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mahtab2003 / Xera

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Ticket Reply Problem ! #133

Closed itsmerosu closed 1 month ago

itsmerosu commented 1 month ago

I am using the latest XERA and everything working fine but I figured out one problem on my system. When I respond to any ticket, the ticket reply post mail goes to 1st account email on the database (is_user), but not to the account email that created the ticket.

In summary, Ticket Created Account Email: 100@gmail.com Ticket Responed Email Send to: 1@gmail.com (This email is my 1st used email as a client in my xera dashboard)

Any solution for this @mahtab2003 @4yx @FuryCraft @santydesignscr

Screenshot_15-7-2024_221824_mail google com

A ticket ticket-created email was sent to the admin email and a Ticket Reply was also sent in 1 email on the database. you can check the screenshot for proof.

Replied Screenshot: Screenshot_15-7-2024_222653_app dep com np

Received an Email on roxxxxxx98@gmail.com but the ticket open email is cacxxxxx@stxxxxxz.com so reply mail need to be send to cacxxxxx@stxxxxxz.com not in roxxxxxx98@gmail.com. and remember roxxxxxx98@gmail.com is my 1 created user in my database or 1st user on is_user table. please cross check my email , name etc Screenshot_15-7-2024_222824_mail google com

Delivery Email Report: READ CAREFULLY Screenshot_15-7-2024_231832_s1321 sgp1 mysecurecloudhost com

Thank You

santydesignscr commented 1 month ago

Please keep only one issue open

itsmerosu commented 1 month ago

I am opening this issue because of the latest data and screenshots for better understanding. Please proceed with your upgrade, but provide a guide to address this issue, as I will manage it myself. Thank you for your time.

santydesignscr commented 1 month ago

Ok, I will open, it's not easy to address that error, I tried but not found now, I wasn't able to replicate, but it will be fixed in the next release

santydesignscr commented 1 month ago

I will try to do it as soon as it is posible

itsmerosu commented 1 month ago

Please resolve this issue and release a new update as soon as possible.

santydesignscr commented 1 month ago

Yes I will try to do it soon, but remember, everyone has a life (or it should be) and I'm not getting anything for working on Xera, so please be comprensive

mahtab2003 commented 1 month ago

everyone has a life (or it should be) and I'm not getting anything for working on Xera, so please be comprensive

The only reason i left xera

itsmerosu commented 1 month ago

The only reason i left xera

😥😥

santydesignscr commented 1 month ago

I will not leave Xera like him, I will try to maintain slowly but will do my best.

itsmerosu commented 1 month ago

I will not leave Xera like him, I will try to maintain slowly but will do my best.

Sounds great! Thank you.

itsmerosu commented 1 month ago

FIXED