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nylas / nylas-mail

:love_letter: An extensible desktop mail app built on the modern web. Forks welcome!
https://nylas.com/nylas-mail/
MIT License
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Error when performing action -- All messages require UID error #3308

Open capi1O opened 7 years ago

capi1O commented 7 years ago

I have an error with two custom IMAP accounts (mail.com and OVH), some emails cannot be marked as read. I have seen another issue related to mark as read problems (https://github.com/nylas/nylas-mail/issues/1298) however this is different as even after changing view or directory I still cannot mark the email as read. I have also seen the issue about sync problems (#781) but it has been closed.

Error

We were unable to apply the changes to your thread, please try again!
If the error persists, contact support@nylas.com with the error message.

Error message: All messages in a thread require an IMAP uid to perform an action

nylas-mail-as-read-bug

cgorman commented 7 years ago

I'm experiencing the same issues with my fastmail account.

franzos commented 7 years ago

I have the same issue, pretty much same config.

ChangeUnreadTask (ID: aa0b) FAILED (PROCESSING REMOTE) APIError 500 All messages in a thread require an IMAP uid to perform an action
{
  "_rememberedToCallSuper": true,
  "id": "local-8329828f-aa0b",
  "sequentialId": 1488977621799,
  "queueState": {
    "isProcessing": false,
    "localError": null,
    "localComplete": true,
    "remoteError": {
      "stack": "Error\n    at new APIError (/src/flux/errors.es6:29:19)\n    at _actions2.default.didReceiveSyncbackRequestDeltas.listen.syncbackRequests (/src/flux/syncback-task-api-request.es6:29:25)\n    at EventEmitter.eventHandler (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/reflux/src/PublisherMethods.js:36:22)\n    at EventEmitter.emit (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/eventemitter3/index.js:72:35)\n    at Function.trigger (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/reflux/src/PublisherMethods.js:52:26)\n    at Function.functor [as didReceiveSyncbackRequestDeltas] (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/reflux/src/createAction.js:32:56)\n    at DeltaProcessor._notifyOfSyncbackRequestDeltas (/internal_packages/deltas/lib/delta-processor.es6:142:13)\n    at /internal_packages/deltas/lib/delta-processor.es6:80:12\n    at next (<anonymous>)\n    at step (/internal_packages/deltas/lib/delta-processor.es6:2:1)\n    at /internal_packages/deltas/lib/delta-processor.es6:2:1\n    at tryCatcher (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/util.js:16:23)\n    at Promise._settlePromiseFromHandler (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:510:31)\n    at Promise._settlePromise (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:567:18)\n    at Promise._settlePromiseCtx (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:604:10)\n    at Async._drainQueue (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:138:12)\n    at Async._drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:143:10)\n    at Immediate.Async.drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:17:14)\n    at tryOnImmediate (timers.js:554:5)\n    at processImmediate [as _immediateCallback] (timers.js:533:5)",
      "name": "APIError",
      "error": {
        "stack": "Error: All messages in a thread require an IMAP uid to perform an action\n    at NylasError (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/isomorphic-core/src/errors.js:2:1)\n    at APIError (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/isomorphic-core/src/errors.js:18:5)\n    at Object.forEachFolderOfThread (/Applications/Nylas Mail.app/Contents/Resources/app.asar/internal_packages/client-sync/src/local-sync-worker/imap-helpers.js:16:13)\n    at MarkThreadAsRead.run (/Applications/Nylas Mail.app/Contents/Resources/app.asar/internal_packages/client-sync/src/local-sync-worker/syncback-tasks/mark-thread-as-read.imap.js:26:23)",
        "message": "All messages in a thread require an IMAP uid to perform an action"
      },
      "body": {
        "message": "All messages in a thread require an IMAP uid to perform an action"
      },
      "requestOptions": null,
      "statusCode": 500,
      "message": "All messages in a thread require an IMAP uid to perform an action"
    },
    "remoteAttempts": 1,
    "remoteComplete": false,
    "status": "FAILED",
    "debugStatus": "PROCESSING REMOTE"
  },
jstejada commented 7 years ago

Thanks! We're looking into this one

druizz commented 7 years ago

In my case, I experience the issue when one of the mails in the thread is duplicated (see attached image, last two elements are the same, duplicated). I cannot archive nor delete the thread, and even if I archive it in Gmail web and reload, the thread is still there, unread. This duplication happens sporadically, hard to reproduce.

captura de pantalla 2017-03-16 a las 15 57 20
scottkf commented 7 years ago

I'm experiencing the same as @druizz. I have a duplicate email in the thread. I got rid of it via gmail and it still shows, but I've only had this happen on one thread.

