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osTicket / osTicket-plugins

Core plugins for osTicket (v1.8+)
GNU General Public License v2.0
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Cannot install ldap-auth plugin #206

Open cobbjb opened 3 years ago

cobbjb commented 3 years ago

The documentation refers to using phar to unpack files, but the files are already unpacked in the git repository. I have tried using php make.php hydrate anyway, and get the following error on Debian Buster:

root@hostname:/var/www/html/osTicket/include/plugins# php make.php hydrate

  [RuntimeException]
  The PEAR repository has been removed from Composer 2.0

Exception trace:
 () at phar:///var/www/html/osTicket/include/plugins/composer.phar/src/Composer/Repository/PearRepository.php:30
 Composer\Repository\PearRepository->__construct() at phar:///var/www/html/osTicket/include/plugins/composer.phar/src/Composer/Repository/RepositoryManager.php:144
 Composer\Repository\RepositoryManager->createRepository() at phar:///var/www/html/osTicket/include/plugins/composer.phar/src/Composer/Repository/RepositoryFactory.php:164
 Composer\Repository\RepositoryFactory::createRepos() at phar:///var/www/html/osTicket/include/plugins/composer.phar/src/Composer/Repository/RepositoryFactory.php:110
 Composer\Repository\RepositoryFactory::defaultRepos() at phar:///var/www/html/osTicket/include/plugins/composer.phar/src/Composer/Package/Loader/RootPackageLoader.php:165
 Composer\Package\Loader\RootPackageLoader->load() at phar:///var/www/html/osTicket/include/plugins/composer.phar/src/Composer/Factory.php:368
 Composer\Factory->createComposer() at phar:///var/www/html/osTicket/include/plugins/composer.phar/src/Composer/Factory.php:595
 Composer\Factory::create() at phar:///var/www/html/osTicket/include/plugins/composer.phar/src/Composer/Console/Application.php:409
 Composer\Console\Application->getComposer() at phar:///var/www/html/osTicket/include/plugins/composer.phar/src/Composer/Console/Application.php:527
 Composer\Console\Application->getPluginCommands() at phar:///var/www/html/osTicket/include/plugins/composer.phar/src/Composer/Console/Application.php:187
 Composer\Console\Application->doRun() at phar:///var/www/html/osTicket/include/plugins/composer.phar/vendor/symfony/console/Application.php:117
 Symfony\Component\Console\Application->run() at phar:///var/www/html/osTicket/include/plugins/composer.phar/src/Composer/Console/Application.php:122
 Composer\Console\Application->run() at phar:///var/www/html/osTicket/include/plugins/composer.phar/bin/composer:63
 require() at /var/www/html/osTicket/include/plugins/composer.phar:24

Hydrating :: lib/pear-pear.php.net/net_ldap2 => auth-ldap/include
PHP Fatal error:  Uncaught UnexpectedValueException: RecursiveDirectoryIterator::__construct(/var/www/html/osTicket/include/plugins/lib/pear-pear.php.net/net_ldap2): failed to open dir: No such file or directory in /var/www/html/osTicket/include/plugins/make.php:481
Stack trace:
#0 /var/www/html/osTicket/include/plugins/make.php(481): RecursiveDirectoryIterator->__construct('/var/www/html/o...', 4096)
#1 /var/www/html/osTicket/include/plugins/make.php(340): PluginBuilder->_hydrate(Array)
#2 /var/www/html/osTicket/include/plugins/make.php(240): PluginBuilder->run(Array, Array)
#3 /var/www/html/osTicket/include/plugins/make.php(704): Module->_run('make.php')
#4 {main}
  thrown in /var/www/html/osTicket/include/plugins/make.php on line 481

There are 3 files in include/plugins/auth-ldap:

root@hostname:/var/www/html/osTicket/include/plugins# ls -alh auth-ldap
total 44K
drwxr-xr-x  2 www-data www-data 4.0K May 13 22:14 .
drwxr-xr-x 10 www-data www-data 4.0K May 13 21:54 ..
-rw-r--r--  1 www-data www-data  17K May 13 21:51 authentication.php
-rw-r--r--  1 www-data www-data 9.5K May 13 21:51 config.php
-rw-r--r--  1 www-data www-data  824 May 13 21:51 plugin.php

After enabling the plugin and filling out the form to configure it, a 500 error is thrown. Here is the relevant Apache error.log entry:

[Thu May 13 22:35:13.008253 2021] [php7:error] [pid 24696] [client 192.168.3.142:63962] PHP Fatal error:  require_once(): Failed opening required 'include/Net/LDAP2.php' (include_path='./:/var/www/html/osTicket/include/:/var/www/html/osTicket/include/pear/:/var/www/html/osTicket/include/plugins/auth-ldap/include') in /var/www/html/osTicket/include/plugins/auth-ldap/config.php on line 133, referer: https://helpdesk.domain.com/osTicket/scp/plugins.php?id=5
JediKev commented 3 years ago

@cobbjb

Seems like your issue is Composer 2. Use Composer 1 and retry.

