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pop-os / pop

A project for managing all Pop!_OS sources
https://system76.com/pop
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Keyboard and touchpad not working after suspend #399

Open kylecorry31 opened 5 years ago

kylecorry31 commented 5 years ago

Distribution (run cat /etc/os-release): NAME="Pop!_OS" VERSION="18.10" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Pop!_OS 18.10" VERSION_ID="18.10" HOME_URL="https://system76.com/pop" SUPPORT_URL="http://support.system76.com" BUG_REPORT_URL="https://github.com/pop-os/pop/issues" PRIVACY_POLICY_URL="https://system76.com/privacy" VERSION_CODENAME=cosmic UBUNTU_CODENAME=cosmic

Related Application and/or Package Version (run apt policy $PACKAGE NAME): N/A

Issue/Bug Description: After a suspend, the keyboard and touchpad do not work (on the login screen) and I have to reboot to get them working again.

Steps to reproduce (if you know): Make sure suspend when the lid is closed is enabled or auto suspend is activated. Let device enter suspend mode, then wake it and try to use keyboard and mouse.

Expected behavior: Keyboard and touchpad work on the login screen.

Other Notes: Tested on: System76 Lemur - lemu8

Log file attached: out.txt (note some things have been replaced with #'s by me)

jackpot51 commented 5 years ago

Can you attach the output of sudo dmidecode? We would like to check your firmware version

kylecorry31 commented 5 years ago

Sure, here it is. out.txt

brs17 commented 5 years ago

@kylecorry31, I take it this happens every time you suspend? Does it matter how you put the system into suspend(lid close/hotkey/selecting suspend in gnome menu ? If you suspend the system and then immediately awaken it, does it happen as well?

I currently have a lemu8 in front of me and am struggling to recreate the issue.

kylecorry31 commented 5 years ago

So it doesn't seem to occur every time suspend is activated - which may make it hard to track down, and I am having trouble replicating right now. It's only happened to me when my laptop is unplugged (no power, no USB mouse) and suspend was activated by lid close if I remember correctly. I did just try all three ways to activate suspend and it didn't have the issue.

kylecorry31 commented 5 years ago

My normal scenario when this issue occurs is:

I had disabled all the suspend settings in the GNOME control panel and only had suspend on lid closed (in Gnome tweaks) activated and the problem still occurred (as of about a week ago).

kylecorry31 commented 5 years ago

I was just able to replicate this issue with my normal scenario listed above. It appears the function keys still work, and I was able to recover from the issue by toggling suspend with the function keys and awakening the computer again (this was while it was unresponsive)

Feneric commented 5 years ago

I've run into this from time to time as well. I've got an Oryx Pro and keep the software up to date pretty religiously. It's not a frequent thing for me or something that just started happening recently. I also tend to use a USB mouse (and with it I use the Touchpad Indicator to automatically enable and disable the touchpad based on whether or not the mouse is plugged in -- this would be a nice feature to have built into Pop!_OS), but the times I've run into it have been when the laptop put itself to sleep when it was open and I was temporarily engaged in other activities. It most recently happened to me today, and Googling around for it is how I found this thread. The tip above about toggling suspend via function keys worked for me, too, even though the keyboard seems otherwise unresponsive when this happens.

mckibbenc commented 5 years ago

I also have this issue with my galp3 running pop_os 18.10. It doesn't freeze every time I close the lid, but it has happened a couple times in the past few days.

fellahst commented 5 years ago

I have the same problem on DELL M4800. Same configuration that the first post. Is there anyway to fix this issue?

ognots commented 5 years ago

Same issue with Galago Pro and PopOS 18.04

cclarke591 commented 5 years ago

I am also having issue with the touchpad after closing my laptop, however it was only after updating to 19.04. Lenovo X1 Carbon Thinkpad. 5th gen.

lpeabody commented 5 years ago

I ran into this today. Just received a Darter Pro with 18.10. Fresh setup. Opened the lid this morning and the touchpad worked but the keyboard was not responsive. It then seemed to lock up, and the screen went black and the power button light turned off. Pressed power again, start screen came back and again the touch pad worked but keyboard was non-responsive. I clicked the battery icon in the top right and then the pause button. Screen went dark and power button light went off again. Pressed power button, start screen came back, but this time both the touchpad and the keyboard worked, and I was able to enter my password and login. Session resumed as it was where I left it last night. Very strange.

mmstick commented 5 years ago

@lpeabody Could you upgrade to 19.04 and see if that fixes the issue? May want to create a ticket with support if it still occurs.

ognots commented 5 years ago

Today after waking up my System76 Galago Pro, the laptop keyboard and trackpad were unresponsive. After plugging in my USB keyboard, I could type fine. Also was able to use my bluetooth mouse, so the problem seems limited to the laptop input devices.

