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milan-fabian / slideshow-support

Support and issue tracking for Slideshow software
https://slideshow.digital/
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Videos being cut a few seconds before their ending #27

Closed EstagiarioSanco closed 2 years ago

EstagiarioSanco commented 2 years ago

Good afternoon, I'm contacting you to report a bug I've been experiencing with your application.  When I'm showcasing videos, they cut a few seconds before the ending, which leads to some video content to not be shown.  Appreciate the attention.

milan-fabian commented 2 years ago

Hello,

The probable reason is the feature "Preload items in playlist", which starts preloading (caching) the next video few seconds before the previous video is finished. The video hardware decoder on some devices has problems with handling multiple videos at the same time and the result is similar to what you are observing.

I suggest disabling this feature for now, via Slideshow's web interface - menu Settings - Device settings - uncheck "Preload items in playlist" and restart Slideshow app.

EstagiarioSanco commented 2 years ago

Aprecciate the quick response, everything is working correctly now.