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probonopd / ptouch-770

Brother P-touch P700 label printer for Linux
GNU General Public License v2.0
38 stars 5 forks source link

printer not found #7

Closed Simone-cogno closed 5 years ago

Simone-cogno commented 5 years ago

I've tried to run sudo ptouch-770-write tux-128px-bw.pbm but I get Brother PT-H500/P700/E500 printer not found. I'm using the printer p-touch p700. Do I need to install something? Thanks you in advance!

probonopd commented 5 years ago

Are you sure you have switched the printer on? Is is recognized in lsusb?

Simone-cogno commented 5 years ago

yes it's on and I can see it in the lsusb. I will post the result of lsusb later but it regognise as brother Industries, Ltd.... any idea? Do I need to install special drivers maybe?

EDIT: Here the result of lsusb: pi@raspberrypi:~/Desktop/python $ lsusb

Bus 001 Device 007: ID 04f9:2064 Brother Industries, Ltd 
Bus 001 Device 005: ID 046d:c52f Logitech, Inc. Unifying Receiver
Bus 001 Device 006: ID 05ac:0250 Apple, Inc. Aluminium Keyboard (ISO)
Bus 001 Device 004: ID 05ac:1006 Apple, Inc. Hub in Aluminum Keyboard
Bus 001 Device 008: ID 054c:0439 Sony Corp. 
Bus 001 Device 003: ID 0424:ec00 Standard Microsystems Corp. SMSC9512/9514 Fast Ethernet Adapter
Bus 001 Device 002: ID 0424:9514 Standard Microsystems Corp. SMC9514 Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
probonopd commented 5 years ago

This is strange. I did not have to install anything special.

Simone-cogno commented 5 years ago

any other idea? Or maybe a way to debug or verbose more? I'm a bit stuck because there is no other error message other than "Brother PT-H500/P700/E500 printer not found"

probonopd commented 5 years ago

Your USB device ID, 2064, is not one of the supported IDs in this software:

https://github.com/probonopd/ptouch-770/blob/6e2e89883b8719158460c3557ab51c83de851802/ptouch-770-write.c#L537-L540

What exact printer model do you have? Please state all information from the printer's label. Thanks.

We can try adding 2064 and treat it like 2061, and see what happens. I wonder what the difference is. Other country/power supply, maybe?

Simone-cogno commented 5 years ago

I've tried to change the USB device ID ptouch-770-write.c from 2061 to 2064 but nothing changed.

The printer is Brother model: PT-P700 Power supply: Adapter CA (AD-E001)

Should be supported right?

probonopd commented 5 years ago

Then I don't know... don't have that printer with that USB ID. Don't know how different those printers are.

Simone-cogno commented 5 years ago

After I've changed the .c file I've re-run make. Is this enough for re-build the program right?

probonopd commented 5 years ago

Try

make
strip ptouch-770-write
sudo cp ptouch-770-write ptouch-770-gui /usr/local/bin/
sudo ptouch-770-write

to be sure you are running the new one.

jdpiguet commented 5 years ago

The problem is that the id "2064" indicates that the P700 presents himself as an USB disk. You need to press the left button "PLite" until it switches off. After that, the P700 will present himself as a printer, with ID "2061".

probonopd commented 5 years ago

Thanks for this hint @jdpiguet