Cheers.

cobbjb commented 3 years ago

@JediKev Sorry, I'm not familiar with composer. Googled ways to downgrade it, but none of the ways I've read work. I downloaded composer 1.0.22 from HERE, and now php make.php hydrate does something, but I still get an error at the end.

root@hostname:/var/www/html/osTicket/include/plugins# php make.php hydrate
Do not run Composer as root/super user! See https://getcomposer.org/root for details
Loading composer repositories with package information
Initializing PEAR repository https://pear.php.net
Could not load Auth 1.3.0r5: Invalid version string "1.3.0r5"
Could not load Auth 1.3.0r4: Invalid version string "1.3.0r4"
Could not load Auth 1.3.0r3: Invalid version string "1.3.0r3"
Could not load Auth 1.3.0r2: Invalid version string "1.3.0r2"
Could not load Auth 1.3.0r1: Invalid version string "1.3.0r1"
Could not load Auth_PrefManager2 2.0.0dev1: Invalid version string "2.0.0dev1"
Could not load Contact_AddressBook 0.1.0dev1: Invalid version string "0.1.0dev1"
Could not load Gtk_ScrollingLabel 0.1.0dev1: Invalid version string "0.1.0dev1"
Could not load Image_Graph 0.3.0dev4: Invalid version string "0.3.0dev4"
Could not load Image_Graph 0.3.0dev3: Invalid version string "0.3.0dev3"
Could not load Image_Graph 0.3.0dev2: Invalid version string "0.3.0dev2"
Could not load Image_Graph 0.3.0dev1: Invalid version string "0.3.0dev1"
Could not load Net_MPD 0.1.0dev1: Invalid version string "0.1.0dev1"
Could not load PEAR 1.10.0dev3: Invalid version string "1.10.0dev3"
Could not load PEAR 1.10.0dev2: Invalid version string "1.10.0dev2"
Could not load PEAR 1.10.0dev1: Invalid version string "1.10.0dev1"
Could not load PEAR 1.9.5dev1: Invalid version string "1.9.5dev1"
Could not load PEAR_Manpages 1.10.0dev2: Invalid version string "1.10.0dev2"
Could not load Structures_DataGrid 0.9.1dev1: Invalid version string "0.9.1dev1"
Could not load Structures_DataGrid_DataSource_Array 0.2.0dev1: Invalid version string "0.2.0dev1"
Could not load Structures_DataGrid_DataSource_DataObject 0.2.2dev1: Invalid version string "0.2.2dev1"
Could not load Structures_DataGrid_DataSource_XML 0.2.1dev1: Invalid version string "0.2.1dev1"
Could not load Structures_DataGrid_Renderer_CSV 0.1.5dev1: Invalid version string "0.1.5dev1"
Could not load Structures_DataGrid_Renderer_XML 0.1.4dev1: Invalid version string "0.1.4dev1"
Could not load Structures_Form 0.8.0devel: Invalid version string "0.8.0devel"
Could not load Structures_Form_Gtk2 0.8.0devel: Invalid version string "0.8.0devel"
Could not load Structures_DataGrid_DataSource_PDO 0.1.1dev1: Invalid version string "0.1.1dev1"
Could not load Text_PathNavigator 0.1.0dev2: Invalid version string "0.1.0dev2"
Could not load Text_PathNavigator 0.1.0dev1: Invalid version string "0.1.0dev1"
Could not load Services_Pingback 0.2.0dev2: Invalid version string "0.2.0dev2"
Warning from https://repo.packagist.org: You are using an outdated version of Composer. Composer 2 is now available and you should upgrade. See https://getcomposer.org/2
