Open hakro opened 2 years ago
I have been unable to recreate this issue. I have tested with different machines through USB-C, HDMI, and mDP. I am able to move, delete, rename, and launch apps. Are you still having this issue?
Since a recent update a couple of days ago, my Thunderbolt dockstation, through which the second monitor goes through, became undetectable altogether, so currently my second second screen is not working, and I haven't been able to see the icons issue again. Once I sort out why the thunderbolt is not detected, I can try the icons issue again to see if it persists. Will report as soon as I have more info.
@n3m0-22, yes, still having this issue, even after recent upgrades.
uname -a Linux pop-os 5.19.0-76051900-generic #202207312230~1660780566~22.04~9d60db1 SMP PREEMPT_DYNAMIC Thu A x86_64 x86_64 x86_64 GNU/Linux
My setup :
And here is a video of what it looks like. Here, I have 2 monitors. I try to select files on the desktop of my primary monitor, but cannot. Clicking the icons does not work either. So I have to open the File explorer, go to my home/Desktop folder to attach this very video here :
https://user-images.githubusercontent.com/3624853/185656475-69acde82-0715-4563-9bee-d5e896ce01e2.mp4
Hope this helps. Cheers
Thanks for the video and new info. I have a few thoughts that might help me troubleshoot this further.
If you connect the external display directly to the machine, and not through the Thunderbolt dock, does the problem persist? If so does the problem only happen with a second display connected?
Did you happen to install Nemo at some point to replace Nautilus as the default file manager? If so can you send the output of these commands.
gsettings get org.gnome.desktop.background show-desktop-icons
gsettings get org.nemo.desktop show-desktop-icons
I notice it looks like you are using Dash to Panel. I'm wondering if you may have an extension that is breaking something. Can you send the output for the following commands.
gnome-extensions list
gnome-extensions list --enabled
In Settings > Desktop > Workspaces
is it set to Dynamic or Fixed Workspaces, and is Multi-monitor Behavior set to Span Displays or Primary Display Only?
Finally if you are able to can you right click on the desktop, and select Desktop Icon Settings
. Then send a screenshot of the window that pops up.
Hi,
If you connect the external display directly to the machine, and not through the Thunderbolt dock, does the problem persist? If so does the problem only happen with a second display connected?
I just tried with direct HDMI connection, without Thunderbolt, and it's working fine. I should mention however that I don't consistently have this issue, even when using Thunderbolt. Sometimes it works, sometimes not. I keep my PopOs installation updated, so I'm never sure if it's fixed, or if the bug is still there, just not happening. I use several Thuderbolt Docks at work, so I'll keep you posted if it happens again, and if I find a way to consistently reporduce the issue.
Did you happen to install Nemo at some point to replace Nautilus as the default file manager? If so can you send the output of these commands.
No, I'm using the stock Nautilus file manager :
The commands :
-> gsettings get org.gnome.desktop.background show-desktop-icons
true
-> gsettings get org.nemo.desktop show-desktop-icons
No such schema “org.nemo.desktop”
I notice it looks like you are using Dash to Panel. I'm wondering if you may have an extension that is breaking something. Can you send the output for the following commands.
That is correct, I used Dash to Panel, but that's pretty much the only extension I added (using the firefox extension).
Commands :
-> gnome-extensions list
dash-to-panel@jderose9.github.com
cosmic-dock@system76.com
cosmic-workspaces@system76.com
ding@rastersoft.com
pop-cosmic@system76.com
pop-shell@system76.com
popx11gestures@system76.com
system76-power@system76.com
ubuntu-appindicators@ubuntu.com
-> gnome-extensions list --enabled
dash-to-panel@jderose9.github.com
cosmic-dock@system76.com
ding@rastersoft.com
pop-cosmic@system76.com
pop-shell@system76.com
popx11gestures@system76.com
system76-power@system76.com
ubuntu-appindicators@ubuntu.com
In Settings > Desktop > Workspaces is it set to Dynamic or Fixed Workspaces, and is Multi-monitor Behavior set to Span Displays or Primary Display Only?
