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michaelctorres / clients-oriented-ftp

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Can't send mail after upgrade to r514 #439

Open GoogleCodeExporter opened 8 years ago

GoogleCodeExporter commented 8 years ago 
I just upgraded ProjetSend from r375 to r514.  At the login screen, my old 
password didn't work, as the release notes forewarned me.  However, when 
attempting to use the password reset tool and submitting my email address, I 
got the following message:

"E-mail couldn't be sent. If the problem persists, please contact an 
administrator."

I am the administrator, but I don't know what to do.  I'm guessing this a 
problem with the function of sending email rather than my account not existing, 
but I don't know for sure.  Is there further debugging information I can 
access?  If it is a problem with email sending (which had been working before), 
how can I fix that?

Original issue reported on code.google.com by davesto...@gmail.com on 5 Feb 2014 at 3:56

GoogleCodeExporter commented 8 years ago 
Hi Dave! The only thing we can do now is access the database itself to 
establish a new password manually.
Are you comfortable doing that or do you want me to help you?

Original comment by i...@subwaydesign.com.ar on 5 Feb 2014 at 5:35

GoogleCodeExporter commented 8 years ago 
Thank you very much for the quick reply!  I have access to the database so if 
you tell me the specs for storing the password (which table, etc.) I should be 
able to handle it.

I guess the greater question though is whether there's a problem with the email 
sending functionality.  Is there a way to troubleshoot that once I'm logged in?

Original comment by davesto...@gmail.com on 5 Feb 2014 at 7:08

GoogleCodeExporter commented 8 years ago 
Well, as another user found out, the authentication option is missing right now.
Maybe your server requeres it and that's why it won't send any emails?
I have already added it and a new patched release will be up soon.

Also, how about the error logs on the server? Can you get any info from there?

Original comment by i...@subwaydesign.com.ar on 6 Feb 2014 at 5:23

GoogleCodeExporter commented 8 years ago 
Haven't been able to access the error logs.

Do you have an ETA on the new patched release?

Original comment by davesto...@gmail.com on 14 Mar 2014 at 2:02

GoogleCodeExporter commented 8 years ago 
Can you try this pre-release version please?
http://subwaydesign.com.ar/clients/download.php?id=378&token=gN8tYPEadElzSJ9OTdn
F0aPh2VwBMIkT

Original comment by i...@subwaydesign.com.ar on 14 Mar 2014 at 3:03

GoogleCodeExporter commented 8 years ago 
Finally got around to installing your pre-release version, after completely 
deleting our old installation as well as dropping all the database tables from 
the old install.

So far so good, except for the email configuration. I'm working with our 
network administrator to figure out what settings to use, but I'm at least able 
to log in and get to the email settings page.

Original comment by davesto...@gmail.com on 15 Apr 2014 at 4:49

GoogleCodeExporter commented 8 years ago 
UPDATE...

We have tried a number of email configuration settings which should work -- we 
are able to send mail from another application on our server -- but ProjectSend 
(pre-release version) continues to be unable to send mail.

Is there any way we can debug the email process, maybe get a specific error 
code/message??

Original comment by davesto...@gmail.com on 17 Apr 2014 at 5:48

GoogleCodeExporter commented 8 years ago 
has this issue been resolved somehow? I have the same problem.
upgraded to r514 and now i cant login and the email to reset password will not 
send.
please help

Original comment by travist...@gmail.com on 7 Jan 2015 at 5:11

GoogleCodeExporter commented 8 years ago 
I actually did finally get it working for us. See my post here:
https://code.google.com/p/clients-oriented-ftp/issues/detail?id=508&can=4

Original comment by davesto...@gmail.com on 7 Jan 2015 at 5:21