Updating dependencies (including require-dev)
Dependency resolution completed in 0.095 seconds
Analyzed 8285 packages to resolve dependencies
Analyzed 95001 rules to resolve dependencies
Package operations: 7 installs, 0 updates, 0 removals
Installs: jasig/phpcas:1.3.3, sonata-project/google-authenticator:2.3.1, pear-pear.php.net/Net_LDAP2:2.0.7, ohmy/auth:0.0.7, symfony/event-dispatcher:v2.8.52, guzzle/guzzle:v3.9.3, aws/aws-sdk-php:2.8.31
  - Installing jasig/phpcas (1.3.3): Downloading (100%)
 Extracting archive  - Installing sonata-project/google-authenticator (2.3.1): Downloading (100%)
 Extracting archive  - Installing pear-pear.php.net/net_ldap2 (2.0.7): Downloading (100%)
    Cleaning up
  - Installing ohmy/auth (0.0.7): Downloading (100%)
 Extracting archive  - Installing symfony/event-dispatcher (v2.8.52): Downloading (100%)
 Extracting archive  - Installing guzzle/guzzle (v3.9.3): Downloading (100%)
 Extracting archive  - Installing aws/aws-sdk-php (2.8.31): Downloading (100%)
 Extracting archivesymfony/event-dispatcher suggests installing symfony/dependency-injection
symfony/event-dispatcher suggests installing symfony/http-kernel
guzzle/guzzle suggests installing guzzlehttp/guzzle (Guzzle 5 has moved to a new package name. The package you have installed, Guzzle 3, is deprecated.)
aws/aws-sdk-php suggests installing doctrine/cache (Adds support for caching of credentials and responses)
aws/aws-sdk-php suggests installing monolog/monolog (Adds support for logging HTTP requests and responses)
aws/aws-sdk-php suggests installing symfony/yaml (Eases the ability to write manifests for creating jobs in AWS Import/Export)
Package ohmy/auth is abandoned, you should avoid using it. No replacement was suggested.
Package guzzle/guzzle is abandoned, you should avoid using it. Use guzzlehttp/guzzle instead.
Writing lock file
Generating autoload files
1 package you are using is looking for funding.
Use the `composer fund` command to find out more!
Hydrating :: lib/sonata-project/google-authenticator/src => auth-2fa/lib/Sonata/GoogleAuthenticator
Hydrating :: lib/jasig/phpcas/source => auth-cas/lib/jasig/phpcas
Hydrating :: lib/pear-pear.php.net/net_ldap2 => auth-ldap/include
PHP Fatal error:  Uncaught UnexpectedValueException: RecursiveDirectoryIterator::__construct(/var/www/html/osTicket/include/plugins/lib/pear-pear.php.net/net_ldap2): failed to open dir: No such file or directory in /var/www/html/osTicket/include/plugins/make.php:481
Stack trace:
#0 /var/www/html/osTicket/include/plugins/make.php(481): RecursiveDirectoryIterator->__construct('/var/www/html/o...', 4096)
#1 /var/www/html/osTicket/include/plugins/make.php(340): PluginBuilder->_hydrate(Array)
#2 /var/www/html/osTicket/include/plugins/make.php(240): PluginBuilder->run(Array, Array)
#3 /var/www/html/osTicket/include/plugins/make.php(704): Module->_run('make.php')
#4 {main}
  thrown in /var/www/html/osTicket/include/plugins/make.php on line 481
cobbjb commented 3 years ago