I tried some poking with xinput, to not success. PopOS preferences GUI doesn't even show trackpad settings, making it seem deactivated.

Here's some xinput output:

$ xinput list
⎡ Virtual core pointer                      id=2    [master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer                id=4    [slave  pointer  (2)]
⎜   ↳ KINESIS CORPORATION KB800HM Kinesis Freestyle2 for Mac Consumer Control   id=13   [slave  pointer  (2)]
⎜   ↳ MX Vertical Mouse                         id=17   [slave  pointer  (2)]
⎣ Virtual core keyboard                     id=3    [master keyboard (2)]
    ↳ Virtual core XTEST keyboard               id=5    [slave  keyboard (3)]
    ↳ Power Button                              id=6    [slave  keyboard (3)]
    ↳ Video Bus                                 id=7    [slave  keyboard (3)]
    ↳ Power Button                              id=8    [slave  keyboard (3)]
    ↳ Sleep Button                              id=9    [slave  keyboard (3)]
    ↳ Chicony USB2.0 Camera: Chicony            id=10   [slave  keyboard (3)]
    ↳ Intel HID events                          id=11   [slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard              id=12   [slave  keyboard (3)]
    ↳ KINESIS CORPORATION KB800HM Kinesis Freestyle2 for Mac Consumer Control   id=14   [slave  keyboard (3)]
    ↳ KINESIS CORPORATION KB800HM Kinesis Freestyle2 for Mac    id=15   [slave  keyboard (3)]
    ↳ KINESIS CORPORATION KB800HM Kinesis Freestyle2 for Mac System Control id=16   [slave  keyboard (3)]
$ xinput list-props 12
Device 'AT Translated Set 2 keyboard':
    Device Enabled (146):   1
    Coordinate Transformation Matrix (148): 1.000000, 0.000000, 0.000000, 0.000000, 1.000000, 0.000000, 0.000000, 0.000000, 1.000000
    libinput Send Events Modes Available (266): 1, 0
    libinput Send Events Mode Enabled (267):    0, 0
    libinput Send Events Mode Enabled Default (268):    0, 0
    Device Node (269):  "/dev/input/event4"
    Device Product ID (270):    1, 1
$ xinput list-props 5
Device 'Virtual core XTEST keyboard':
    Device Enabled (146):   1
    Coordinate Transformation Matrix (148): 1.000000, 0.000000, 0.000000, 0.000000, 1.000000, 0.000000, 0.000000, 0.000000, 1.000000
    XTEST Device (265): 1
mmstick commented 5 years ago

Sounds like the keyboard did not wake up like the rest of the system. Does this happen every time, or is it intermittent?

ognots commented 5 years ago

Very intermittent. Often after switching between my desktop station (USB keyboard, Bluetooth Mouse, HDMI monitor, Power Source) and completely mobile (no External Devices or Power Source).

I found this in dmesg, looks relevant:

[ 1550.898179] ACPI: Waking up from system sleep state S3
[ 1550.969371] ACPI: EC: interrupt unblocked
[ 1551.011905] ACPI: EC: event unblocked
[ 1551.012270] iwlwifi 0000:00:14.3: RF_KILL bit toggled to enable radio.
[ 1551.021647] i8042: failed to resume active multiplexor, mouse won't work
mmstick commented 5 years ago

Also to confirm: you are using the latest firmware available?

xevrem commented 5 years ago

can confirm that my brand new Darter w/ pop 19.04 is also experiencing unusable mouse/kb after resume from suspend (intermittent). Will (sometimes) come back if i i can get it to sleep and the wake again, but other times it requires a hard reset to get working again.

Eossu commented 5 years ago

This is also happening on my Darter with pop 19.04 at times. Although when it wakes up i can not type inn the password but i can use the fn + f12 to activate sleep again. So keyboard is reacting to some things. Tough i also now have the issue that when i put it to sleep it wakes up again right away. Status led flashes one or two times then it wakes up automatically.

BIOS/firmware: 7.4 or is it 1.07.04

Karolusrex commented 5 years ago

I just got a brand new Darter Pro, got the same problem. After going into sleep mode the keyboard is unresponsive so I can't type the password. However it does respond to changing the backlight, so the keyboard isn't completely dead. I also had the same problem as @lpeabody where it turns off suddenly in this state. For initial login, I haven't had the problem.