MattSNZ commented 7 years ago

I have the same thing happen, but it's only ever with one contact. It's happening almost every day lately. To fix it, I've been deleting the app cache and reinstalling but that's annoying as hell to do every day.

jstejada commented 7 years ago

This should be fixed in our latest release!

franzos commented 7 years ago

@jstejada big thanks! :+1:

almet commented 7 years ago

I have 2.0.10 installed and still face the issue. @jstejada , is it supposed to be fixed with this release or is it in a next one? Thanks!

bongoman commented 7 years ago

I'm experiencing this issue with Nylas 2.0.15 when I attempt to un-star messages — this is with a Fastmail account.

franzos commented 7 years ago

@bongoman can you easily reproduce this issue (star, un-star messages) or does this only happen occasionally? In case it only happens occasionally, it may be worth resetting your Email cache.

Nylas Mail > General > Reset Email Cache

jstejada commented 7 years ago

Reopening given that there are still reports. We're looking into it!

owain68 commented 7 years ago

Yes I have exactly this issue on 2.0.15 on MacOS Sierra 10.12.4 using solely Gmail accounts.

tpaixao commented 7 years ago

I have the same error on a normal IMAP account using Nylas 2.0.16 on Windows 7.

roja45 commented 7 years ago

same issue, Imap account, 2.0.16, windows 10

jthomaschewski commented 7 years ago

same issue, GMail, 2.0.18, linux, official deb build

log:

{  
  "host":"myhost",
  "timestamp":"2017-04-25T12:40:34.700Z",
  "payload":{  
    "fingerprint":[  
      "{{ default }}",
      "syncback task",
      "All messages in a thread require an IMAP uid to perform an action"
    ],
    "pluginIds":[  
      "client-sync"
    ]
  }
}
{  
  "host":"myhost",
  "timestamp":"2017-04-25T12:40:34.715Z",
  "payload":"Error: All messages in a thread require an IMAP uid to perform an action\n    at NylasError (errors.es6:1:8)\n    at APIError (errors.  es6:17:5)\n    at Object.forEachFolderOfThread (/usr/share/nylas-mail/resources/app.asar/internal_packages/client-sync/src/local-sync-worker/imap-helpers.js:16:13)\n    at /internal_packages/client-sync/src/    local-sync-worker/syncback-tasks/set-thread-folder-and-labels.imap.es6:41:23\n    at next (<anonymous>)\n    at resume (/usr/share/nylas-mail/resources/app.asar/internal_packages/client-sync/src/local-sync-     worker/syncback-tasks/set-thread-folder-and-labels.imap.js:3:448)\n    at /usr/share/nylas-mail/resources/app.asar/internal_packages/client-sync/src/local-sync-worker/syncback-tasks/set-thread-folder-and-labels.imap.js:3:367\n    at Promise._execute (/usr/share/nylas-mail/resources/app.asar/node_modules/bluebird/js/release/debuggability.js:300:9)\n    at Promise._resolveFromExecutor (/usr/share/nylas-mail/resources/   app.asar/node_modules/bluebird/js/release/promise.js:481:18)\n    at new Promise (/usr/share/nylas-mail/resources/app.asar/node_modules/bluebird/js/release/promise.js:77:14)\n    at AsyncGenerator.send [as      _invoke] (/usr/share/nylas-mail/resources/app.asar/internal_packages/client-sync/src/local-sync-worker/syncback-tasks/set-thread-folder-and-labels.imap.js:3:169)\n    at advance (/usr/share/nylas-mail/resources/app.asar/internal_packages/client-sync/src/shared/interruptible.js:78:31)\n    at err (/usr/share/nylas-mail/resources/app.asar/internal_packages/client-sync/src/shared/interruptible.js:110:17)"
}
{  
  "host":"myhost",
  "timestamp":"2017-04-25T12:40:34.715Z",
  "payload":{  
    "rateLimit":{  
      "ratePerHour":30,
      "key":"UnhandledRejection:Error: All messages in a thread require an IMAP uid to perform an action\n      at NylasError (errors.es6:1:8)\n    at APIError (errors.es6:17:5)\n    at Object.forEachFolderOfThread (/usr/share/nylas-mail/resources/app.asar/internal_packages/client-sync/src/local-sync-worker/imap-helpers. js:16:13)\n    at /internal_packages/client-sync/src/local-sync-worker/syncback-tasks/set-thread-folder-and-labels.imap.es6:41:23\n    at next (<anonymous>)\n    at resume (/usr/share/nylas-mail/resources/app.  asar/internal_packages/client-sync/src/local-sync-worker/syncback-tasks/set-thread-folder-and-labels.imap.js:3:448)\n    at /usr/share/nylas-mail/resources/app.asar/internal_packages/client-sync/src/local-sync- worker/syncback-tasks/set-thread-folder-and-labels.imap.js:3:367\n    at Promise._execute (/usr/share/nylas-mail/resources/app.asar/node_modules/bluebird/js/release/debuggability.js:300:9)\n    at Promise.      _resolveFromExecutor (/usr/share/nylas-mail/resources/app.asar/node_modules/bluebird/js/release/promise.js:481:18)\n    at new Promise (/usr/share/nylas-mail/resources/app.asar/node_modules/bluebird/js/release/ promise.js:77:14)\n    at AsyncGenerator.send [as _invoke] (/usr/share/nylas-mail/resources/app.asar/internal_packages/client-sync/src/local-sync-worker/syncback-tasks/set-thread-folder-and-labels.imap.js:3:    169)\n    at advance (/usr/share/nylas-mail/resources/app.asar/internal_packages/client-sync/src/shared/interruptible.js:78:31)\n    at err (/usr/share/nylas-mail/resources/app.asar/internal_packages/client-    sync/src/shared/interruptible.js:110:17)"
    },
    "pluginIds":[  
      "client-sync"
    ]
  }
}
jonsurfs commented 7 years ago