Here is what I have :
I don't think I changed anything here, as I don't use Workspaces alltogether, I even have disabled them pretty much after the installation :
Finally if you are able to can you right click on the desktop, and select Desktop Icon Settings. Then send a screenshot of the window that pops up.
There you go :
Cheers !
@hakro Thanks for all the info. I have tried to match your configuration as best as possible on a few machines, but I am still unable to reproduce this issue. If you are still seeing the issue there is one other thing I'd like to check. Can you send the output of cat .config/user-dirs.dirs
. Perhaps the desktop directory is not configured correctly. It should look something like this.
# This file is written by xdg-user-dirs-update
# If you want to change or add directories, just edit the line you're
# interested in. All local changes will be retained on the next run.
# Format is XDG_xxx_DIR="$HOME/yyy", where yyy is a shell-escaped
# homedir-relative path, or XDG_xxx_DIR="/yyy", where /yyy is an
# absolute path. No other format is supported.
#
XDG_DESKTOP_DIR="$HOME/Desktop"
XDG_DOWNLOAD_DIR="$HOME/Downloads"
XDG_TEMPLATES_DIR="$HOME/Templates"
XDG_PUBLICSHARE_DIR="$HOME/Public"
XDG_DOCUMENTS_DIR="$HOME/Documents"
XDG_MUSIC_DIR="$HOME/Music"
XDG_PICTURES_DIR="$HOME/Pictures"
XDG_VIDEOS_DIR="$HOME/Videos"
Hi @n3m0-22 , the output of that file is quite similar to yours. Never edited it in any way on my machine :
-> cat .config/user-dirs.dirs
# This file is written by xdg-user-dirs-update
# If you want to change or add directories, just edit the line you're
# interested in. All local changes will be retained on the next run.
# Format is XDG_xxx_DIR="$HOME/yyy", where yyy is a shell-escaped
# homedir-relative path, or XDG_xxx_DIR="/yyy", where /yyy is an
# absolute path. No other format is supported.
#
XDG_DESKTOP_DIR="$HOME/Desktop"
XDG_DOWNLOAD_DIR="$HOME/Downloads"
XDG_TEMPLATES_DIR="$HOME/Templates"
XDG_PUBLICSHARE_DIR="$HOME/"
XDG_DOCUMENTS_DIR="$HOME/Documents"
XDG_MUSIC_DIR="$HOME/Music"
XDG_PICTURES_DIR="$HOME/Pictures"
XDG_VIDEOS_DIR="$HOME/Videos"
I found some other few symptoms which are quite weird. When I open Nautilus, right click on a file, and I copy & paste it from any directory to the Desktop, the icon appears at the upper left corner, but does not work. However, if I drag & Drop a file from the Nautilus to the Desktop, it works just fine, as expected.
Files that I create directly on the Desktop, which exist in my Templates using a right click > New Document, like empty text files, work just fine. Those are created in the location where the right click happend.
Files downloaded from the browser, which end up in the upper left corner, do not work.
Buttom line, I think that files that I add myself in a random location on the Desktop work fine. But files that are added by other programs, like a browser download, copy/ cut / paste, or cp/mv using terminal, do not work.
Also, I think that Display positions play a role in this. I tried the following :
Primary display (1) on the bottom. At this point, icons where not selectable.
Then I tried switching Display locations. So primary (1) on top. At this point, the icons just disappeared completely, magically. They don't show up on any monitor.
Finally, I went back to the initial config, with Primary Display (1) on the bottom. And magic again, it's all now working perfectly fine. I'm able to select the files, add new ones, remove them, as expected.
