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postmanlabs / postman-app-support

Postman is an API platform for building and using APIs. Postman simplifies each step of the API lifecycle and streamlines collaboration so you can create better APIs—faster.
https://www.postman.com
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Installation has failed - Windows 10 i7 #11531

Open heathbo1 opened 1 year ago

heathbo1 commented 1 year ago

Is there an existing issue for this?

Describe the Issue

I have a Windows 10 pc with an i7-1185G7 processor. Every-time I run Postman-win64-Setup.exe, I get the below error. Clicking the "Open Setup Log" button does nothing.

Annotation 2022-12-08 103257

Steps To Reproduce

  1. Download installer from https://www.postman.com/downloads/
  2. On a Windows 10 PC
  3. Double click the downloaded Postman-win64-Setup.exe

Screenshots or Videos

No response

Operating System

Windows 10 Enterprise x64

Postman Version

10.5.2.0

Postman Platform

Postman App

User Account Type

Signed In User

Additional Context?

No response

jviotti commented 1 year ago

Hey there! Can you share the setup logs that the dialog mentions with us?

heathbo1 commented 1 year ago

When I press the Open Setup Log button, the app closes and nothing else happens. I already tried running it as administrator.

jviotti commented 1 year ago

@heathbo1 You should be able to find *.log files about the installation process in these paths:

Can you upload them here? They wouldn't have any sensitive information in them, but general logs about the Squirrel framework (https://github.com/Squirrel/Squirrel.Windows), which we use to build our installers.

heathbo1 commented 1 year ago

There isn't a Postman folder in C:\Users\\AppData\Local. There is a SquirrelTemp folder, but it's empty.

Mitko88 commented 1 year ago

I have a similar issue. This is what I am getting:

