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microsoft / vsts-zendesk-app

Visual Studio Team Services App for Zendesk
https://marketplace.visualstudio.com/items?itemName=ms-vsts.services-zendesk
MIT License
37 stars 31 forks source link

0.6.1 - "Create work item" and "Link to work item" buttons not working properly #57

Open roizentner opened 6 years ago

roizentner commented 6 years ago

Hi,

I'm using VSTS and PAT authentication (I created a token with all scopes allowed).

When clicking the "New work item" button, I get the usual dialog with the mandatory fields, but clicking the "Create work item" button does nothing (other than closing the dialog window).

Using the "Link to work item" button, I am able to link work items from VSTS and they are shown as linked in Zendesk, but the work item is not getting tagged and not getting the hyperlink back to the Zendesk ticket.

Any ideas?

Thanks, Roi

willsmythe commented 6 years ago

@roizentner - can you attach a console log from your browser and a network log or fiddler trace (scrubbed of any creds) so we can see why the API call (presumably) is failing?

@trevorsg - can you look into how the code is handling errors with "new work item"? Either we're not getting a proper error back from the API call or we're incorrectly swallowing it somewhere. Can we also make sure to return or at least console log information like the Activity ID so it's easier to diagnose the problem?

roizentner commented 6 years ago

Hi @willsmythe, thank you for the response and trying to help. When I use "Link to work item" and select an item, I see the following after clicking the blue "link" button: console log image network log image

Let me know if I can provide better/additional details...

jandrooghmans commented 5 years ago

Hello, I have the same issues and get the same error: conversations is an unsupported, undocumented API. Use comments instead. error-zendesk