Same issue, MacOS, Rackspace email.

Melissa-Kay commented 7 years ago

Same issue, even after updating to yesterday's release (2.0.28). MacOS Sierra 10.12.4, G-Suite

"Error We were unable to apply the changes to your thread, please try again later. Error message: All messages in a thread require an IMAP uid to perform an action"

tongnk commented 7 years ago

Sam issue. MacOS Sierra 10.12.4, G-Suite

jonsurfs commented 7 years ago

I think that this is actually caused (for me, at least) on the initial sync of my account (which has been going for 24 hours on my account, but there are a lot of emails in there). I've noticed that, as folders sync, it then lets me move things around without issue (I have one email left that still gives me the error).

On Thu, Apr 27, 2017 at 8:01 PM tongnk notifications@github.com wrote:

Sam issue. MacOS Sierra 10.12.4, G-Suite

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/nylas/nylas-mail/issues/3308#issuecomment-297871458, or mute the thread https://github.com/notifications/unsubscribe-auth/AFwWbm6IGsoFzhhvvOIAg0w2OYmwVM30ks5r0Sw7gaJpZM4MQwe9 .

deonjo commented 7 years ago

Quick Fix: Remove email account with the problem through the preference panel and re-add the account. After the initial sync, the problem disappeared.

cmoro-deusto commented 7 years ago

Count me in. Linux release, v2.0.32, with a Fastmail account. Happened in earlier versions as well.

EliBon commented 7 years ago

Hi there, I just started using Nylas mail on friday, and encountered this bug today. Any news on a fix?

compiaffe commented 7 years ago

Same here with v2.0.32 on Fedora and an IMAP account.

tezer commented 7 years ago

Same on Ubuntu 17.04, Nylas version 2.0.31 Here is the error message from the log: {"host":"comp_name","timestamp":"2017-05-09T09:36:55.012Z","payload":"Error: All messages in a thread require an IMAP uid to perform an action\n at NylasError (errors.es6:1:8)\n at APIError (errors.es6:17:5)\n at Object.forEachFolderOfThread (/usr/share/nylas-mail/resources/app.asar/internal_packages/client-sync/src/local-sync-worker/imap-helpers.js:16:13)\n at /internal_packages/client-sync/src/local-sync-worker/syncback-tasks/mark-thread-as-read.imap.es6:26:23\n at next (<anonymous>)\n at resume (/usr/share/nylas-mail/resources/app.asar/internal_packages/client-sync/src/local-sync-worker/syncback-tasks/mark-thread-as-read.imap.js:3:448)\n at /usr/share/nylas-mail/resources/app.asar/internal_packages/client-sync/src/local-sync-worker/syncback-tasks/mark-thread-as-read.imap.js:3:367\n at Promise._execute (/usr/share/nylas-mail/resources/app.asar/node_modules/bluebird/js/release/debuggability.js:300:9)\n at Promise._resolveFromExecutor (/usr/share/nylas-mail/resources/app.asar/node_modules/bluebird/js/release/promise.js:481:18)\n at new Promise (/usr/share/nylas-mail/resources/app.asar/node_modules/bluebird/js/release/promise.js:77:14)\n at AsyncGenerator.send [as _invoke] (/usr/share/nylas-mail/resources/app.asar/internal_packages/client-sync/src/local-sync-worker/syncback-tasks/mark-thread-as-read.imap.js:3:169)\n at advance (/usr/share/nylas-mail/resources/app.asar/internal_packages/client-sync/src/shared/interruptible.js:78:31)\n at err (/usr/share/nylas-mail/resources/app.asar/internal_packages/client-sync/src/shared/interruptible.js:110:17)"}

Let me know if you need the whole log.

mradamwood commented 7 years ago

Still a problem for me too.

