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osTicket / osTicket

The osTicket open source ticketing system official project repository, for versions 1.8 and later
osticket.com
GNU General Public License v2.0
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Extremely slow #6749

Closed Gaspar1146 closed 2 days ago

Gaspar1146 commented 2 days ago

Hello osTicket Team and Community,

I'm encountering significant performance issues with my osTicket setup. Despite no apparent database problems (DB size is 110MiB, and attachments are on the filesystem), ticket operations are excessively slow. Whenever I open, update, or close tickets, the interface remains stuck on the loading screen. Strangely, changes are saved in the background, and tickets are created correctly; the problem seems isolated to the loading screen behavior.

Server Information:

osTicket Version: v1.18.1 (0375576) — Up to date
Web Server: Apache/2.4.52 (Ubuntu)
MySQL Version: 10.6.18
PHP Version: 8.3.11

This issue severely hampers usability, as it affects basic ticketing operations. Any advice or fixes would be greatly appreciated. Thank you for looking into this matter.

JediKev commented 2 days ago

@Gaspar1146

  1. Please read the requirements before upgrading/installing. You would’ve seen PHP 8.3 is not fully supported yet. Downgrade to PHP 8.2 ASAP.
  2. Use the Forum for stuff like this. GitHub is a place to report actual bugs, request new features, or submit pull requests.

Cheers.

Gaspar1146 commented 2 days ago

@JediKev

  1. The issue was present long before I upgrade to PHP 8.3, upgrading was a last resort to resolve the issue.
  2. This is an actual issue.

Cheers.

JediKev commented 2 days ago

@Gaspar1146

Yea, more than likely an issue with your setup. Again, please use the Forum for things like this.

Cheers.