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ANDON: Non-self-registering non-admin users can't initialize the models on "go" in DDD. (Decision: DO NOT add non-admin users to teams during prep) #3311
When some non-administrator accounts attempt to initialize the models on the Dynamic Decision Dashboard (click the "go" button), they encounter authentication issues which:
Prevent the initialization and loading of models
Cause the Sim UI to become unresponsive
Affected Users
This currently appears to only affect users who are added into a team by admin from the Forio provided Epicenter management platform: https://forio.com/epicenter/
Users who self register in the Sim UI do not appear to be affected by this issue:
This means that self-registering users are able to successfully use the DDD without issue
Caveat: it appears that self-registering users will not be able to "Live-sync" with other users. When both an administrator account and a self-registered account are in the same "_team" world, neither is affected when the other runs the play page. They are still both able to separately use the play pages.
This issue is also impacted by #3310 because it prevents some users from being able to self-register with certain teams.
Discussed Wednesday Dev Standup wk5 2024_10
@matthewtomo @tejaspesquare
@tejaspesquare believes that there has been ongoing issues with ANY Forio accounts that are created directly with Forio (not through the Sim UI or the Demo site).
If all users of our services are registering their accounts through our project sites (Sim UI or MTL Demo), then we do not believe they will be affected by this issue.
(Unless we are unaware of changes from Forio's end, but we have not yet encountered anything that changes our understanding)
The Issue
Affected Users