New devices that are offline are not shown as down

[Jozko568]

Is there an existing issue for this?

• [X] I have searched the existing open and closed issues and I checked the docs https://github.com/jokob-sk/NetAlertX/tree/main/docs

Current Behavior

NetAlertX banner with Down devices does not show the amount of new down devices even though the graph below does as you can see on the screenshot. I've adjusted the CLEAR_NEW_FLAG to 168 hours so maybe after that the devices will show as Down but I haven't tested this.

I don't think that logs are needed for this but if so, I'll happily provide them.

Expected Behavior

The Down banner should always display down devices even for new devices

Steps To Reproduce

1. Add new devices
2. Disconnect them from the network
3. Devices will only show up as new but not as down

app.conf

No response

docker-compose.yml

No response

What branch are you running?

Production

app.log

No response

Debug enabled

• [X] I have read and followed the steps in the wiki link above and provided the required debug logs and the log section covers the time when the issue occurs.

[jokob-sk]

Hi @Jozko568 ,

I aligned the colors and split out the Offline / Down count which are different values. Down devices are only devices that are reported as Down (Alert Down is ticked on the device and the device is Offline at the same time)

This should be available in the next release. It would be great if you could test this. Can you please switch to the netalertx-dev docker image (backup everything at first), in about 15 minutes (or after the last action finishes) from now?

Make sure you refresh your browser cache - and click the 🔄 refresh button in the top right corner.

Thanks in advance, j

[Jozko568]

Thanks for the quick response! I pulled the dev image but I don't have the Offline amount as you do in the gray box under Devices. Is that some setting ? I have cleared the cache but that did not show it.

[jokob-sk]

Hey, yes there is a UI_PRESENCE setting to choose what to display.

On Tue, 1 Oct 2024, 16:10 Jozko568, @.***> wrote:

Thanks for the quick response! I pulled the dev image but I don't have the Offline amount as you do in the gray box under Devices. Is that some setting ? I have cleared the cache but that did not show it.

image.png (view on web) https://github.com/user-attachments/assets/cb09db70-0aee-42bb-9147-b3f26f33fb55

— Reply to this email directly, view it on GitHub https://github.com/jokob-sk/NetAlertX/issues/816#issuecomment-2384881018, or unsubscribe https://github.com/notifications/unsubscribe-auth/AW5URDFEO2BGOFAMAIAFMX3ZZI4E7AVCNFSM6AAAAABPEBDH6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGOBUHA4DCMBRHA . You are receiving this because you commented.Message ID: @.***>

[Jozko568]

Ah thanks! It was actually UI_shown_cards which I meant. Seems like the setting did not apply correctly on the first try as I had to save it twice for it to change properly. Managed to replicate it multiple times. I guess I should create a separate issue for that? Other than that, this separation works as expected.

[jokob-sk]

Great, I don't think I have time to fix this now. It's probably cache related, refreshing the cache should reflect the changes after the first settings change. Would be great if you could help out with a PR though :)

[Jozko568]

I'd love to but I'm not skilled enough when it comes to programming :( Would like to avoid making "half baked" solution via ChatGPT

[jokob-sk]

Understood, I'll keep it in the backlog, but I don't see it as a functionality breaking bug.

[Jozko568]

No problem! I'll report it as a new issue so it does not get mixed up. Thanks!