2021-05-03 10:04:45> Program: Starting Squirrel Updater: --install . --checkInstall --source=default --silent --exeName=Teams.exe
2021-05-03 10:04:45> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Microsoft\Office\Teams does not exist
2021-05-03 10:04:45> Program: Starting install, writing to  ___\AppData\Local\SquirrelTemp
2021-05-03 10:04:45> Program: File does not contain contextual info: Teams.exe
2021-05-03 10:04:45> UpdateManager: using rootAppDirectory:  ___\AppData\Local\Microsoft\Teams
2021-05-03 10:04:45> Program: About to install to:  ___\AppData\Local\Microsoft\Teams
2021-05-03 10:04:45> Program: Setup.json exist, copying over
2021-05-03 10:04:45> RegistryService: RegKeyExists: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run has TeamsMachineInstaller. Data - C:\Program Files (x86)\Teams Installer\Teams.exe --checkInstall --source=default
2021-05-03 10:04:45> RegistryService: TrySetRegKey: HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\InstallSource created
2021-05-03 10:04:45> RegistryService: TrySetRegKey: HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\InstallSource set successfully as MSI
2021-05-03 10:04:45> CheckForUpdateImpl: Couldn't write out staging user ID, this user probably shouldn't get beta anything: System.IO.DirectoryNotFoundException: Could not find a part of the path ' ___\AppData\Local\Microsoft\Teams\packages\.betaId'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)
   at System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)
   at System.IO.File.WriteAllText(String path, String contents, Encoding encoding)
   at Squirrel.UpdateManager.CheckForUpdateImpl.getOrCreateStagedUserId()
2021-05-03 10:04:45> CheckForUpdateImpl: Failed to load local releases, starting from scratch: System.IO.DirectoryNotFoundException: Could not find a part of the path ' ___\AppData\Local\Microsoft\Teams\packages\RELEASES'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
   at Squirrel.Utility.LoadLocalReleases(String localReleaseFile)
   at Squirrel.UpdateManager.CheckForUpdateImpl.<CheckForUpdate>d__3.MoveNext()
2021-05-03 10:04:45> CheckForUpdateImpl: Reading RELEASES file from  ___\AppData\Local\SquirrelTemp
2021-05-03 10:04:45> CheckForUpdateImpl: First run or local directory is corrupt, starting from scratch
2021-05-03 10:04:45> ApplyReleasesImpl: No delta packages found. Applying current release package.
2021-05-03 10:04:46> ApplyReleasesImpl: getting squirrel aware apps failed with exception Could not find a part of the path ' ___\AppData\Local\Microsoft\Teams\current'.
2021-05-03 10:04:46> ApplyReleasesImpl: Writing files to app directory:  ___\AppData\Local\Microsoft\Teams\current
2021-05-03 10:04:52> ApplyReleasesImpl: Squirrel Enabled Apps: [ ___\AppData\Local\Microsoft\Teams\current\Teams.exe]
2021-05-03 10:05:04> ApplyReleasesImpl: About to RemoveOldShorcuts for Teams.exe, rootAppDir  ___\AppData\Local\Microsoft\Teams
2021-05-03 10:05:04> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Policies\Microsoft\Cloud\Office\16.0\Teams does not exist
2021-05-03 10:05:04> ApplyReleasesImpl: Registry value Software\Policies\Microsoft\Cloud\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2021-05-03 10:05:04> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Teams does not exist
2021-05-03 10:05:04> ApplyReleasesImpl: Registry value Software\Policies\Microsoft\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2021-05-03 10:05:04> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Teams does not exist
2021-05-03 10:05:04> ApplyReleasesImpl: Registry value Software\Microsoft\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2021-05-03 10:05:04> ApplyReleasesImpl: Registry flags are not set: proceed with default value NotConfigured
2021-05-03 10:05:04> ApplyReleasesImpl: Starting fixPinnedExecutables
2021-05-03 10:05:04> ApplyReleasesImpl: Examining Pin: File Explorer.lnk
2021-05-03 10:05:04> ApplyReleasesImpl: Fixing up tray icons
2021-05-03 10:05:04> ApplyReleasesImpl: Couldn't rewrite shim RegKey, most likely no apps are shimmed: System.NullReferenceException: Object reference not set to an instance of an object.
   at Squirrel.UpdateManager.ApplyReleasesImpl.<unshimOurselves>b__24_0(RegistryView view)
2021-05-03 10:05:04> ApplyReleasesImpl: Couldn't rewrite shim RegKey, most likely no apps are shimmed: System.NullReferenceException: Object reference not set to an instance of an object.
   at Squirrel.UpdateManager.ApplyReleasesImpl.<unshimOurselves>b__24_0(RegistryView view)