Btw, I haven't attached any mouse or anything at all to the computer

mmstick commented 5 years ago

Have any of you created support tickets for this issue?

ognots commented 5 years ago

after doing apt-get upgrade last week, the firmware app starting working (it returning an error before) and my firmware is up-to date now. I haven't seen this problem since.

psharp1289 commented 5 years ago

I have the same problem as @Karolusrex and @Eossu with my new Darter Pro on 19.04.

ghost commented 5 years ago

Having the same issue on a desktop keyboard and mouse not working but shows the wallpaper, and at times it just shows a black screen. I suspend using the terminal and the suspend: Desktop: Dell 9010 SFF i5-3470 8gb RAM, integrated graphics

I have the touchpad issue on my Thinkpad T440s, when I close my lid and when I suspend from the terminal. Keyboard works fine but touchpad doesn't work.

Currently using 19.04 and latest updates.

ognots commented 5 years ago

Have had this issue several times a day for the past couple days. Firmware is still up to date and updates performed. Was travelling and seemingly has nothing to do with using external input devices.

ghost commented 5 years ago

Just chipping in here as well - I have a Thinkpad 13 (2nd Gen) which originally had this issue but now seems to be fixed after the recent updates however my partners Thinkpad X240 is experiencing the same issue I had and that others here are still experiencing ^^

Everything works just fine on boot but after wake from sleep, the trackpad is totally gone. Keyboard works fine. Fully up to date pop os 19.04.

Would love to see this issue fixed as the rest of pop os is pretty solid for both of us but this is a bit of a blocker :/

zslayton commented 5 years ago

Same issue here on a new Darter running 19.04. The keyboard (often) doesn't work after resuming, but I'm able to press fn+f12 to suspend again. I haven't had issues with the trackpad, however.

@mmstick It sounds like no one (including myself) has created a support ticket with System76. Would that be helpful to you?

NOVATechnocrat commented 5 years ago

Same problem on Darter Pro. Only happens when I hit keys before the system has fully returned from sleep. Closing lid again, waiting for sleep, and opening again without hitting keys before the screen turns on seems to be a consistent work-around. Also, fn + f12 works, which essentially does the same thing as closing the lid. Ubuntu issue.

shortwavedave commented 5 years ago

I also just hiT this issue with the keyboard unresponsive after resume. After fn-f12 twice it worked again

jjon commented 5 years ago

Similar problem with brand new System76 Galago Pro. Complex behaviors conditioned by whether or not external monitor, the mechanism used to invoke sleep, astrological sign, and phase of the moon, that I can't readily reproduce. When asleep, no response to trackpad or keyboard, except for: Some combination of fn + f12 works fairly reliably to wake up, but it sometimes requires several tries: lockscreen comes up but can't type pass code; lockscreen comes up, won't respond to return, but accepts typed passcode; lockscreen comes up momentarily then blankscreen and no response to keyboard except for fn + f12, and start over; lockscreen accepts passcode but then display flickers between workspaces if external monitor has been unplugged. This is wearying; a pity too since I like a lot else about pop!_os.

makinteract commented 5 years ago

Same issue with the mouse buttons on a Thinkpad X1 carbon (5th gen). Buttons become unresponsive after resuming the machine from sleep, and I need to reboot to get them to work again.

ghost commented 5 years ago

I've come across this issue with other distro's as well, (Fedora, Debian, Solus) and I've tested them on a Thinkpad T440s and T400. There were no issues with the T400, but the issue happens on the T440. It could be driver issues? That's just my hunch but it seems to disconnect or not power up the touchpad when resuming from suspend. I've tried not using a power saver packages/pre-installed and I still get the same issues with the touchpad not working.

ocehugo commented 5 years ago

This appears related to some kernel driver version. I was using 4.19 and things works and them updating to 5.1+ brought this problem.

