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livechat / chat-window-android

LiveChat mobile chat window for Android
https://developers.livechatinc.com/mobile/android/
MIT License
23 stars 28 forks source link

Connection lost on chat window initiation #19

Closed sag27 closed 3 years ago

sag27 commented 5 years ago

Hi, I have integrated Livechat SDK with my android application. After integrating when I try to initiate chat 8/10 times it shows "Connection lost. Please check your internet connection and try again". But my internet strength is very strong but it keeps saying above issue. I am using trial version account and we are creating demo of LiveChat and chat bot integration in our product.

If such issue keeps on repeating we wont be able to integrate as it would be bad user experience. Please can the team look into it.

I have attached the video recording of issue 20190322-122041-720x1280.zip

nomyzs commented 4 years ago

Hello @sag27 👋

Sorry for late response. I wasn't able to reproduce this. Is this still happening to you? Do you have some additional info that could help to reproduce this issue?

nomyzs commented 3 years ago

Closing due to inability to reproduce this issue and inactivity. Please create a new issue if problem is still present.

Best regards!