Hope this helps. Cheers
@n3m0-22 I think I got it. It actually happens when I lock, then unlock my screen (meta+ L) Somehow, this gets the icons into a void. I can see them, but not interact with them. When I add other icons in a way that should work as explained in my previous comment, the icons can overlap, allowing me to only click the icons that work. Changing the layout of the displays, I'm able to use all the icons again, then I revert back my display positions as they should be. At that point it works fine, until the next screen locking (no need to logout, just lock the screen)
Cheers
Thank you for the info. I'll look into this.
I think I'm experiencing a similar problem when locking / unlocking screen.
I recently upgraded from 20.04 to 22.04. I'm unable to reproduce the issue, however it does happen after unlocking the screen. I have a 43" phillips monitor, connected via thunderbolt/DP cable.
After unlocking, a window will appear between the background and the icons, ie the icons are layered on top of say chrome browser. Nothing is clickable on the desktop except for the workspaces/applications button. If I click on the workspace button, go to another workspace, that workspace is working fine. Go back to the broken workspace and it's working again. Sometimes, a single window may be unresponsive.
Next time this happens, I will take a video of the symptoms. Happy to send additional output if required.
cheers ----------------- info ------ NAME="Pop!_OS" VERSION="22.04 LTS" ID=pop ID_LIKE="ubuntu debian" PRETTY_NAME="Pop!_OS 22.04 LTS" VERSION_ID="22.04" HOME_URL="https://pop.system76.com" SUPPORT_URL="https://support.system76.com" BUG_REPORT_URL="https://github.com/pop-os/pop/issues" PRIVACY_POLICY_URL="https://system76.com/privacy" VERSION_CODENAME=jammy UBUNTU_CODENAME=jammy LOGO=distributor-logo-pop-os ++++ NVIDIA-SMI 470.141.03 Driver Version: 470.141.03 CUDA Version: 11.4
++++ gsettings get org.gnome.desktop.background show-desktop-icons gsettings get org.nemo.desktop show-desktop-icons true No such schema “org.nemo.desktop” ++++
gnome-extensions list cosmic-dock@system76.com ding@rastersoft.com pop-shell@system76.com system76-power@system76.com ubuntu-appindicators@ubuntu.com cosmic-workspaces@system76.com popx11gestures@system76.com pop-cosmic@system76.com
gnome-extensions list --enabled cosmic-dock@system76.com ding@rastersoft.com pop-shell@system76.com system76-power@system76.com ubuntu-appindicators@ubuntu.com cosmic-workspaces@system76.com popx11gestures@system76.com pop-cosmic@system76.com minkley@r2py:~/Desktop
Thanks for the new information. I have still not been able to reproduce the issue, but not for lack of trying. I will keep investing with the new info.
I'm able to reproduce it.
I must also add that also use the window tile feature.
Lock, unlock - stay locked for a couple of seconds before unlocking.
So everything on the workspace is not clickable
Change to another workspace - everything on the new workspace is fine
Come back to other workspace - browser is clickable - but terminal sessions not
The terminal session is layered between the background and the icons
Here is a picture of what it looks like.
It's pretty consistent now when I unlock - that workspace is pretty much unclickable. It does not matter whether tiled windows is on or off.
If you have any commands you would like me to run to collect cores, log info etc, I'd be happy to help
cheers mark
I have never been able to replace this issue. Are you still seeing this problem?
Hi @n3m0-22,
With the latest updates (which include the Linux Kernel 6.0) the issue disappeared.
So I guess it's fixed :) I'll close this issue.
Thx !
Actually no, it's not fixed. It just happened Again. Reopening just in case someone else has more info to share.
Cheers.
Thanks for the update. I'll continue to troubleshoot.
It's still happening to me with the latest update (kernel 6) - no change cheers
Also when it happens, if I move each app to a new workspace everything works again. I now open an empty workspace and then lock screen to avoid having hassles
Thanks for letting me know.
@hakro @lxrocks Are either of you using Wayland?
Hi @n3m0-22,
No, I use X11. Here is a bit more info about my laptop :
Cheers !
@n3m0-22
Nope I'm not using Wayland.
Just installed as is Pop_Os 22.04 with the latest v6 kernel
cheers
Any progress on this?