FYI: I just landed here searching for the problem. I don't have POP. Maybe the above fact is useful.

tchuzu commented 5 years ago

Can confirm it still happens with T440s...X1 carbon will be tested next.

agent3bood commented 5 years ago

I had an issue with usb devices (all usb), the solution was to switch to intel integrated graphics, meaning it was the nvidia driver causing this. I hope this help somebody.

zircon34 commented 5 years ago

Same issue on Thinkpad carbon x1, 5th gen. I use Kubuntu 18.04, but same problem with Ubuntu 18.04 (probably not a problem of plasma/gnome desktop). After suspend, right click and scrolling do not work properly, have to reboot to make it work. I know its not Pop_OS but same underlying systems. Note I tried installing Debian 10, and did not have such a problem.

zircon34 commented 5 years ago

Same issue on Thinkpad carbon x1, 5th gen. I use Kubuntu 18.04, but same problem with Ubuntu 18.04 (probably not a problem of plasma/gnome desktop). After suspend, right click and scrolling do not work properly, have to reboot to make it work. I know its not Pop_OS but same underlying systems. Note I tried installing Debian 10, and did not have such a problem.

upgrade to 18.10, same issue. upgrade to 19.04 no problem anymore... Just tested all three ubuntu releases.

misfir3 commented 5 years ago

Also unable to use trackpad after login. This is on a system76 laptop running Pop!_OS 18.04 LTS. After reboot, trackpad works briefly at login screen (prior to login) ... once logged in, no joy.

zircon34 commented 5 years ago

Perhaps this might help someone, tried linux mint 19.1 (based on Ubuntu 18.04 LTS), had the same issue.

I fixed it by upgrading to kernel 5.0.0-20 (software update tool) and following command in the terminal: sudo nano /etc/default/grub and modified the grub command GRUB_CMDLINE_LINUX_DEFAULT="quiet splash psmouse.synaptics_intertouch=0" then update grub and reboot sudo update-grub

Note that this kernel is similar to the one used in Ubuntu 19.04, therefore I suggest trying Pop_OS 19.04 instead of the LTS release. I hope this helps someone, good luck!

AlbertUlysses commented 5 years ago

I have a Galago Pro with the latest Pop_OS (not LTS) and this is an issue for me only when I close the laptop. I found that manually selecting sleep mode before closing the laptop will prevent this from happening. It's a weird habit that you have to get used to, but it's a practical "hack" for anyone who is new to linux (like myself) and feels lost in this thread!

bradleeedmondson commented 5 years ago

I'm seeing this as well on Galago Pro (2018 model -- galp3) on Ubuntu 19.04.

I lose keyboard input, intermittently/not every time, when shutting the laptop and then re-opening it. The login screen comes up, but keypresses on the built-in keyboard and movements on the trackpad are not detected. External USB keyboard input still works, and if I log in with that, it wakes the trackpad and internal keyboard. Alternately, if I use fn + F12 twice, to put the computer back to sleep and then wake it up again, the internal keyboard and trackpad wake and work correctly.

uname -a:

Linux HOSTNAME 5.0.0-25-generic #26-Ubuntu SMP Thu Aug 1 12:04:58 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

lsb_release -a:

No LSB modules are available.
Distributor ID: Ubuntu
Description:    Ubuntu 19.04
Release:    19.04
Codename:   disco

sudo system76-driver-cli:

INFO    product_version: 'galp3-c'

EDIT: sanitized output from dmidecode:

# dmidecode 3.2
Getting SMBIOS data from sysfs.
SMBIOS 3.0.1 present.
Table at 0x5E320000.

Handle 0x0000, DMI type 0, 24 bytes
BIOS Information
    Vendor: INSYDE Corp.
    Version: 1.07.03
    Release Date: 12/05/2018
    Address: 0xE0000
    Runtime Size: 128 kB
    ROM Size: 10240 kB
    Characteristics:
        PCI is supported
        BIOS is upgradeable
        BIOS shadowing is allowed
        Boot from CD is supported
        Selectable boot is supported
        EDD is supported
        8042 keyboard services are supported (int 9h)
        CGA/mono video services are supported (int 10h)
        ACPI is supported
        USB legacy is supported
        BIOS boot specification is supported
        Targeted content distribution is supported
        UEFI is supported
    BIOS Revision: 7.3
    Firmware Revision: 7.2

Handle 0x0001, DMI type 1, 27 bytes
System Information
    Manufacturer: System76
    Product Name: Galago Pro
    Version: galp3-c
    Serial Number: Not Applicable                  
    UUID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
    Wake-up Type: Power Switch
    SKU Number: Not Applicable                  
    Family: Not Applicable                  

Handle 0x0002, DMI type 2, 15 bytes
Base Board Information
    Manufacturer: System76
    Product Name: Galago Pro
    Version: galp3-c
    Serial Number: Not Applicable                  
    Asset Tag: Tag 12345
    Features:
        Board is a hosting board
        Board is replaceable
    Location In Chassis: Not Applicable
    Chassis Handle: 0x0003
    Type: Motherboard
    Contained Object Handles: 0