2021-05-03 10:05:04> MeetingAddinInstaller: System.ArgumentException: Cannot delete a subkey tree because the subkey does not exist.
   at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)
   at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey, Boolean throwOnMissingSubKey)
   at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey)
   at Squirrel.MeetingAddinInstaller.<InstallMeetingAddinAsync>d__15.MoveNext()
2021-05-03 10:05:04> MeetingAddinInstaller: StagedAppDirectory does not exist. Using Current
2021-05-03 10:05:04> MeetingAddinInstaller: There is no version.txt. Falling back to getting version from folder name
2021-05-03 10:05:04> MeetingAddinInstaller: Version: 1.0.20244.4; addinPackageDirectory: 1.0.20244.4
2021-05-03 10:05:04> MeetingAddinInstaller: .dead exists: False
2021-05-03 10:05:04> MeetingAddinInstaller: path to .dead:  ___\AppData\Local\Microsoft\TeamsMeetingAddin\1.0.20244.4\.dead
2021-05-03 10:05:04> MeetingAddinInstaller: before cleanup unused versions
2021-05-03 10:05:04> MeetingAddinInstaller: Addin directory exists. Copy was successful
2021-05-03 10:05:05> MeetingAddinInstaller: Version 1.0.20244.4 of the meeting add-in is now installed
2021-05-03 10:05:05> PresenceAddinInstaller: Installing Teams Presence addin for Outlook...
2021-05-03 10:05:05> PresenceAddinInstaller: Copying  ___\AppData\Local\Microsoft\Teams\current\resources\assets\tlb\Uc.tlb to  ___\AppData\Local\Microsoft\TeamsPresenceAddin
2021-05-03 10:05:05> PresenceAddinInstaller: Copying  ___\AppData\Local\Microsoft\Teams\current\resources\assets\tlb\Uc.win32.tlb to  ___\AppData\Local\Microsoft\TeamsPresenceAddin
2021-05-03 10:05:05> PresenceAddinInstaller: check if UC TypeLib points to current\resources\assets\tlb\Uc.tlb
2021-05-03 10:05:05> PresenceAddinInstaller: UC Typelib WIN32 is registered under HKLM and file exists. Registration not needed!
2021-05-03 10:05:05> PresenceAddinInstaller: Registering UC Typelib WIN64 under HKCU...
2021-05-03 10:05:07> PresenceAddinInstaller: UC Typelib WIN64 successfully registered to  ___\AppData\Local\Microsoft\TeamsPresenceAddin\Uc.tlb under HKCU!
2021-05-03 10:05:07> ApplyReleasesImpl: cleanDeadVersions: for original version of  and current version of 1.3.00.26064
2021-05-03 10:05:07> ApplyReleasesImpl: cleanDeadVersions: exclude current folder stage
2021-05-03 10:05:08> RegistryService: TryDeleteRegKey: HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\PreventInstallationFromMsi not found
2023-01-10 12:36:09> Program: Starting Squirrel Updater: --install . --exeName=TeamsSetup_c_w_.exe --bootstrapperMode
2023-01-10 12:36:09> RegistryService: TryDeleteRegKey: HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\AcquireSource not found
2023-01-10 12:36:09> RegistryService: RegKeyExists: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Teams\ does not exist
2023-01-10 12:36:09> Program: bootStrapperModeSettings: pdsEndpoint:https://teams.microsoft.com/desktopclient/installer/windows/
2023-01-10 12:36:09> RegistryService: TryGetRegKey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\CurrentBuildNumber exists. Data - 19045
2023-01-10 12:36:09> BootstrapperInstallManager: Teams 2 client is not supported on this OS version
2023-01-10 12:36:09> FileDownloader: Downloading url: https://teams.microsoft.com/desktopclient/installer/windows/x64
2023-01-10 12:36:10> Program: setup.json does not exist
2023-01-10 12:36:10> Program: File does not contain contextual info: TeamsSetup_c_w_.exe
2023-01-10 12:36:10> UpdateManager: using rootAppDirectory:  ___\AppData\Local\Microsoft\Teams
2023-01-10 12:36:10> Program: About to install to:  ___\AppData\Local\Microsoft\Teams
2023-01-10 12:36:10> Program: Install path  ___\AppData\Local\Microsoft\Teams already exists, burning it to the ground
2023-01-10 12:36:10> RegistryService: RegKeyExists: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Teams\ does not exist
2023-01-10 12:36:12> Program: Setup.json exist, copying over
2023-01-10 12:36:12> RegistryService: RegKeyExists: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run does not have TeamsMachineInstaller
2023-01-10 12:36:12> Program: CheckMsiAndTryAddInstallSource: Not MSI, no need to add HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\InstallSource
2023-01-10 12:36:12> CheckForUpdateImpl: Couldn't write out staging user ID, this user probably shouldn't get beta anything: System.IO.DirectoryNotFoundException: Could not find a part of the path ' ___\AppData\Local\Microsoft\Teams\packages\.betaId'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)