I'm assuming that cosmic-workspace extensions are a good place to start? Any changes relating to 22.04 specifically. Is there a way to roll back extensions, or dff the changes over the last couple of releases
@hakro I see you were using the 470 NVIDIA driver. If you still are, perhaps upgrading the driver is the solution. You can do this by running the following commands. @lxrocks Assuming you are also using NVIDIA you can try this as well. You can also check the currently installed version of the driver with the following command nvidia-smi
.
Upgrading NVIDIA:
sudo apt purge ~nnvidia
sudo apt autoremove && sudo apt clean
sudo apt install nvidia-driver-515
Reboot after this update. Also please include the output of this command system76-power graphics
.
It may also be useful to run this command after you see the issue and share the file here. It will be in your home directory.
journalctl -b0 /usr/bin/gnome-shell > gnome-shell.log
There will also be a kernel update out soon. It would be good to see if this makes any difference. You can check the kernel version with uname -r
. It will be 6.0.6
after the update.
Hi @n3m0-22 I was actually using the 515 driver version for the last month or so, after a fresh re-install of PopOS. But the issue was still there.
I'm currently still using the 6.0.3 version of the kernel. I'll upgrade to 6.0.6 and let you know if the issue stil persists.
Cheers
Hi Randal
I'm having issues with upgrading the nvidia driver to 515.
Getting this Error Message:
Error while installing package: trying to overwrite '/usr/bin/acpidbg', which is also in package linux-nvidia-tools-common 5.15.0-1007.7
I took a look at the make log for the compile of 470 driver for v6.0 kernel and there are some compiler warnings. (/var/lib/dkms/nvidia/470.141.03/6.0.2-76060002-generic/x86_64/log/make.log)
warning: the compiler differs from the one used to build the kernel The kernel was built by: x86_64-linux-gnu-gcc-11 (Ubuntu 11.2.0-19ubuntu1) 11.2.0 You are using: cc (Ubuntu 11.3.0-1ubuntu1~22.04) 11.3.0
If I run apt-get upgrade I'm getting the following errors.
🐨💲 sudo apt-get upgrade
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
You might want to run 'apt --fix-broken install' to correct these.
The following packages have unmet dependencies:
libpython3.10-stdlib : Depends: libpython3.10-minimal (= 3.10.6-1~22.04) but 3.10.6-1~22.04.1 is installed
linux-tools-6.0.3-76060003 : Depends: linux-tools-common but it is not installed
linux-tools-6.0.6-76060006 : Depends: linux-tools-common but it is not installed
python3.10-minimal : Depends: libpython3.10-minimal (= 3.10.6-1~22.04) but 3.10.6-1~22.04.1 is installed
E: Unmet dependencies. Try 'apt --fix-broken install' with no packages (or specify a solution).
btw - fix-broken install does not fix anything.
So it looks like kernel/nvidia driver is not healthy for some reason. The question now is if these are in anyway related to the issue.
Let me know if there is any information you might need from me before I go ahead and start cleaning this up.
@lxrocks Just to confirm, you are seeing this after running the following? Just fyi the extra n
in ~nnvidia
is not a typo.
sudo apt purge ~nnvidia
sudo apt autoremove && sudo apt clean
sudo apt install nvidia-driver-515
Yes I ran the purge command as stated but I got the same error message at the end
You might want to run 'apt --fix-broken install' to correct these.
The following packages have unmet dependencies:
linux-tools-6.0.3-76060003 : Depends: linux-tools-common but it is not going to be installed
linux-tools-6.0.6-76060006 : Depends: linux-tools-common but it is not going to be installed
E: Unmet dependencies. Try 'apt --fix-broken install' with no packages (or specify a solution).
I would try running the following:
sudo apt clean
sudo apt update
sudo dpkg --configure -a
sudo apt install -f
sudo apt full-upgrade
sudo apt autoremove --purge
Thanks But I could not get anything to work . I eventually booted 22.04 iso and did a refresh install.
