Closed phanosh closed 7 years ago
I have just passed the ticket on to ranko
Can you give us the username he was trying to use and the date/time this happened so @gskoljarev can check out the server logs. As for the reset password link, I think @mihaellenic is the one that should check it out. Or maybe it is also @gskoljarev. So I'm passing the ball to them...
The username was Bamba1 and it was today (28/09) around 10:30am zurich time
@gskoljarev will have to check on the backend for this issue. The frontend seems to be working fine... @phanosh could you maybe get us the email that user received?
@mihaellenic bambabakary@yahoo.com
Hi @phanosh, can you please answer a few questions to help us investigate:
Also, please make note that the web app is not optimized for mobile use yet, only desktop. However, the functionality shouldn't be impeded, only the UI.
Hellow @bosnj .
As far as I understand, he was eventually able to login with his "old" username (=Bamba) and his account works fine for now.
@phanosh any update on this? I suppose now that he is logged in, there is no more issues? Should we close this one and re-open in case it happens again?
Hello, Sorry for bot replying earlier. The issue is closed yes.
Thanks @phanosh, please close this ticket.
When trying to create an account, the user got a notification saying "we cannot create an account, please try again later"
Also, when the user clicked "Forgot password" he received an email with a link to reset the password. The link however seems to be wrong as it simply gets you to the sign in page of discharge.ch. (This is when accessing the link on the mobile phone, not on a normal machine)