mollie / PrestaShop

iDEAL, Creditcard, Bancontact, SOFORT, Bank transfer, PayPal & paysafecard for Prestashop
http://www.mollie.com
BSD 2-Clause "Simplified" License
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Error occurred: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'id_employee' in 'field list' Mollie #815

Closed Hophopdidjou closed 1 year ago

Hophopdidjou commented 1 year ago

Expected behavior

Dear I'm on PRESTASHOP 8.1 and have many LOG ERROR : Erreur (3) > Error occurred: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'id_employee' in 'field list' | Mollie

And create many trouble in the front for customers, many transactions not going to the end with this so we lost transaction, what I just see is to many orders and customers abandoned cart because I have Log error and I don't know why.

Also after I change Order statuts of one order IN PREPARATION REDAY FOR DELIVERY etc ... , systematically, Mollie change the statut of this order to payment accepted and resend once again an email accepted payment to the customer.

For information, I have re-upload and re-install the last module version of mollie and is going automatically in TEST and not live, but nothing prevent, and trouble to change, due this I have transaction and order in Test and not in live '( is it really need to have test ) and can we have the live direct after install to not lost customers and orders

Also why add like the subscription in the module who made also many problem and that's not include from Mollie but only by other services ( for our shop we don't need this ) for nothing.

but I see that the subscription is on the Customer account, right column etc ... this is to many too surcharge and maybe not help to have a stable module without subscription

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Actual behavior

Steps to reproduce the behavior

Going on the log on Admin and see when the shop is on line and ready to use that appears many log with the errors

Environment

Prestashop 8.1.0 Mollie v6.0.3

justelis22 commented 1 year ago

Hi there, Thank you for contacting us and reporting your issue.

We will check it and get back to you as soon as possible.

Best Regards, Invertus Support team.

Hophopdidjou commented 1 year ago

Dear, Thank You :) Maybe to help you, Here's 2 screenshots I got on the log ( I have from this morning ) Best Regards :)

Capture d’écran 2023-09-25 à 11 35 50 Capture d’écran 2023-09-25 à 11 35 36
Hophopdidjou commented 1 year ago

Dear, by looking to understand the error I find this issue on prestashop GitHub : Order History not updated #33238

where the problem state appears and the error indicate id_employee missing

i have also add the same on mollie_payments because it was missing, ALTER TABLE xx_mollie_payments ADD id_employee INT NULL AFTER updated_at; and also in mol_payment_method ALTER TABLE xx_mol_payment_method ADD id_employee INT NULL AFTER id_shop;

so I will feedback to you if the error is resolve with this but this is strange to not have this when we install the module .. well hope to read you soon

Also I have deactivate the mail statut : send and email when accepted payment at this moment because we are LIVE not Test and developers, so as we have problem with the order state for our customers we will not continue to have this bug.

justelis22 commented 1 year ago

Hi there, Thanks for waiting!

Could you please send us access to your back office and FTP to our email support@invertus.eu?

Best Regards, Invertus Support team.

justelis22 commented 1 year ago

Hi there @Hophopdidjou,

I have written you an email asking if the new Mollie module fixes the issue for you.

Waiting for your reply!

Best Regards, Invertus Support team.

justelis22 commented 1 year ago

Hi there,

As this issue has been inactive for some time now, I will close it.

If the issue can still be recreated, please let us know, and it will be reopened.

Best Regards, Invertus Support team.