search

methnen / m-chart

Manage data sets and display them as charts in WordPress.
Other
43 stars 22 forks source link

406 Error Message when saving Chart #166

Closed simonmueck closed 1 year ago

simonmueck commented 2 years ago

Hi there, I ran into a problem after installing the plugin on my wordpress site. When trying to save a new / edited Chart I get an error message from my webhost. Error 406 - Not Acceptable (Safety Issue)

grafik

After getting the message I can jump back or reopen the Chart - all edits are gone (its basically a new chart).

I ran into the same issue with other themes as well. Unfortunately I have no clue what is causing the problem. I hope you can help me with his :)

Cheers, Simon

methnen commented 2 years ago

@simonmueck id I’d be happy to take a look but this is definitely one of those situations where I likely need to see it in action as I’ve never seen that error in relation to the plug-in. I’m thinking it might be hosting specific.

Feel free to email me at jamie AT methnen.com with any details you can provide and let me know if you’d be comfortable with giving me access to see the issue in your install.

methnen commented 2 years ago

Looked into the error a bit. And I have a guess that it’s the image generation stuff causing some security filtering to the trip. Try turning that off in the M Chart settings and see if that works.

If it does and you need/want that feature then you will likely need to ask your host to tweak some settings.

methnen commented 2 years ago

@simonmueck Just wanted to follow up and see if that indeed fixed the issue?

simonmueck commented 2 years ago

Sorry for getting back to you this late. Thank you for the suggestion, unfortunately turning of the image generation did not work. I'm in contact with my host - trying to pinpoint what is causing this issue. I'll write you once I have more information :)

methnen commented 2 years ago

Sorry to hear that didn't fix it.

This error does seem to be very host specific from what I've seen just researching a bit on the web clearly something's triggering some security measure on the server side.

I figured it was the image binary being submitted with the chart settings but it must be something else.

If your host can determine what's happening I'd live to find out or if there's a way I could duplicate it myself that would probably help too.

What host are you using?

methnen commented 1 year ago

Closing for no followup from OP.