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openstudiocoalition / OpenStudioApplication

The OpenStudio Application is a fully featured graphical interface to OpenStudio models including envelope, loads, schedules, and HVAC.
https://openstudiocoalition.org
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No response after online bcl selects categories #707

Closed dandeline closed 7 months ago

dandeline commented 8 months ago

Issue overview

After opening the online BCL and choosing one of the categories, the software will remain unresponsive.

Steps to Reproduce

  1. open the Openstudio Application
  2. choose Measures
  3. choose "find measures on bcl"
  4. choose envelope (then crashed)

Details

Environment

Some additional details about your environment for this issue (if relevant):

bwinsatt commented 7 months ago

I am also seeing this error, though my app is not crashing. Find measures on BCL never loads any measures, however, when I close BCL, my existing measures still update. Issue seen on OSApp 1.7.1 rc1, 1.7.0 and 1.6.0

macumber commented 7 months ago

Thanks for the report, my first guess would be something like your OS or anti-virus are blocking the web connections used to check for measures on the BCL. Could one of you try running with the following commands to get debug output?

https://github.com/openstudiocoalition/OpenStudioApplication/wiki/Enable-debug-output-messages-for-the-OpenStudioApplication#windows

macumber commented 7 months ago

Hmm, I am able to reproduce this myself now, that makes me wonder if the BCL has gone down or changed somehow. I will look into it. @dandeline it would still be useful to get your debug output to diagnose the crash issue, my behavior is similar to @bwinsatt

macumber commented 7 months ago

It looks like there is something wrong with the certificate for https://bcl.nrel.gov/, that is likely the root cause of this issue. I filed this issue, https://github.com/BuildingComponentLibrary/bcl-manifest/issues/37, the maintainers of bcl.nrel.gov will likely have to renew the certificates for the website.

macumber commented 7 months ago

The BCL was down 4/6-4/7 due to power outage at NREL (high winds forced the utility to de-energize power lines to avoid wildfires, yikes!). However, after that the BCL query we have been using has stopped working. I asked NREL to look into it, depending on their response we may have to update our BCL queries. I think we should hold off on the 1.7.1 patch until this is resolved.

macumber commented 7 months ago

The BCL has been fixed and this should now be working again

macumber commented 7 months ago

@dandeline if you are still having the issue with the app crashing we can re-open that and make this issue just about the app crash

dandeline commented 7 months ago

@dandeline if you are still having the issue with the app crashing we can re-open that and make this issue just about the app crash

sorry for the late response, I just tried it and it works. Thanks a lot