Personal Cloud fails to connect

tombinga commented 5 months ago

Software

Desktop Application

Operating System / Platform

Windows

Your Pieces OS Version

9.0.7

Early Access Program

[ ] Yes, this is related to an Early Access Program feature.

Kindly describe the bug and include as much detail as possible on what you were doing so we can reproduce the bug.

Personal Cloud fails to connect with a Status: Failed error message. Selecting "Retry connection" doesn't seem to do anything.

It's been in a "Connected" state since I started using Pieces. Lately, I haven't been able to generate shareable links from within the desktop app, so I disconnected my Personal Cloud in hopes of that when I reconnected it would work again. Well, now I can't connect.

mark-at-pieces commented 5 months ago

hey @tombinga,

Thank you for reaching out to support! I'm sorry that you encortered this issue with not being able to connect to your personal cloud would you mind sending me a bit more information.

My email is mark@pieces.app. please feel free to send the information over there, but first thing I will need to debug futher is the email that you used to sign in. Apart from that we can carry on the conversation over email.

Finally, I will post the resolution here when @tombinga is back up and running!

tombinga commented 5 months ago

@mark-at-pieces email sent!

mark-at-pieces commented 5 months ago

solid looking forward to our chat, will report in here the outcomes!

TSCarterJr commented 5 months ago

This is also effecting my account as well. Same exact issue. (Exception of, mine's never been in a connected state)

mack-at-pieces commented 5 months ago

Hi @TSCarterJr @tombinga - Thanks so much for bringing this to our attention. There was a little bug in the connection flow that has now been resolved and will be included in a patch release early next week 👍🏼