Downloading a document shows ‘general server error’

ohmage / gwt-front-end

The javascript/GWT code behind the front end.

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Downloading a document shows ‘general server error’ #292

Closed ctrance closed 11 years ago

ctrance commented 11 years ago

On the 'Documents' section I clicked 'download' but I'm getting error >>result:failure, errors: {text:General server error, code:0100}<<

jojenki commented 11 years ago

Which server and document? I am having trouble recreate it.

stevenolen commented 11 years ago

This issue can be closed, I opened one in ohmageServer that has lots of detail:

cens/ohmageServer#553

jojenki commented 11 years ago

This almost certainly has to do with the file no longer existing. There are two possible causes:

The database was copied to a new server, but the file was not copied with it.
- This seems like the more-likely case.
The file was inadvertently removed.
- This seems far less likely but is plausible, which is why we have a process in place to audit when files were removed.

@stevenolen - Has the mechanism been put in place that will allow us to roll back and see when files are deleted and recover them?

ctrance commented 11 years ago

Below are the two files I was trying to download from test.ohmage.org

SurveyResponsesRevised.csv 0.08 KB ohmage.ericw SHARED bunny.jpg 23.56 KB ohmage.jean SHARED

jojenki commented 11 years ago

Great. Thank you! I can confirm that both files are missing on the disk, which explains why the server is throwing this error. This is a server issue, so I am going to close this and open one there.