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livechat / chat-window-android

LiveChat mobile chat window for Android
https://developers.livechatinc.com/mobile/android/
MIT License
23 stars 28 forks source link

Progress loader continues loading even after window is initialized #28

Closed ahmed-luno closed 4 years ago

ahmed-luno commented 5 years ago

When you load the chat window via mChatWindow.showChatWindow(); there is a progress loader that seems to keep spinning endlessly even though the screen appears to have already been initialized. This appears to be controlled by com.github.livechat/chat-window-android/2.0.4/dceb8c5bda50618aa18702a9a32ad6a14d3a5889/chat-window-android-2.0.4-sources.jar!/com/livechatinc/inappchat/ChatWindowView.java

ZiggyKraus commented 5 years ago

Hello @ahmed-luno !

Thank you for reporting this problem! I have forwarded it to our Android developer and asked him to investigate. As soon as we have an update, we will post it in here. Thank you for your patience!

Best regards,

ahmed-luno commented 5 years ago

Thank you @ZiggyKraus

nomyzs commented 5 years ago

Hey @ahmed-luno You are right that ChatWindowView.java controls the loader. But it just provides a handle that is triggered by Web Chat Window loaded in WebView, to show or hide the spinner. This seems to be working just fine. I have tested that on different Android versions suspecting that it might have something to do version of WebView on the device. But no luck. Could send us more information on how to reproduce that? What Android Version, Device info, WebView version you're using? Some details on implementation and configuration could also help in locating the issue. If you prefer, please send detailed info to your technical support person you're in contact with. Thanks!

nomyzs commented 4 years ago

Closing due to inactivity. Please create new issue if having any problems! :)