SMS Feedback Rating

[EnriqueCorado]

Follow up SMS for rating

• This SMS will be a follow up a week after they checked-in or received a referral at any CBO

• Add functionality to stop the rating SMS follow up

  Thanks for visiting insert place. Based on your visit, how happy were you with the service? Reply 0-10 (1 = Worst, 10 = Best)

Thank you!

Stop to end msgs.

what was your experience like at the place

after 24 hours feedback of out of 10 for the service and they get rated in network joes food pantry, link that rating to this referral ca marin rating for that service itself

[awalkowiak]

@EnriqueCorado

1. Should we keep the rating in the database for now? How, where, and when this will be displayed?
2. Is the text below a grey bar (in the issue description) a message template that should be sent in the SMS to the beneficiaries?
3. Could you describe more the "functionality to stop the rating SMS follow up". Does it turn off the entire follow up SMS messages for all of referrals/check-ins for that beneficiary?

(cc @johnhbenetech)

[EnriqueCorado]

@awalkowiak

1. Keep in the database as we may be doing some sort of rating that will be displayed on the record down the line depending on how many answers we get during the pilot
2. Below the grey bar is a message template that should be sent in the SMS to the beneficiaries
3. The functionality is to stop the follow-up rating SMS
   • should only stop the beneficiary from receiving any rating SMS
   • The beneficiaries should receive check-in and referral SMS *if there's a setting to stop just the follow-up rating would be great. Otherwise, I will think of a way around it