   at System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)
   at System.IO.File.WriteAllText(String path, String contents, Encoding encoding)
   at Squirrel.UpdateManager.CheckForUpdateImpl.getOrCreateStagedUserId()
2023-01-10 12:36:12> CheckForUpdateImpl: Failed to load local releases, starting from scratch: System.IO.DirectoryNotFoundException: Could not find a part of the path ' ___\AppData\Local\Microsoft\Teams\packages\RELEASES'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
   at Squirrel.Utility.LoadLocalReleases(String localReleaseFile)
   at Squirrel.UpdateManager.CheckForUpdateImpl.<CheckForUpdate>d__8.MoveNext()
2023-01-10 12:36:12> RegistryService: RegKeyExists: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Teams\ does not exist
2023-01-10 12:36:12> CheckForUpdateImpl: Downloading RELEASES.exe file from https://statics.teams.cdn.office.net/production-windows-x64/1.5.00.33362
2023-01-10 12:36:12> FileDownloader: Downloading file: https://statics.teams.cdn.office.net/production-windows-x64/1.5.00.33362/RELEASES.exe
2023-01-10 12:36:12> RegistryService: RegKeyExists: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Teams\ does not exist
2023-01-10 12:36:12> RegistryService: RegKeyExists: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Teams\ does not exist
2023-01-10 12:36:12> CheckForUpdateImpl: Manifest Raw Length: 130 Length: 127 Content: 211FD8747240CE622DF7E33583BC9522954609A020FEC4BEF1C58601E7C1F5B3
2023-01-10 12:36:12> CheckForUpdateImpl: First run or local directory is corrupt, starting from scratch
2023-01-10 12:36:13> FileDownloader: Downloading file: https://statics.teams.cdn.office.net/production-windows-x64/1.5.00.33362/Teams-1.5.00.33362-full.nupkg
2023-01-10 12:36:48> RegistryService: RegKeyExists: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Teams\ does not exist
2023-01-10 12:36:52> RegistryService: RegKeyExists: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Teams\ does not exist
2023-01-10 12:36:52> ApplyReleasesImpl: No delta packages found. Applying current release package.
2023-01-10 12:36:52> ApplyReleasesImpl: getting squirrel aware apps failed with exception Could not find a part of the path ' ___\AppData\Local\Microsoft\Teams\current'.
2023-01-10 12:36:52> ApplyReleasesImpl: Writing files to app directory:  ___\AppData\Local\Microsoft\Teams\current
2023-01-10 12:37:06> RegistryService: RegKeyExists: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Teams\ does not exist
2023-01-10 12:37:07> ApplyReleasesImpl: Squirrel Enabled Apps: []
2023-01-10 12:37:07> ApplyReleasesImpl: No apps are marked as Squirrel-aware! Going to run them all
2023-01-10 12:37:07> ApplyReleasesImpl: About to create shortcuts for Teams.exe, rootAppDir  ___\AppData\Local\Microsoft\Teams
2023-01-10 12:37:08> ApplyReleasesImpl: In linkTargetForVersionInfo
2023-01-10 12:37:08> ApplyReleasesImpl: Creating shortcut for Teams.exe =>  ___\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Teams.lnk
2023-01-10 12:37:08> RegistryService: TryGetRegKey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\CurrentBuildNumber exists. Data - 19045
2023-01-10 12:37:08> ApplyReleasesImpl: About to save shortcut:  ___\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Teams.lnk (target  ___\AppData\Local\Microsoft\Teams\Update.exe, workingDir  ___\AppData\Local\Microsoft\Teams, args --processStart "Teams.exe", toastActivatorCSLID d1b22d3d-8585-53a6-acb3-0e803c7e8d2a)
2023-01-10 12:37:08> ApplyReleasesImpl: Examining Pin: Acrobat Reader DC.lnk
2023-01-10 12:37:08> ApplyReleasesImpl: Examining Pin: File Explorer.lnk
2023-01-10 12:37:08> ApplyReleasesImpl: Examining Pin: Firefox.lnk
2023-01-10 12:37:08> ApplyReleasesImpl: Examining Pin: Unity.lnk
2023-01-10 12:37:08> ApplyReleasesImpl: About to RemoveOldShorcuts for Teams.exe, rootAppDir  ___\AppData\Local\Microsoft\Teams
2023-01-10 12:37:08> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Policies\Microsoft\Cloud\Office\16.0\Teams does not exist
2023-01-10 12:37:08> ApplyReleasesImpl: Registry value Software\Policies\Microsoft\Cloud\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2023-01-10 12:37:08> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Teams does not exist
2023-01-10 12:37:08> ApplyReleasesImpl: Registry value Software\Policies\Microsoft\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2023-01-10 12:37:08> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Teams does not exist
2023-01-10 12:37:08> ApplyReleasesImpl: Registry value Software\Microsoft\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2023-01-10 12:37:08> ApplyReleasesIImpl: Squirrel Enabled Apps: []