Handle 0x0003, DMI type 3, 22 bytes
Chassis Information
    Manufacturer: System76
    Type: Notebook
    Lock: Not Present
    Version: galp3-c
    Serial Number: None                            
    Asset Tag: No Asset Tag
    Boot-up State: Safe
    Power Supply State: Safe
    Thermal State: Safe
    Security Status: None
    OEM Information: 0x00000000
    Height: Unspecified
    Number Of Power Cords: 1
    Contained Elements: 0
    SKU Number: Default string

Handle 0x0004, DMI type 4, 48 bytes
Processor Information
    Socket Designation: U3E1
    Type: Central Processor
    Family: Core i7
    Manufacturer: Intel(R) Corporation
    ID: XX XX XX XX XX XX XX XX
    Signature: Type 0, Family 6, Model 142, Stepping 11
    Flags:
        FPU (Floating-point unit on-chip)
        VME (Virtual mode extension)
        DE (Debugging extension)
        PSE (Page size extension)
        TSC (Time stamp counter)
        MSR (Model specific registers)
        PAE (Physical address extension)
        MCE (Machine check exception)
        CX8 (CMPXCHG8 instruction supported)
        APIC (On-chip APIC hardware supported)
        SEP (Fast system call)
        MTRR (Memory type range registers)
        PGE (Page global enable)
        MCA (Machine check architecture)
        CMOV (Conditional move instruction supported)
        PAT (Page attribute table)
        PSE-36 (36-bit page size extension)
        CLFSH (CLFLUSH instruction supported)
        DS (Debug store)
        ACPI (ACPI supported)
        MMX (MMX technology supported)
        FXSR (FXSAVE and FXSTOR instructions supported)
        SSE (Streaming SIMD extensions)
        SSE2 (Streaming SIMD extensions 2)
        SS (Self-snoop)
        HTT (Multi-threading)
        TM (Thermal monitor supported)
        PBE (Pending break enabled)
    Version: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz
    Voltage: 0.7 V
    External Clock: 100 MHz
    Max Speed: 8300 MHz
    Current Speed: 1683 MHz
    Status: Populated, Enabled
    Upgrade: Socket BGA1528
    L1 Cache Handle: 0x0005
    L2 Cache Handle: 0x0006
    L3 Cache Handle: 0x0007
    Serial Number: To Be Filled By O.E.M.
    Asset Tag: To Be Filled By O.E.M.
    Part Number: To Be Filled By O.E.M.
    Core Count: 4
    Core Enabled: 4
    Thread Count: 8
    Characteristics:
        64-bit capable
        Multi-Core
        Hardware Thread
        Execute Protection
        Enhanced Virtualization
        Power/Performance Control

Handle 0x0005, DMI type 7, 27 bytes
Cache Information
    Socket Designation: L1 Cache
    Configuration: Enabled, Not Socketed, Level 1
    Operational Mode: Write Back
    Location: Internal
    Installed Size: 0 kB
    Maximum Size: 0 kB
    Supported SRAM Types:
        Synchronous
    Installed SRAM Type: Synchronous
    Speed: Unknown
    Error Correction Type: Parity
    System Type: Unified
    Associativity: 8-way Set-associative

Handle 0x0006, DMI type 7, 27 bytes
Cache Information
    Socket Designation: L2 Cache
    Configuration: Enabled, Not Socketed, Level 2
    Operational Mode: Write Back
    Location: Internal
    Installed Size: 0 kB
    Maximum Size: 0 kB
    Supported SRAM Types:
        Synchronous
    Installed SRAM Type: Synchronous
    Speed: Unknown
    Error Correction Type: Single-bit ECC
    System Type: Unified
    Associativity: 4-way Set-associative

Handle 0x0007, DMI type 7, 27 bytes
Cache Information
    Socket Designation: L3 Cache
    Configuration: Enabled, Not Socketed, Level 3
    Operational Mode: Write Back
    Location: Internal
    Installed Size: 0 kB
    Maximum Size: 0 kB
    Supported SRAM Types:
        Synchronous
    Installed SRAM Type: Synchronous
    Speed: Unknown
    Error Correction Type: Multi-bit ECC
    System Type: Unified
    Associativity: 16-way Set-associative

Handle 0x0008, DMI type 8, 9 bytes
Port Connector Information
    Internal Reference Designator: J_HDMI1
    Internal Connector Type: None
    External Reference Designator: HDMI
    External Connector Type: Other
    Port Type: Video Port