So far it seem the issue appears to have gone. I think that perhaps something broke during one of the upgrades. I never did a fresh install from 20.04, which is always potentially problematic.
Will keep an eye on it for now. Thanks for all the help.
NVIDIA-SMI 515.65.01 Driver Version: 515.65.01 CUDA Version: 11.7
Linux 6.0.2-76060002-generic #202210150739~1666289067~22.04~fe0ce53 SMP PREEMPT_DYNAMIC Thu O x86_64 x86_64 x86_64 GNU/Linux
G'day @n3m0-22
It just re-occurred again , same symptoms and it's reproducible. :(
cheers
Thanks for letting me know. Since I have been unable to reproduce this on any of my hardware, I will reach out on Monday for help to track this issue down. Thank you for your patience.
Sure , if there are some debug , logs etc that I can help with let me know.
It might be useful to see the output of these.
sudo journalctl -b0 /usr/bin/gnome-shell > gnome-shell.log
sudo dmidecode > dmidecode.txt
sudo dmesg > dmesg.txt
Each will create a file in your home directory that can be shared here.
A few other things you can try. In Settings
> Display
disable the HiDPI Daemon
and turn off any fractional scaling if it is enabled.
If that made no difference you may want to see if the issue is present with Wayland. I'm thinking this has to do with how X is handling multiple displays. If you have not already you can enable the option by editing a file.
sudo gedit /etc/gdm3/custom.conf
Change the line WaylandEnable=false
to WaylandEnable=true
and reboot. After you select the user at the login screen you should now see a gear icon at the bottom right corner of the screen click on that and select Pop on Wayland
.
@hakro @lxrocks I have come across an issue that also happens after a lock and unlock. Do you happen to have the setting Settings
> Desktop
> Multi-monitor Behavior
set to Workspaces on Primary Display Only
. If that is the case does changing it to Workspaces Span Displays
resolve the icon issue? Also is the external display set to be the Primary?
Thanks I'll give this a try in the next couple of days when I have some cycles.
QQ - I dont' mind sharing logs with you , but not keen to share my data on this forum. Appreciate if you could provide me alternative.
cheers
Hi Randall,
My setting is Workspaces Span Displays. (capture attached.)
Yes my external display is primary - I work with laptop down and external keyboard/mouse.
I've been running with HiDPI enabled, Going to test with HIDPI off and then give wayland a try.
Cheers Mark
On Fri, Nov 18, 2022 at 10:13 AM Randall White @.***> wrote:
@hakro https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fhakro&data=05%7C01%7C%7C9bf130e1c17b4ccf93ba08dac8f151c0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638043236035355889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=tTtWgi%2BM2izt1naevGnL6Gv8NUjGI%2Fx212h%2FWOoZDhg%3D&reserved=0 @lxrocks https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Flxrocks&data=05%7C01%7C%7C9bf130e1c17b4ccf93ba08dac8f151c0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638043236035355889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=5G2zU9RqbuSKNgkliqfwzoMezF%2FuwFilQTmg49zr7Os%3D&reserved=0 I have come across an issue that also happens after a lock and unlock. Do you happen to have the setting Settings > Desktop > Multi-monitor Behavior set to Workspaces on Primary Display Only. If that is the case does changing it to Workspaces Span Displays resolve the icon issue? Also is the external display set to be the Primary?
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@lxrocks For sending logs if you are using System76 hardware you can submit a support ticket. You can do this through Settings
> Support
> Create a Ticket
. If you do that I would reference this issue.
If that is not the case you can use the Join
button in Support
to connect through Mattermost and DM me there @randall.
Finally if all else fails you can email me at randall@system76.com.
Thanks Randall , will do
BTW - I have tried Wayland and I'm unable to reproduce the issue.
Wayland is not an option for me - not really a fan at this point :)
I'll get to the logs to you in a bit cheers mark
G'day So after not being able to reproduce the issue with Wayland, I rebooted and selected Xorg again. Since doing that, I am still unable to reproduce the issue. So some details for you on some of the changes I made.
