Unable to add account in Azure Storage Explorer

[RupaNag19]

Preflight Checklist

• [X] I have installed the latest version of Storage Explorer.
• [X] I have checked existing resources, including the troubleshooting guide and the release notes.
• [X] I have searched for similar issues.

Storage Explorer Version

1.25.1

Regression From

No response

Architecture

i86

Storage Explorer Build Number

20220809.7

Platform

All

OS Version

Windows 10

Bug Description

I am trying to add my account via Azure Storage Explorer --> Account Management-->Subscription. My account is getting authenticated (message received on browser :Authenticated. You can return to Storage Explorer. You might need to authenticate again if you close this browser tab.). But when i am back to Azure Storage Explorer--> Account Management, I am getting error:

{ "message": "\"{\n \\"name\\": \\"Error\\",\n \\"message\\": \\"getaddrinfo ENOTFOUND management.azure.com\\",\n \\"stack\\": \\"Error: getaddrinfo ENOTFOUND management.azure.com\\n at node_internal_captureLargerStackTrace (node:internal/errors:464:5)\\n at nodeinternal (node:internal/errors:686:10)\\n at GetAddrInfoReqWrap.onlookup [as oncomplete] (node:dns:71:26)\\",\n \\"errno\\": -3008,\n \\"code\\": \\"ENOTFOUND\\",\n \\"syscall\\": \\"getaddrinfo\\",\n \\"hostname\\": \\"management.azure.com\\"\n}\"" }

Note: Architecture(from about) is ia32 but there is no such option in the above list. Hence mentioning here.

Steps to Reproduce

Launch Azure Storage Explorer --> Go to Account Management--> Go to Subscription-->Authenticate account(message received on browser :Authenticated. You can return to Storage Explorer. You might need to authenticate again if you close this browser tab.). -->Back to Azure Storage Explorer --> Go to Account Management--> Error

Actual Experience

I am trying to add my account via Azure Storage Explorer --> Account Management-->Subscription. My account is getting authenticated (message received on browser :Authenticated. You can return to Storage Explorer. You might need to authenticate again if you close this browser tab.). But when i am back to Azure Storage Explorer--> Account Management, I am getting error:

{ "message": "\"{\n \\"name\\": \\"Error\\",\n \\"message\\": \\"getaddrinfo ENOTFOUND management.azure.com\\",\n \\"stack\\": \\"Error: getaddrinfo ENOTFOUND management.azure.com\\n at node_internal_captureLargerStackTrace (node:internal/errors:464:5)\\n at nodeinternal (node:internal/errors:686:10)\\n at GetAddrInfoReqWrap.onlookup [as oncomplete] (node:dns:71:26)\\",\n \\"errno\\": -3008,\n \\"code\\": \\"ENOTFOUND\\",\n \\"syscall\\": \\"getaddrinfo\\",\n \\"hostname\\": \\"management.azure.com\\"\n}\"" }

Expected Experience

After adding and authenticating my account, I should have been able to see my subscriptions .

Additional Context

No response

[craxal]

@RupaNag19 You are on a very old version of Storage Explorer. Please update to the latest and try again. Please note also that we no longer release 32-bit versions of Storage Explorer (see 1.29.0 release notes). If you are running 64-bit Windows, I recommend you uninstall Storage Explorer and download and uninstall the latest 64-bit version for Windows.

[RupaNag19]

@RupaNag19 You are on a very old version of Storage Explorer. Please update to the latest and try again. Please note also that we no longer release 32-bit versions of Storage Explorer (see 1.29.0 release notes). If you are running 64-bit Windows, I recommend you uninstall Storage Explorer and download and uninstall the latest 64-bit version for Windows.

Thank you for the suggestion. I have raised it with our service desk team who are responsible to install the latest version.

[craxal]

@RupaNag19 Were you able to update? Has your issue been resolved by updating to the latest version?

[RupaNag19]

I could not update to latest version due to some infrastructure limitation. My team helped me with a work around. So this issue is no more causing any problem to me.