Handle 0x0009, DMI type 8, 9 bytes
Port Connector Information
    Internal Reference Designator: J_MDP1
    Internal Connector Type: None
    External Reference Designator: MDP
    External Connector Type: Other
    Port Type: Video Port

Handle 0x000A, DMI type 8, 9 bytes
Port Connector Information
    Internal Reference Designator: AJ_MIC1
    Internal Connector Type: None
    External Reference Designator: MIC
    External Connector Type: Other
    Port Type: Audio Port

Handle 0x000B, DMI type 8, 9 bytes
Port Connector Information
    Internal Reference Designator: AJ_HP1
    Internal Connector Type: None
    External Reference Designator: HP
    External Connector Type: Other
    Port Type: Audio Port

Handle 0x000C, DMI type 8, 9 bytes
Port Connector Information
    Internal Reference Designator: J_CARD-REV1
    Internal Connector Type: None
    External Reference Designator: Card Reader
    External Connector Type: Other
    Port Type: Other

Handle 0x000D, DMI type 8, 9 bytes
Port Connector Information
    Internal Reference Designator: J_RJ1
    Internal Connector Type: None
    External Reference Designator: Giga Lan
    External Connector Type: RJ-45
    Port Type: Network Port

Handle 0x000E, DMI type 8, 9 bytes
Port Connector Information
    Internal Reference Designator: J_TYPEC1
    Internal Connector Type: None
    External Reference Designator: USB Type C
    External Connector Type: Access Bus (USB)
    Port Type: USB

Handle 0x000F, DMI type 8, 9 bytes
Port Connector Information
    Internal Reference Designator: J_USB3_1
    Internal Connector Type: None
    External Reference Designator: USB 3
    External Connector Type: Access Bus (USB)
    Port Type: USB

Handle 0x0010, DMI type 8, 9 bytes
Port Connector Information
    Internal Reference Designator: ZJ_USB3_1
    Internal Connector Type: None
    External Reference Designator: USB 3
    External Connector Type: Access Bus (USB)
    Port Type: USB

Handle 0x0011, DMI type 9, 17 bytes
System Slot Information
    Designation: J_WLAN1
    Type: x1 PCI Express x1
    Current Usage: In Use
    Length: Other
    ID: 1
    Characteristics:
        3.3 V is provided
        PME signal is supported
    Bus Address: 0000:00:14.3

Handle 0x0012, DMI type 9, 17 bytes
System Slot Information
    Designation: J_SSD1
    Type: x4 PCI Express x4
    Current Usage: In Use
    Length: Other
    ID: 2
    Characteristics:
        3.3 V is provided
        PME signal is supported
    Bus Address: 0000:00:1d.4

Handle 0x0013, DMI type 10, 8 bytes
On Board Device 1 Information
    Type: Sound
    Status: Enabled
    Description: HD-Audio
On Board Device 2 Information
    Type: Ethernet
    Status: Enabled
    Description: Giga Lan

Handle 0x0014, DMI type 11, 5 bytes
OEM Strings
    String 1: 1558
    String 2: OEM String
    String 3: Default string
    String 4: Default string
    String 5: BIOS:1.07.03

Handle 0x0015, DMI type 12, 5 bytes
System Configuration Options
    Option 1: ConfigOptions1
    Option 2: ConfigOptions2
    Option 3: ConfigOptions3

Handle 0x0016, DMI type 13, 22 bytes
BIOS Language Information
    Language Description Format: Long
    Installable Languages: 8
        en|US|iso8859-1,0
        fr|FR|iso8859-1,0
        zh|TW|unicode,0
        ja|JP|unicode,0
        it|IT|iso8859-1,0
        es|ES|iso8859-1,0
        de|DE|iso8859-1,0
        pt|PT|iso8859-1,0
    Currently Installed Language: en|US|iso8859-1,0

Handle 0x0017, DMI type 14, 8 bytes
Group Associations
    Name: Intel(R) Silicon View Technology
    Items: 1
        0x002C (OEM-specific)

Handle 0x0018, DMI type 14, 8 bytes
Group Associations
    Name: $MEI
    Items: 1
        0x0026 (OEM-specific)

Handle 0x0019, DMI type 14, 8 bytes
Group Associations
    Name: $MEI
    Items: 1
        0x0025 (OEM-specific)