Firstly, I turned the HiDPI Daemon off. Fractional Scaling was already off .
When I tried to turn on Wayland, editing the /etc/gdm3/custom.conf did not work, I was not presented with a choice at the login screen.
So I then edited /usr/lib/udev/rules.d/61-gdm.rules and commented out the RUN commands for prefer_xorg and prefer_wayland - which then fixed the choice at login.
LABEL="gdm_prefer_xorg"
#RUN+="/usr/libexec/gdm-runtime-config set daemon PreferredDisplayServer xorg"
GOTO="gdm_end"
LABEL="gdm_disable_wayland"
#RUN+="/usr/libexec/gdm-runtime-config set daemon WaylandEnable false"
GOTO="gdm_end"
LABEL="gdm_end"
Hope this helps cheers mark
The NVIDIA driver 525 was released today. It should be in Pop Shop, or you can install it with sudo apt install nvidia-driver-525
. It may be worth trying to see if it resolves this issue.
Thanks for info. The issue happened on my Laptop display a few days ago. The external display was disconnected. I'm still unable to reproduce on the external display. When I get I few cycles I will see if I can repro on the Laptop.
cheers
Checking in to see if this is still an issue?
@n3m0-22 Got the 525 version of the Nvidia driver installed and running well so far, but I'm on the road, so couldn't test with my usual setup to see if the issue is still there. I'll give you an update when I'm back by mid January. Happy Holidays !
@n3m0-22, sadly, the issue is still occuring on my side. I have an up-to-date kernel (6.0.12-76060006-generic) and nvidia driver (525.60.11)
Cheers
A new nvidia driver 525.78.01 will be release soon that may help. I'll update you once it's release.
Hi, Latest updates, kernel , nvidia drivers, still present although not always reproducible. cheers mark
On Thu, Jan 12, 2023 at 12:48 AM Randall White @.***> wrote:
A new nvidia driver 525.78.01 will be release soon that may help. I'll update you once it's release.
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Hi, This is still happening on my side as well, but I might have a new clue. The problem only happens on one of the displays currently. On the other one, icons work as they should.
The problem happens when I have both displays perfectly aligned in my settings :
However, if I slightly offset one of the displays, everything work fine : But then, on the other screen, the icons are also all offset, so I get a big space between the border, and the icons. And I can't move the Icons in that space :
So here is what Display 2 would look like : All the red X's cannot have icons in them.
NVIDIA-SMI 525.78.01 Linux pop-os 6.0.12-76060006-generic
Cheers
EDIT : Also note the gray area on the screenshot icons. This is happening randomly on some of the icons, even if the real image inside that file is fine, and does not have gray areas
Thanks for this. I'll see if I can reproduce the issue with this setup. There will also be a few updates released soon that may help with this issue including the NVIDIA driver.
Distribution (run
cat /etc/os-release
): NAME="Pop!_OS" VERSION="22.04 LTS" ID=pop ID_LIKE="ubuntu debian" PRETTY_NAME="Pop!_OS 22.04 LTS" VERSION_ID="22.04" HOME_URL="https://pop.system76.com" SUPPORT_URL="https://support.system76.com" BUG_REPORT_URL="https://github.com/pop-os/pop/issues" PRIVACY_POLICY_URL="https://system76.com/privacy" VERSION_CODENAME=jammy UBUNTU_CODENAME=jammy LOGO=distributor-logo-pop-osIssue/Bug Description: While in dual screen mode, I cannot select an desktop icons. The icons are visible, but nothing can be done with them, as if they were just part of the background image statically.
Steps to reproduce (if you know):
Expected behavior: Being able to select, and launch apps from the desktop directly.
Other Notes: The work around is to just go through the file manager, go to the desktop directory in your home, and launch the apps / files from there.
Here : Trying to select the app, but it's not working as expected. Same thing when trying to double click it.