Salable quantity constantly growing

[ShapesGraphicStudio]

Preconditions and environment

• Magento version: 2.4.7-p2
• FedEx shipping

Steps to reproduce

1. Navigate to backend
2. Create shipping for ordered product
3. Navigate to products
4. Add one item in product stock

Expected result

Salable quantity should be consistent with quantity in stock.

Actual result

Slaable quantity keeps growing.

Additional information

Before shipping, stock of product shows 1 item and salable quantity shows 3 items.

After shipping created with FedEx module, stock of product shows 0 item, product is out of stock and salable items show 0 also.

When I put one item back in stock, quantity shows 1 and salable shows 4.

If I repeat this operation, quantity shows 1 and salable shows 5 and so on.

This only occurs when shipping has changed the stock.

If I change manually the product back to 0 / out of stock, then 1 / back in stock, salable keeps showing 4 items.

This is very important as we always have very low stock of products (1 or 2) and we produce daily on demand. Having too many items in salable quantity could lead us to not be able to delivery.

Release note

No response

Triage and priority

• [X] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

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[m2-assistant[bot]]

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[engcom-Bravo]

Hi @ShapesGraphicStudio,

Thanks for your reporting and collaboration.

We have verified the issue in Latest 2.4-develop instance and the issue is not reproducible.Kindly refer the screenshots.

Before Shipping :

After Shipping with fedex :

When we put item in stock Salable quantity is consistent.

Kindly recheck the issue in Latest 2.4-develop instance and elaborate the steps to reproduce if the issue is still reproducible.

Thanks.

[ShapesGraphicStudio]

We do not have simple products, only configurable. And we also have multiple stores. Could it explain the issue and wht you can't reproduce it?

[engcom-Bravo]

Hi @ShapesGraphicStudio,

Thanks for your update.

We have verified the issue in Latest 2.4-develop instance and the issue is not reproducible.Kindly refer the screenshots.

Before Shipping :

After Shipping with fedex

Salable quantity was consistent for the configurable products when quantity was back in stock.

Thanks.

[ShapesGraphicStudio]

Hello, Thanks for your answer. We are still experiencing the issue on our side. I have to run the following command as cron everyday after the shipping team ships the orders: bin/magento inventory:reservation:list-inconsistencies -r | bin/magento inventory:reservation:create-compensations

Any idea on what could go wrong on our side?