
- Whether the issue affects a candidate or an exercise
- The number of people affected by the issue
Urgent issues are those that affect 10 or more candidates and require a fix within 24 hours. If you are experiencing an urgent issue, please let us know as soon as possible.
If you are unable to provide the above information, or if your issue is not urgent, we may be unable to assist you.
The JAC Digital Team does not contact or speak directly to candidates.
Thank you for your understanding.
Currently on Slack when an issue is raised Tom or Andrew has to manually acknowledge it and often write stock replies asking for further information
Slack has an API where an automated message can be integrated into the channel. Can this be explored and the following message put on the "Change Requests" and "Urgent Issues" Channels