Formulário do FormCreator

[petrickfreitas]

Boa tarde! Alguém poderia me auxiliar com a seguinte situação... Quando vou criar um novo chamado usando o formulário do FormCreator, lá adicionei a opção de urgência, quando seleciono uma, ele sempre abre o chamado com a prioridade Média. Alguém sabe como corrigir?

Versões utilizadas:

• GLPI 10.0.10
• FormCreator 2.13.8

english translation

Good afternoon! Could anyone help me with the following situation... When I create a new ticket using the FormCreator form, I added the urgency option, when I select one, it always opens the ticket with Medium priority. Does anyone know how to fix it?

[btry]

Hi

In your target ticket you must specify that the type is sourced from the question

[petrickfreitas]

Bom dia! Obrigado pelo retorno, mas não funcionou.

[btry]

In the dropdown on the right (Question) you did not have any question available. Do you have in the form a question of type "Request type" ? I did not filled it in my previous screenshot because I used a form which donest have any "request type" question., then maybe you missed this requirement.

I did a test when a form has a question "request type", and the dropdown shows it as expected.

[petrickfreitas]

Fiz conforme ensinado, porém sem sucesso. Ainda continua abrindo os chamados com prioridade "Média" mesmo setando algum outro específico.

[btry]

Oh sorry, I've misread your 1st message. I answers you to set the type of the ticket : request or incident). For urgency, the settings is very similar. You must have an urgency question and set it as source for urgency in the target ticket.

It works properly : i filled "very high" urgency, here is the generated ticket below

[petrickfreitas]

Muito obrigado! Funcionou perfeitamente agora.

[btry]

Great, then I close this issue.