ERR_INVALID_RESPONSE

[Hollars]

When I tried to export, I continue to get this: This site can’t be reachedThe webpage at [removed url for security] might be temporarily down or it may have moved permanently to a new web address. ERR_INVALID_RESPONSE

Then I receive an email from my host that says this: Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Export Media Library.

First, visit your website ([removed url for security]) and check for any visible issues. Next, visit the page where the error was caught ([removed url for security]) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

[removed url for security]

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.3.2 Current theme: ProPhoto 7 (version 7) Current plugin: Export Media Library (version 3.0.0) PHP version 7.3.13

Any thoughts on how to fix this? I need these files ASAP.

Thanks!!! Alicia

[Hollars]

Please note: This may be a duplicate question but the issue was never resolved on the other thread.

[andrejpavlovic]

Not sure what the issue might be, I've never really been able to see the problem for myself. If you can get a hold of the server error logs and email them to me, I might be able to figure out what is the root cause.

[Hollars]

How do I do that?

[andrejpavlovic]

It depends on your hosting provider (e.g. GoDaddy, a2hosting, etc.). If you use something like cPanel to manage your hosting account, you can get it through there. Who is you hosting provider?

[Hollars]

Bluehost- they have a CPanel.

On Mar 31, 2020, at 3:30 PM, Andrej Pavlovic notifications@github.com wrote:

It depends on your hosting provider (e.g. GoDaddy, a2hosting, etc.). If you use something like cPanel to manage your hosting account, you can get it through there. Who is you hosting provider?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/massedge/wordpress-plugin-export-media-library/issues/28#issuecomment-606857652, or unsubscribe https://github.com/notifications/unsubscribe-auth/APALBYCUCMY65J3XMZ4UQPLRKJHH3ANCNFSM4LX3Q37A.

[andrejpavlovic]

Great, so in CPanel you should see "error log" icon. My suggestion would be to try to do the export again, then go to the error log (or refresh the error log page if you have it open) and send me the list of errors there.

[Hollars]

I don’t see any sort of chronological error log…

On Mar 31, 2020, at 3:39 PM, Andrej Pavlovic notifications@github.com wrote:

Great, so in CPanel you should see "error log" icon. My suggestion would be to try to do the export again, then go to the error log (or refresh the error log page if you have it open) and send me the list of errors there.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/massedge/wordpress-plugin-export-media-library/issues/28#issuecomment-606862221, or unsubscribe https://github.com/notifications/unsubscribe-auth/APALBYAX23MJJHZL35TCVWLRKJIJJANCNFSM4LX3Q37A.

[andrejpavlovic]

Would this info help? https://my.bluehost.com/hosting/help/562 or https://www.inmotionhosting.com/support/edu/cpanel/how-to-view-cpanel-error-logs/

[Hollars]

Unfortunately, no. There are only two error logs- this one in metrics which empty.

And this one which is not chronological or specific of errors.

On Mar 31, 2020, at 3:59 PM, Andrej Pavlovic notifications@github.com wrote:

Would this info help? https://my.bluehost.com/hosting/help/562 https://my.bluehost.com/hosting/help/562 or https://www.inmotionhosting.com/support/edu/cpanel/how-to-view-cpanel-error-logs/ https://www.inmotionhosting.com/support/edu/cpanel/how-to-view-cpanel-error-logs/ — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/massedge/wordpress-plugin-export-media-library/issues/28#issuecomment-606871961, or unsubscribe https://github.com/notifications/unsubscribe-auth/APALBYCZRQQHBBGEPBMVVE3RKJKSRANCNFSM4LX3Q37A.

[andrejpavlovic]

A bit of a long shot, but can you try to export in a different browser?

[Hollars]

No go =(

On Mar 31, 2020, at 4:16 PM, Andrej Pavlovic notifications@github.com wrote:

A bit of a long shot, but can you try to export in a different browser?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/massedge/wordpress-plugin-export-media-library/issues/28#issuecomment-606880217, or unsubscribe https://github.com/notifications/unsubscribe-auth/APALBYHXASRQZQPDM4IJDWLRKJMTLANCNFSM4LX3Q37A.

[andrejpavlovic]

Another shot in the dark, Bluehost might be running "mod_security" on the server which is incorrectly flagging the export web request as some sort of a hacking attack. Without seeing the logs or asking support to get you the error logs, I'm not sure what else we can do.

[andrejpavlovic]

Closing this due to lack of activity.