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pluginsGLPI / formcreator

GLPI Plugin Formcreator (DOWNLOAD : https://github.com/pluginsGLPI/formcreator/releases)
http://www.teclib-edition.com
GNU General Public License v3.0
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No email notification on Form Answer #1446

Open Sophal-IT opened 5 years ago

Sophal-IT commented 5 years ago

Dear team,

Since I upgrade GLPI to version 9.4.3 and Formcreator 2.8.3, I didn't see any notification from Form Answer to Validator. I already try to check on notification and change to default email follow up but still no email notification to Validator.

Thanks for your support, Sophal IT

btry commented 5 years ago

Hi

Please check you have a cron job which rungs the scheduler of GLPI, then check the notification queue (trash bin included) to ensure they are at least genrated. If you find in the trash bin some notifications then GLPI and the plugin are doing their job as expeected. If not, then this need more investigation.

btry commented 5 years ago

Hi

Do you have news to share about your issue ? Is it solved ?

Sophal-IT commented 5 years ago

Dear btry,

I do apology for being late reply. First I can say, your solutions not yet work in my environment. It still no notification to Validator. I also stuck to deal with this case.

Anymore recommend please let me know.

Appreciate your cooperation. Best regards Sophal

On Thu, Aug 22, 2019 at 4:22 PM btry notifications@github.com wrote:

Hi

Do you have news to share about your issue ? Is it solved ?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/pluginsGLPI/formcreator/issues/1446?email_source=notifications&email_token=AJV6FD3JOW7X5HHXKDYEH3LQFZLE3A5CNFSM4H5SONPKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOD44O4OA#issuecomment-523824696, or mute the thread https://github.com/notifications/unsubscribe-auth/AJV6FD7TSPZKWZUBULX2EQ3QFZLE3ANCNFSM4H5SONPA .

btry commented 5 years ago

Hi

I did not submitted any soolution yet. The purpose of my question were to diagnose what is failing.

Could you answer a form where you observe the issue than feedback if you see the missing notification in the queue as described above ? Do you have a cron job which runs the task scheduler of GLPI every minute ?

Sophal-IT commented 5 years ago

Hi

Yes I am. cron job is running the task scheduler of GLPI every minute.

On Fri, Sep 6, 2019 at 1:42 PM btry notifications@github.com wrote:

Hi

I did not submitted any soolution yet. The purpose of my question were to diagnose what is failing.

Could you answer a form where you observe the issue than feedback if you see the missing notification in the queue as described above ? Do you have a cron job which runs the task scheduler of GLPI every minute ?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/pluginsGLPI/formcreator/issues/1446?email_source=notifications&email_token=AJV6FD4Z2QNQB7DF2FOQLK3QIH3XBA5CNFSM4H5SONPKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOD6B5BUY#issuecomment-528732371, or mute the thread https://github.com/notifications/unsubscribe-auth/AJV6FD5F4NRAT3T7QWSZYDLQIH3XBANCNFSM4H5SONPA .

btry commented 5 years ago

And if you submit a form, do you see the notification in the queue ? (in Administration > Notification queue)

Sophal-IT commented 5 years ago

There no notification in the queue.

On Fri, Sep 6, 2019 at 2:31 PM btry notifications@github.com wrote:

And if you submit a form, do you see the notification in the queue ? (in Administration > Notification queue)

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/pluginsGLPI/formcreator/issues/1446?email_source=notifications&email_token=AJV6FD6GMLE4BZGJIXACCW3QIIBNJA5CNFSM4H5SONPKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOD6CALSI#issuecomment-528745929, or mute the thread https://github.com/notifications/unsubscribe-auth/AJV6FDZDPMZF4CSZWS2ISRTQIIBNJANCNFSM4H5SONPA .

btry commented 5 years ago

Please check if the notification "A form need to be validate" exists, is enabled and properly configured.

image

image

Sophal-IT commented 5 years ago

Yes it the same to your instructions.

On Fri, Sep 6, 2019 at 2:47 PM btry notifications@github.com wrote:

Please check if the notification "A form need to be validate" exists, is enabled and properly configured.

[image: image] https://user-images.githubusercontent.com/14139801/64410441-55cc6180-d08b-11e9-841e-bc2790d923ff.png

[image: image] https://user-images.githubusercontent.com/14139801/64410457-5d8c0600-d08b-11e9-8f97-0b07133a1347.png

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/pluginsGLPI/formcreator/issues/1446?email_source=notifications&email_token=AJV6FD6AZWF4KVFLI4RDTZ3QIIDKLA5CNFSM4H5SONPKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOD6CBQIQ#issuecomment-528750626, or mute the thread https://github.com/notifications/unsubscribe-auth/AJV6FD22EXJXQQR5DICAIM3QIIDKLANCNFSM4H5SONPA .

btry commented 5 years ago

Do the requester of a form get a notification telling that his request is created ?

Sophal-IT commented 5 years ago

Here is the message shown after I submit the request from requester. [image: GLPI Form Answer.jpg]

On Fri, Sep 6, 2019 at 4:25 PM btry notifications@github.com wrote:

Do the requester of a form get a notification telling that his request is created ?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/pluginsGLPI/formcreator/issues/1446?email_source=notifications&email_token=AJV6FD4ZHHTNLQGJOUPM2PTQIIOYXA5CNFSM4H5SONPKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOD6CJJKI#issuecomment-528782505, or mute the thread https://github.com/notifications/unsubscribe-auth/AJV6FD57Y7L4NNN4CETNA4LQIIOYXANCNFSM4H5SONPA .