2023-01-10 12:36:44> ApplyReleasesImpl: No apps are marked as Squirrel-aware! Going to run them all
2023-01-10 12:36:44> ApplyReleasesImpl: About to create shortcuts for Postman.exe, rootAppDir  ___\AppData\Local\Microsoft\Postman
2023-01-10 12:36:44> ApplyReleasesImpl: In linkTargetForVersionInfo
2023-01-10 12:36:44> ApplyReleasesImpl: Creating shortcut for Postman.exe =>  ___\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Postman.lnk
2023-01-10 12:36:44> RegistryService: TryGetRegKey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\CurrentBuildNumber exists. Data - 19045
2023-01-10 12:36:44> ApplyReleasesImpl: About to save shortcut:  ___\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Postman.lnk (target  ___\AppData\Local\Microsoft\Postman\Update.exe, workingDir  ___\AppData\Local\Microsoft\Postman, args --processStart "Postman.exe", toastActivatorCSLID d56d0ae8-2c2a-5b45-bd3b-9973bc69da9e)
2023-01-10 12:36:44> ApplyReleasesImpl: Examining Pin: Acrobat Reader DC.lnk
2023-01-10 12:36:44> ApplyReleasesImpl: Examining Pin: File Explorer.lnk
2023-01-10 12:36:44> ApplyReleasesImpl: Examining Pin: Firefox.lnk
2023-01-10 12:36:44> ApplyReleasesImpl: Examining Pin: Unity.lnk
2023-01-10 12:36:44> ApplyReleasesImpl: About to create shortcuts for Postman_ExecutionStub.exe, rootAppDir  ___\AppData\Local\Microsoft\Postman
2023-01-10 12:36:44> ApplyReleasesImpl: In linkTargetForVersionInfo
2023-01-10 12:36:44> ApplyReleasesImpl: Creating shortcut for Postman_ExecutionStub.exe =>  ___\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Postman.lnk
2023-01-10 12:36:44> ApplyReleasesImpl: Trying to remove lnk file at: <scrubbed>\Microsoft\Windows\Start Menu\Programs\Postman.lnk
2023-01-10 12:36:44> ApplyReleasesImpl: About to save shortcut:  ___\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Postman.lnk (target  ___\AppData\Local\Microsoft\Postman\Update.exe, workingDir  ___\AppData\Local\Microsoft\Postman, args --processStart "Postman_ExecutionStub.exe", toastActivatorCSLID 4b9329d1-d122-5592-ac9d-e14de9c7f8db)
2023-01-10 12:36:44> ApplyReleasesImpl: Examining Pin: Acrobat Reader DC.lnk
2023-01-10 12:36:44> ApplyReleasesImpl: Examining Pin: File Explorer.lnk
2023-01-10 12:36:44> ApplyReleasesImpl: Examining Pin: Firefox.lnk
2023-01-10 12:36:44> ApplyReleasesImpl: Examining Pin: Unity.lnk
2023-01-10 12:36:44> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Policies\Microsoft\Cloud\Office\16.0\Teams does not exist
2023-01-10 12:36:44> ApplyReleasesImpl: Registry value Software\Policies\Microsoft\Cloud\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2023-01-10 12:36:44> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Teams does not exist
2023-01-10 12:36:44> ApplyReleasesImpl: Registry value Software\Policies\Microsoft\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2023-01-10 12:36:44> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Teams does not exist
2023-01-10 12:36:44> ApplyReleasesImpl: Registry value Software\Microsoft\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2023-01-10 12:36:44> ApplyReleasesImpl: Registry flags are not set: proceed with default value NotConfigured
2023-01-10 12:37:01> ApplyReleasesImpl: Starting fixPinnedExecutables
2023-01-10 12:37:01> ApplyReleasesImpl: Examining Pin: Acrobat Reader DC.lnk
2023-01-10 12:37:01> ApplyReleasesImpl: Examining Pin: File Explorer.lnk
2023-01-10 12:37:01> ApplyReleasesImpl: Examining Pin: Firefox.lnk
2023-01-10 12:37:01> ApplyReleasesImpl: Examining Pin: Unity.lnk
2023-01-10 12:37:01> ApplyReleasesImpl: Fixing up tray icons
2023-01-10 12:37:01> MeetingAddinInstaller: System.ArgumentException: Cannot delete a subkey tree because the subkey does not exist.
   at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)
   at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey, Boolean throwOnMissingSubKey)
   at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey)
   at Squirrel.MeetingAddinInstaller.<InstallMeetingAddinAsync>d__15.MoveNext()
2023-01-10 12:37:01> MeetingAddinInstaller: StagedAppDirectory does not exist. Using Current
2023-01-10 12:37:01> MeetingAddinInstaller: There is no version.txt. Falling back to getting version from folder name
2023-01-10 12:37:01> MeetingAddinInstaller: Failed to install the Teams meeting add-in: System.IO.DirectoryNotFoundException: Could not find a part of the path ' ___\AppData\Local\Microsoft\Postman\current\resources\meeting-addin'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileSystemEnumerableIterator`1.CommonInit()