I moved /var/www/html/osTicket/include/plugins/lib/pear-pear.php.net/Net_LDAP2 to /var/www/html/osTicket/include/plugins/lib/pear-pear.php.net/net_ldap2 and the build completed, but I still get a 500 error when trying to configure the plugin.

root@hostname:/var/www/html/osTicket/include/plugins# php make.php hydrate
Do not run Composer as root/super user! See https://getcomposer.org/root for details
Loading composer repositories with package information
Initializing PEAR repository https://pear.php.net
Could not load Auth 1.3.0r5: Invalid version string "1.3.0r5"
Could not load Auth 1.3.0r4: Invalid version string "1.3.0r4"
Could not load Auth 1.3.0r3: Invalid version string "1.3.0r3"
Could not load Auth 1.3.0r2: Invalid version string "1.3.0r2"
Could not load Auth 1.3.0r1: Invalid version string "1.3.0r1"
Could not load Auth_PrefManager2 2.0.0dev1: Invalid version string "2.0.0dev1"
Could not load Contact_AddressBook 0.1.0dev1: Invalid version string "0.1.0dev1"
Could not load Gtk_ScrollingLabel 0.1.0dev1: Invalid version string "0.1.0dev1"
Could not load Image_Graph 0.3.0dev4: Invalid version string "0.3.0dev4"
Could not load Image_Graph 0.3.0dev3: Invalid version string "0.3.0dev3"
Could not load Image_Graph 0.3.0dev2: Invalid version string "0.3.0dev2"
Could not load Image_Graph 0.3.0dev1: Invalid version string "0.3.0dev1"
Could not load Net_MPD 0.1.0dev1: Invalid version string "0.1.0dev1"
Could not load PEAR 1.10.0dev3: Invalid version string "1.10.0dev3"
Could not load PEAR 1.10.0dev2: Invalid version string "1.10.0dev2"
Could not load PEAR 1.10.0dev1: Invalid version string "1.10.0dev1"
Could not load PEAR 1.9.5dev1: Invalid version string "1.9.5dev1"
Could not load PEAR_Manpages 1.10.0dev2: Invalid version string "1.10.0dev2"
Could not load Structures_DataGrid 0.9.1dev1: Invalid version string "0.9.1dev1"
Could not load Structures_DataGrid_DataSource_Array 0.2.0dev1: Invalid version string "0.2.0dev1"
Could not load Structures_DataGrid_DataSource_DataObject 0.2.2dev1: Invalid version string "0.2.2dev1"
Could not load Structures_DataGrid_DataSource_XML 0.2.1dev1: Invalid version string "0.2.1dev1"
Could not load Structures_DataGrid_Renderer_CSV 0.1.5dev1: Invalid version string "0.1.5dev1"
Could not load Structures_DataGrid_Renderer_XML 0.1.4dev1: Invalid version string "0.1.4dev1"
Could not load Structures_Form 0.8.0devel: Invalid version string "0.8.0devel"
Could not load Structures_Form_Gtk2 0.8.0devel: Invalid version string "0.8.0devel"
Could not load Structures_DataGrid_DataSource_PDO 0.1.1dev1: Invalid version string "0.1.1dev1"
Could not load Text_PathNavigator 0.1.0dev2: Invalid version string "0.1.0dev2"
Could not load Text_PathNavigator 0.1.0dev1: Invalid version string "0.1.0dev1"
Could not load Services_Pingback 0.2.0dev2: Invalid version string "0.2.0dev2"
Warning from https://repo.packagist.org: You are using an outdated version of Composer. Composer 2 is now available and you should upgrade. See https://getcomposer.org/2
Updating dependencies (including require-dev)
Dependency resolution completed in 0.036 seconds
Analyzed 8291 packages to resolve dependencies
Analyzed 95581 rules to resolve dependencies
Package operations: 1 install, 0 updates, 0 removals
Installs: pear-pear.php.net/Net_LDAP2:2.0.7
  - Installing pear-pear.php.net/net_ldap2 (2.0.7): Loading from cache
    Cleaning up
Package guzzle/guzzle is abandoned, you should avoid using it. Use guzzlehttp/guzzle instead.
Package ohmy/auth is abandoned, you should avoid using it. No replacement was suggested.
Generating autoload files
1 package you are using is looking for funding.
Use the `composer fund` command to find out more!
Hydrating :: lib/sonata-project/google-authenticator/src => auth-2fa/lib/Sonata/GoogleAuthenticator
Hydrating :: lib/jasig/phpcas/source => auth-cas/lib/jasig/phpcas
Hydrating :: lib/pear-pear.php.net/net_ldap2 => auth-ldap/include
Hydrating :: lib/ohmy/auth/src => auth-oauth/lib
Hydrating :: lib/aws/aws-sdk-php/src/Aws/S3 => storage-s3/lib/Aws/S3
Hydrating :: lib/aws/aws-sdk-php/src/Aws/Common => storage-s3/lib/Aws/Common
Hydrating :: lib/guzzle/guzzle/src/Guzzle => storage-s3/lib/Guzzle
Hydrating :: lib/symfony/event-dispatcher => storage-s3/lib/Symfony/Component/EventDispatcher
JediKev commented 3 years ago

@cobbjb

You would need to check your error logs for any related errors.

Cheers.

ntozier commented 3 years ago

You might want to consider just downloading the already hydrated plugin from the official download site. https://osticket.com/download

cobbjb commented 3 years ago

The download link target points to the github plugins project. I'm not familiar with PHP or phar files, but after I ran the hydration, a new "include" directory showed up in auth-ldap with some subfolders and files.

ntozier commented 3 years ago

2021-05-14_11-31-49

cobbjb commented 3 years ago

Thanks, that download method did provide the .phar file. I'm up and running with LDAP.

JediKev commented 3 years ago

@cobbjb

My apologies, I would’ve suggested that sooner if I knew you were just trying to install it to use it normally. From the sound of your OP I thought you were trying to use the unpackaged plugin to debug or do custom development.

Cheers.

cobbjb commented 3 years ago

No worries. I think what makes things more confusing is that the plugin selections when going through the download options don't result in a workable environment.