We use the "Linked Tickets" page for an issue to handle follow-up conversations with affected users. With multiple techs, each one contacts their own subset of conversations. Seeing whether those conversations are active or closed, and who is responsible for the conversation, can help us more quickly open those conversations in other tabs for replying.
We use the "Linked Tickets" page for an issue to handle follow-up conversations with affected users. With multiple techs, each one contacts their own subset of conversations. Seeing whether those conversations are active or closed, and who is responsible for the conversation, can help us more quickly open those conversations in other tabs for replying.