Street lamp 104-7096 across from 2312 Memorial Avenue is out

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https://www.openstreetmap.org/#map=19/37.40519/-79.16660

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Reported to APCO through web form

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Received response from APCO:

Dear Nathan Wyand,

Thank you for contacting us at AppalachianPower.com.

We have reported the street light out at 2312 Memorial Ave. The order number is 022238177. We appreciate you bringing this to our attention and will make repairs as soon as possible.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Michael M.

Appalachian Power®

CONNECT              

"This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited."

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Made personal task to check lamp status

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Lamp is still out. Responded to APCO email requesting update:

Please provide the status of order 022238177. Lamp 104-7096 associated with this order is still out. Thank you for your time.

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Received response from APCO:

Dear Nathan Wyand,

Thank you for contacting us at AppalachianPower.com.

Our records confirm the repair order is still active. Regrettably, previously existing orders, regularly scheduled maintenance, and power outages can delay repairs. We are unable to guarantee a date the order will be completed; however, we will attempt to complete repairs as quickly and safely as possible. We apologize for any inconvenience.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Carine V.
Appalachian Power®

CONNECT

"This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited."

[partytax]

Made personal task to check if lamp still out

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Lamp is still out. Requesting status update:

Please provide the status of order 022238177 in Lynchburg, Virginia. The lamp (104-7096) is out and has been out since before October 2023. Thank you for your time!

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Received response:

Dear Nathan,

Thank you for contacting us at AppalachianPower.com.

We understand your concern. The light in question has additional components that must be repaired. We are unable to guarantee a date the repairs will be completed; however, we will attempt to complete repairs as quickly and safely as possible. We apologize for any inconvenience.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Matthew M.

[partytax]

Made personal task to check

[partytax]

Lamp is still out. Requesting status:

Good morning. Please provide the status of order 022238177 in Lynchburg, Virginia. The lamp is still out as of 2024-07-25. Thank you for your time.

[partytax]

Received response on 2024-07-29:

Dear Nathan Wyand,

Thank you for contacting us at AppalachianPower.com.

We have reported the street light out at 2312 Memorial Ave. The order number is 029504082. We appreciate you bringing this to our attention and will make repairs as soon as possible.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Michael M. Appalachian Power®