open plugin and window opens but nothing is displayed just a blank window

[GoogleCodeExporter]

What steps will reproduce the problem?
1.
2.
3.

What is the expected output? What do you see instead?

What version of the product are you using? On what operating system?

Please provide any additional information below.

Original issue reported on code.google.com by jonmeske...@gmail.com on 18 Nov 2013 at 7:12

[GoogleCodeExporter]

Hi! If you are running Sketchup 8 or 2013, make sure you are running the latest 
version of the plugin (or at least > 4.1.6) otherwise you may get results like 
you have described. 

If you had an older version of cutlist installed, then make sure it is removed 
(cutlist.rb and the folder cutlist). 

Preferably install the plugin through sketchup, this will unzip and place all 
files where necessary automatically.

Otherwise, I might need a few more details to sort out why this is not running 
for your properly.

Original comment by daltx...@gmail.com on 18 Nov 2013 at 7:52

• Changed state: Started

[GoogleCodeExporter]

i am running the newest version of both 2013 for sketchup and 4.1.8 for cut 
list and I made sure all previous version of both are removed I also made sure 
that internet explorer is newest version ISE 11

Original comment by jonmeske...@gmail.com on 18 Nov 2013 at 8:22

[GoogleCodeExporter]

and i also installed through sketchup 

Original comment by jonmeske...@gmail.com on 18 Nov 2013 at 8:24

[GoogleCodeExporter]

Ok, you did everything correctly, but IE11! OK. It's pretty new and I haven't 
tried it with IE11 yet. I haven't even quite figured out if there is a version 
for my Windows Vista.

I can probably get a clue what is going on if you enable the Ruby Window 
(Window->Ruby Console) within Sketchup, then start up the plugin and cut and 
paste any output from the window here.

Thanks for your patience!

Original comment by daltx...@gmail.com on 18 Nov 2013 at 11:05

[GoogleCodeExporter]

there is no output to cut and paste it to is also blank

Original comment by jonmeske...@gmail.com on 19 Nov 2013 at 1:27

[GoogleCodeExporter]

Thanks for the update.
I suspect this is an IE11 issue. I can't install IE11 to verify but I can 
suggest a test and a possible solution.

If you browse to where the plugin is installed  (something like C:\Program 
Files\Sketchup\Sketchup 2013\Plugins ) and go into the sr_cutlist directory, 
there is a file there called cutlistui.html This is the html file which is 
first opened when the cutlist plugin is started up. Sketchup uses IE to open 
this file.
If you open this file using IE11 and it gives some warning about ActiveX 
controls needed to be allowed, then this is likely the issue. The security 
settings in IE11 may have been set to disallow ActiveX, which is required to 
open and display the menu for cutlist.
You can follow the directions here for allowing (or disallowing) ActiveX 
controls in IE:
http://windows.microsoft.com/en-CA/windows/help/genuine/ie-activex

Let me know what results you get.

Steve

Original comment by daltx...@gmail.com on 19 Nov 2013 at 4:08

[GoogleCodeExporter]

I assume this is ok for you now. If not please contact me again. 
All the best...Steve

Original comment by daltx...@gmail.com on 14 Dec 2013 at 10:50

• Changed state: Done