Handle 0x001A, DMI type 15, 29 bytes
System Event Log
    Area Length: 0 bytes
    Header Start Offset: 0x0000
    Header Length: 8192 bytes
    Data Start Offset: 0x2000
    Access Method: General-purpose non-volatile data functions
    Access Address: 0x0000
    Status: Valid, Not Full
    Change Token: 0x12345678
    Header Format: OEM-specific
    Supported Log Type Descriptors: 3
    Descriptor 1: POST memory resize
    Data Format 1: None
    Descriptor 2: POST error
    Data Format 2: POST results bitmap
    Descriptor 3: Log area reset/cleared
    Data Format 3: None

Handle 0x001B, DMI type 16, 23 bytes
Physical Memory Array
    Location: System Board Or Motherboard
    Use: System Memory
    Error Correction Type: None
    Maximum Capacity: 32 GB
    Error Information Handle: No Error
    Number Of Devices: 2

Handle 0x001C, DMI type 17, 40 bytes
Memory Device
    Array Handle: 0x001B
    Error Information Handle: No Error
    Total Width: 64 bits
    Data Width: 64 bits
    Size: 16384 MB
    Form Factor: SODIMM
    Set: None
    Locator: ChannelA-DIMM0
    Bank Locator: BANK 0
    Type: DDR4
    Type Detail: Synchronous
    Speed: 2400 MT/s
    Manufacturer: 029E
    Serial Number: XXXXXXXX
    Asset Tag: XXXXXXXXXX
    Part Number: XXXXXXXXXXXXXXXXXXX 
    Rank: 2
    Configured Memory Speed: 2400 MT/s
    Minimum Voltage: 1.5 V
    Maximum Voltage: 1.5 V
    Configured Voltage: 1.2 V

Handle 0x001D, DMI type 17, 40 bytes
Memory Device
    Array Handle: 0x001B
    Error Information Handle: No Error
    Total Width: 64 bits
    Data Width: 64 bits
    Size: 16384 MB
    Form Factor: SODIMM
    Set: None
    Locator: ChannelB-DIMM0
    Bank Locator: BANK 2
    Type: DDR4
    Type Detail: Synchronous
    Speed: 2400 MT/s
    Manufacturer: 029E
    Serial Number: XXXXXXXX
    Asset Tag: XXXXXXXXXX
    Part Number: XXXXXXXXXXXXXXXXXXX 
    Rank: 2
    Configured Memory Speed: 2400 MT/s
    Minimum Voltage: 1.5 V
    Maximum Voltage: 1.5 V
    Configured Voltage: 1.2 V

Handle 0x001E, DMI type 19, 31 bytes
Memory Array Mapped Address
    Starting Address: 0x00000000000
    Ending Address: 0x007FFFFFFFF
    Range Size: 32 GB
    Physical Array Handle: 0x001B
    Partition Width: 2

Handle 0x001F, DMI type 20, 35 bytes
Memory Device Mapped Address
    Starting Address: 0x00000000000
    Ending Address: 0x003FFFFFFFF
    Range Size: 16 GB
    Physical Device Handle: 0x001C
    Memory Array Mapped Address Handle: 0x001E
    Partition Row Position: Unknown
    Interleave Position: 1
    Interleaved Data Depth: 1

Handle 0x0020, DMI type 20, 35 bytes
Memory Device Mapped Address
    Starting Address: 0x00000000000
    Ending Address: 0x003FFFFFFFF
    Range Size: 16 GB
    Physical Device Handle: 0x001D
    Memory Array Mapped Address Handle: 0x001E
    Partition Row Position: Unknown
    Interleave Position: 2
    Interleaved Data Depth: 1

Handle 0x0021, DMI type 32, 11 bytes
System Boot Information
    Status: No errors detected

Handle 0x0022, DMI type 128, 8 bytes
OEM-specific Type
    Header and Data:
        XX XX XX XX XX XX XX XX
    Strings:
        Oem Type 128 Test 1
        Oem Type 128 Test 2

Handle 0x0023, DMI type 129, 8 bytes
OEM-specific Type
    Header and Data:
        XX XX XX XX XX XX XX XX
    Strings:
        Insyde_ASF_001
        Insyde_ASF_002

Handle 0x0024, DMI type 136, 6 bytes
OEM-specific Type
    Header and Data:
        XX XX XX XX XX XX

Handle 0x0025, DMI type 219, 106 bytes
OEM-specific Type
    Header and Data:
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX
    Strings:
        MEI1
        MEI2
        MEI3
        MEI4

Handle 0x0026, DMI type 221, 26 bytes
OEM-specific Type
    Header and Data:
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX
    Strings:
        Reference Code - CPU
        uCode Version
        TXT ACM version