MacOS Sierra 10.12.5 Nylas 2.0.32

Only one thread, last two emails in the thread are duplicates. Shows as archived in Gmail and not duplicate message.

johnramsden commented 7 years ago

I'm still getting this with a single FastMail account. NixOS 17.03, Nylas 2.0.32.

Bergg commented 7 years ago

Happening to me as of today Nylas 2.0.31 on Fedora using an IMAP account.

theurso commented 7 years ago

Happening to me as well with Windows 10 Pro 1703, Nylas 2.0.32, using Fastmail.

OmarMorando commented 7 years ago

Happening to me with Kubuntu 17.10 and Nylas 2.0.32 using IMAP account.

Melissa-Kay commented 7 years ago

This continuing to happen to me. 6 emails total... 4 of which were in the last 2 days. If it helps.. this seems to only be happening when I send an email with my company email alias cc'd (think support@). Support emails also go to in my inbox. So whenever I send an email with support@ cc'd, it goes into my inbox as a new message, and that's when the chain gets flagged with this error.

Bergg commented 7 years ago

reacting on @Melissa-Kay 's message: I can't figure out a pattern on my side. I have one account and it seems to happen randomly. It worked fine this morning, and now the issue shows up again this afternoon.

alexandru-calinoiu commented 7 years ago

I have the same issue with 2.0.31 and gmail.

Archive and delete won't work I am able to do this actions from the gmail client.

claudiorrrr commented 7 years ago

Happen to me as well.

operating system : Mac - Sierra OS 10.12.3 Nylas Mail version : v2.0.32 (2.0.32) third-party plugins installed : Jiffy, Honeyduke, n1-firefox-theme issue related to a specific email provider : happens with fastmail (IMAP). issue reproducibility : just happen with the Fastmail server, not with google.

prajwalrao commented 7 years ago

I have the same issue as well..

Operating system - Mac Sierra OS 10.12.5 Nylas Mail version - v2.0.32 (2.0.32) Third-party plugins installed - n1-avatars, Taiga theme Issue related to a specific email provider - Office(ActiveExchange) IMAP acct.

fauckenthaler commented 7 years ago

same thing here. nylas v2.0.32 latest sierra

asaphaaning commented 7 years ago

Ubuntu 16.04 x64 Nylas 2.0.32. Also on Windows 10 x64.

Bergg commented 7 years ago

A workaround for IMAP which I found works for me : add another post in the thread (like forwarding it to yourself) and then the email can be handled (moved, deleted, archived,..) again.

kareem commented 7 years ago

Same thing here. Nylas 2.0.32, Sierra 10.12.1, Fastmail

grimen commented 7 years ago

Same here on Nylas 2.0.32 (Sierra). Amazed this is not resolved for paying users fast, kind of ignorant - renders the client so buggy I thinking of swtiching.

kareem commented 7 years ago

Agreed w/ @grimen -- it's been three months. Would love to at least see an update from the Nylas team. I've switched away because this issue is so painful.

johnramsden commented 7 years ago

@kareem I concur, I was initially really excited about the project but the lack of support lately has meant I've decided to cease assisting the project as a paying user. I had been paying the past few months even though there was no extra functionality for paying users because I like the project, but it has been unusable for me since this problem.

I've moved back to trusty Thunderbird where at least I can send messages. Maybe I'll switch back in the future if the project returns to being supported.

giltee commented 7 years ago

Started using Nylas, really like the gui but this issue is really painful. Is it ever going to be fixed? Can't see myself paying for the service with this bug outstanding.

j-rahman commented 7 years ago

I confirm this bug with Nylas Mail version 2.0.32 on Xubuntu 16.04 LTS.

qaraclemente commented 7 years ago

Also experiencing this issue on Nylas 2.0.32 on macOS Sierra 10.12.5.

nextlevelshit commented 7 years ago

In my case:

GNU/Linux ubuntu 17.04

helped that:

sudo apt-get install

and (re)installing the newest version of Nylas Mail v2.0.32: Download Nylas .deb v2.0.32

allen-n commented 7 years ago

Experiencing this issue on Nylas 2.0.32 on Windows Version 10.0.15063 Build 15063, with a gmail account, seems to have been triggered by any conversation thread, giving the following error: image

RommelTJ commented 7 years ago

Got issue on Nylas 2.0.32 on macOS Sierra 10.12.6, on a GSuite account. NylasMail > Preferences > General > Reset Email Cache resolved the issue for me.

aindraus commented 7 years ago

Any updates on this issue? I really don't want to switch email client but now this issue is becoming annoying.

kareem commented 7 years ago

I've switched to Astro. It's faster, cleaner, and much better supported than Nylas.