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nhsuk / nhsuk-service-manual

Design and build digital services for the NHS. Use the service manual to build consistent, usable services that put people first.​ Learn from the research and experience of other NHS teams.
https://service-manual.nhs.uk
MIT License
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Review approach to gathering continuous feedback - satisfaction survey #1503

Open sarawilcox opened 3 years ago

sarawilcox commented 3 years ago

Frame questions around our OKRs to help measure success:

https://nhs-my.sharepoint.com/:w:/r/personal/samuel_martin15_nhs_net/Documents/Central%20UCD%20Goals%20and%20OKRs.docx?d=wf56b52b115b24cb7ba1d0a081bad7098&csf=1&web=1&e=BPrXNh

https://nhsuk.slack.com/archives/C0774R1LYD6/p1732198364526399

I like the REACH measure of the NN Group. I wonder if we could run a survey around these? Results (e.g. uptick in quality) - have you improved your product with one of our products? Efficiency - have we saved you time and effort? Ability - have you learnt something that helps you do your job? Clarity - has the service manual helped you get a clear understanding of the standards we work to? Health - do you feel you have a supportive community around you? Not necessarily worded like this?

sarawilcox commented 2 years ago

@georginaplatt, shall we just review any findings from satisfaction survey in upcoming sprint, then close this?

sarawilcox commented 2 years ago

@georginaplatt, did you ever get the survey data? Was there anything of interest in it?

sarawilcox commented 2 years ago

@georginaplatt, Ana tells me you okayed us removing the survey so I've prepped it for removal in Monday's release. Shall we close this ticket?