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osTicket / osTicket-plugins

Core plugins for osTicket (v1.8+)
GNU General Public License v2.0
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Help Desk Audit Bug #280

Closed Tinnitus97 closed 12 months ago

Tinnitus97 commented 1 year ago

Hello, unfortunately the filter in the admin panel --> dashboard --> audit logs is not working anymore. When you go to the page, entries are displayed, but as soon as you select a filter, no entries are displayed anymore.

osTicket v1.18 Apache MySQL 10.4.28 PHP 8.2 Help Desk Audit Version 0.1 (Download Today from osticket.com website)

JediKev commented 1 year ago

@Tinnitus97

Hmmm..works just fine for me. Care to share screenshots or any related errors? Can you confirm you have such data that fits the criteria from the database?

Cheers.

Tinnitus97 commented 1 year ago

I have put 2 photos of this problem here. The first photo shows the call of the page in admin area with correct data. The second photo shows the state when a filter is active. (According to the photo above, there are definitely events in this area).

Screenshot 2023-10-13 203509 Screenshot 2023-10-13 203703

JediKev commented 1 year ago

@Tinnitus97

I just tried that and it worked for me. The date range I used was 2020-10-01 -> 2023-10-13 with Type = Department and Events = All. Do you see any relevant errors in any of your logs? Can you log the queries and see what query it’s running exactly?

Cheers.

Tinnitus97 commented 1 year ago

Hello, my system is installed in German and when I use the plug-in version of osTicket 1.17.x everything works without problems. When I use the plug-in version of osTicket 1.18, the error occurs. As far as I can see, this commit is the problem:

https://github.com/osTicket/osTicket-plugins/commit/9b2f8b68f22f886d4a721597d9515076c970f492

Tinnitus97 commented 1 year ago

Hello they have already been able to check the problem