Jigasi Can't make SIP call to add user in the Jitsi Conference

[abhijitnathwani]

Hi, I have installed Jitsi and Jigasi on my local system through the package manager. When I try to make call from the Jitsi conference to add a SIP user, I am facing the issues of 2018-08-22 16:34:46.368 SEVERE: [507] org.jitsi.impl.neomedia.transform.dtls.DtlsPacketTransformer.log() Failed to connect this DTLS client to a DTLS server! and followed by net.java.sip.communicator.service.protocol.OperationFailedException: The protocol provider should be registered before placing an outgoing call.. Can someone please help me out here?

I have added a SIP account made on Linphone to jigasi while installation, and inviting other Linphone SIP accounts. The accounts work fine. Find the attached log file for more detailed logs. jigasi_log.txt

Thanks, Abhijit Nathwani

[damencho]

So the message you see The protocol provider should be registered before placing an outgoing call. means that your sip account is not registered. You can easily see that when you restart the jigasi server and at the beginning of the logs you can see whether the Sip protocol provider REGISTERED or failed to register.

The other one about not able to connect ... I guess your jigasi instance cannot connect to jvb ... so jigasi does not use the single port that will normally be used by the web client udp port 10000. Are the ports 10000-20000 opened on jvb so jigasi can use it?

[abhijitnathwani]

Hi @damencho I restarted the jigasi service and observed the logs. I see the Register failure due Unable to create a via header for port 5060. I don't see any service listening to port 5060 through netstat. Can you help resolve this?

Also, the jvb and jigasi are running on the same Linux machine, so I don't think the ports would be issue. Can you let me know how to verify the ports being used?

Please find the attached restart log and jitsi.pcap pulled from the /var/log/jitsi/jigasi/log/ if that helps in identifying the Register issue. jiagsi-restart-log.txt jitsi0.zip

[damencho]

I haven't got deep in the code to check what is going on and why it chooses TLS and port 5060, but you can force it for now to use UDP.

net.java.sip.communicator.impl.protocol.sip.acc1403273890647.
net.java.sip.communicator.impl.protocol.sip.acc1403273890647.PROXY_ADDRESS=sip1.linphone.orgss
net.java.sip.communicator.impl.protocol.sip.acc1403273890647.PROXY_AUTO_CONFIG=false
net.java.sip.communicator.impl.protocol.sip.acc1403273890647.PROXY_PORT=5228
net.java.sip.communicator.impl.protocol.sip.acc1403273890647.PREFERRED_TRANSPORT=UDP