   at System.IO.FileSystemEnumerableIterator`1..ctor(String path, String originalUserPath, String searchPattern, SearchOption searchOption, SearchResultHandler`1 resultHandler, Boolean checkHost)
   at System.IO.DirectoryInfo.InternalGetDirectories(String searchPattern, SearchOption searchOption)
   at System.IO.DirectoryInfo.GetDirectories()
   at Squirrel.MeetingAddinInstaller.<InstallMeetingAddinAsync>d__15.MoveNext()
2023-01-10 12:37:01> ApplyReleasesImpl: Failed to install the Teams meeting add-in: System.IO.DirectoryNotFoundException: Could not find a part of the path ' ___\AppData\Local\Microsoft\Postman\current\resources\meeting-addin'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileSystemEnumerableIterator`1.CommonInit()
   at System.IO.FileSystemEnumerableIterator`1..ctor(String path, String originalUserPath, String searchPattern, SearchOption searchOption, SearchResultHandler`1 resultHandler, Boolean checkHost)
   at System.IO.DirectoryInfo.InternalGetDirectories(String searchPattern, SearchOption searchOption)
   at System.IO.DirectoryInfo.GetDirectories()
   at Squirrel.MeetingAddinInstaller.<InstallMeetingAddinAsync>d__15.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
   at Squirrel.UpdateManager.ApplyReleasesImpl.<ApplyReleases>d__16.MoveNext()
2023-01-10 12:37:01> MeetingAddinInstaller: Uninstalling Teams meeting addin for Outlook
2023-01-10 12:37:01> MeetingAddinInstaller: System.ArgumentException: Cannot delete a subkey tree because the subkey does not exist.
   at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)
   at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey, Boolean throwOnMissingSubKey)
   at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey)
   at Squirrel.MeetingAddinInstaller.UninstallOutlookMeetingAddin()
2023-01-10 12:37:01> MeetingAddinInstaller: System.ArgumentException: Cannot delete a subkey tree because the subkey does not exist.
   at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)
   at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey, Boolean throwOnMissingSubKey)
   at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey)
   at Squirrel.MeetingAddinInstaller.UninstallOutlookMeetingAddin()
2023-01-10 12:37:01> MeetingAddinInstaller: Failed to unregister addin as always enabled: System.ArgumentException: No value exists with that name.
   at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)
   at Microsoft.Win32.RegistryKey.DeleteValue(String name)
   at Squirrel.MeetingAddinInstaller.UnregisterAddinFromAlwaysEnabledList(String officeVersion)
   at Squirrel.MeetingAddinInstaller.UninstallOutlookMeetingAddin()
2023-01-10 12:37:01> MeetingAddinInstaller: Failure hit when uninstalling meeting addin: System.IO.DirectoryNotFoundException: Add-in root directory not found within package
   at Squirrel.MeetingAddinInstaller.UninstallOutlookMeetingAddin()
2023-01-10 12:37:01> PresenceAddinInstaller: Installing Teams Presence addin for Outlook...
2023-01-10 12:37:01> PresenceAddinInstaller: check if UC TypeLib points to current\resources\assets\tlb\Uc.tlb
2023-01-10 12:37:01> PresenceAddinInstaller: UC Typelib WIN32 is registered under HKLM and file exists. Registration not needed!
2023-01-10 12:37:01> PresenceAddinInstaller: Registering UC Typelib WIN64 under HKCU...
2023-01-10 12:37:05> PresenceAddinInstaller: UC Typelib WIN64 successfully registered to  ___\AppData\Local\Microsoft\TeamsPresenceAddin\Uc.tlb under HKCU!
2023-01-10 12:37:05> PresenceAddinInstaller: IM Provider registry key already exists!
2023-01-10 12:37:05> ApplyReleasesImpl: cleanDeadVersions: for original version of  and current version of 10.6.0
2023-01-10 12:37:05> ApplyReleasesImpl: cleanDeadVersions: exclude current folder current
2023-01-10 12:37:06> RegistryService: TryDeleteRegKey: HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\PreventInstallationFromMsi found and removed
jviotti commented 1 year ago

It is strange that many of your logs have lines that mention Microsoft Teams in relation to Postman, like:

2023-01-10 12:37:01> ApplyReleasesImpl: Failed to install the Teams meeting add-in: System.IO.DirectoryNotFoundException: Could not find a part of the path ' ___\AppData\Local\Microsoft\Postman\current\resources\meeting-addin'.

I know that Microsoft Teams also uses the same installer framework from their product, but I don't understand why it tries to install the Teams add-on into Postman, potentially causing issues there.

Just to try, what would happen if you:

Does that fix the issue?