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openrightsgroup / Blocking-Middleware

The censorship monitoring project (blocked.org.uk) API, database and message-queueing system
https://www.blocked.org.uk/
GNU General Public License v3.0
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Auto response to non-reviewed sites #124

Closed JimKillock closed 1 year ago

JimKillock commented 3 years ago

Where a site is

  1. Blocked; and
  2. The report is marked as "against policy"; and the report is marked as "No decision" OR
  3. Only an auto-response has been sent, OR
  4. No response has been sent; AND
  5. 14 days have passed

then

  1. Send a reminder that the site is blocked and needs to be reviewed.

The site 'decision' flag would need to be reset when a reminder email was sent.

Reminder emails could be sent every 30 days.

JimKillock commented 3 years ago

Suggest we implement this now so that the historic, unreviewed Sky complaints get sent to the new email address.

dantheta commented 3 years ago

This sounds OK, though I think we should keep the no-decision status as a final state (as in, case closed).

I think while a report is open (status sent), the system can keep sending reminder emails. The No-decision state permits a report to be escalated to BBFC, and we're soon adding a separate report-closed state to reflect that.

In the case of escalation and any of the other closed statuses, the system should stop sending reminders. I'm wondering if no-decision should be retained as a "close report with no reply" status, leaving the option of referring it to the BBFC.

Changing between no-decision and sent could cause a few problems for reporting - I'd envisaged that a report goes through a set of stages from new to closed, with no general toggling between open and closed. I think it's OK for a report to have its status left at "open(sent)" while we still want the system to send reminders, and only set to closed(no-decision) when we want the report concluded.

dantheta commented 3 years ago

Sent a test run of 5 reports. Secondary auto-replies could be an issue.