Handle 0x0027, DMI type 221, 26 bytes
OEM-specific Type
    Header and Data:
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX
    Strings:
        Reference Code - ME
        MEBx version
        ME Firmware Version
        Consumer SKU

Handle 0x0028, DMI type 221, 89 bytes
OEM-specific Type
    Header and Data:
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX
    Strings:
        Reference Code - CNL PCH
        PCH-CRID Status
        Disabled
        PCH-CRID Original Value
        PCH-CRID New Value
        OPROM - RST - RAID
        CNL PCH H A0 Hsio Version
        CNL PCH H Ax Hsio Version
        CNL PCH H Bx Hsio Version
        CNL PCH LP Ax Hsio Version
        CNL PCH LP B0 Hsio Version
        CNL PCH LP Bx Hsio Version
        CNL PCH LP Dx Hsio Version

Handle 0x0029, DMI type 221, 54 bytes
OEM-specific Type
    Header and Data:
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX
    Strings:
        Reference Code - SA - System Agent
        Reference Code - MRC
        SA - PCIe Version
        SA-CRID Status
        Disabled
        SA-CRID Original Value
        SA-CRID New Value
        OPROM - VBIOS

Handle 0x002A, DMI type 221, 12 bytes
OEM-specific Type
    Header and Data:
        XX XX XX XX XX XX XX XX XX XX XX XX
    Strings:
        FSP Binary Version

Handle 0x002B, DMI type 221, 89 bytes
OEM-specific Type
    Header and Data:
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
        XX XX XX XX XX XX XX XX XX
    Strings:
        Lan Phy Version
        Sensor Firmware Version
        Debug Mode Status
        Disabled
        Performance Mode Status
        Disabled
        Debug Use USB(Disabled:Serial)
        Disabled
        ICC Overclocking Version
        UNDI Version
        EC FW Version
        GOP Version
        Royal Park Version
        BP1.4.3.0_RP03
        Platform Version
        Client Silicon Version

Handle 0x002C, DMI type 222, 14 bytes
OEM-specific Type
    Header and Data:
        XX XX XX XX XX XX XX XX XX XX XX XX XX XX
    Strings:
        Memory Init Complete
        End of DXE Phase
        BIOS Boot Complete

Handle 0xFEFF, DMI type 127, 4 bytes
End Of Table
drdanholmes commented 5 years ago

For me this happens on a new darter pro if I open the laptop and touch the keyboard during resume. I can make this happen pretty reliably this way... both with the first darter pro I had and the one that S76 sent me as a replacement.

drdanholmes commented 5 years ago

Lesson - don't touch the keyboard after opening the laptop until you see the login screen.

io-ma commented 4 years ago

I have a similar issue: I login, I open my terminal, tmux, vim. I do my stuff for a while. Out of the blue my cursor jumps and opens the display screens setting. Or the workspaces icons. If I go to Chrome or Firefox I can't type anything. If I go back to the terminal sometimes I can type certain characters. Some characters trigger other behaviors. T opens another terminal. Everytime I type t I get a new terminal. I reboot, login. I can be fine for the first 10 mins or so than it starts again. Today I was able to do my things for a few hours. Than, out of the blue it started again. Very frustrating.

deerewright commented 4 years ago

I just had the same problem on a Galago Pro Pop_OS 19.04. Some keys would work, some worked but had the wrong output. I was unable to enter my password to login, so I powered off with the power button. Once rebooted, I still had the same problem. I then rebooted into Windows to make sure it wasn't a hardware problem. It worked in Windows fine. I then rebooted into pop_os, and the keyboard now seems to be working fine. dmidecode.txt

coreyoconnor commented 4 years ago

https://github.com/pop-os/pop/issues/399#issuecomment-526478005

Same for me.

brs17 commented 4 years ago

#399 (comment)

Same for me.

Have you seen the same issue on the latest firmware for the Darter Pro?

I would definitely recommend creating a support ticket with System76 since your issue is directly related to System76 hardware.

amir734jj commented 4 years ago

I have the same issue with my Darter pro System 76 laptop. Please fix the issue, it's very annoying.

aksm commented 4 years ago

Same problem. X1 Carbon 6th Gen. on 19.04.

MggMuggins commented 4 years ago

I'm pretty sure that I'm experiencing this issue on my galp3 (brand new) running Manjaro with all the latest. Just tried the suspend with fn+f12 twice and that did the trick.

It's interesting because the backlight controls and suspend are being passed through and seem to work fine, it's as though everything else just isn't getting to the OS.