Account recovery request

pypi / support

Issue tracker for support requests related to using https://pypi.org

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Account recovery request #3970

Open jpic opened 5 months ago

jpic commented 5 months ago

PyPI Username

jpic

Reason for request

Lost 2FA app (hadn't enabled cloud backup and changed device)
Lost 2FA recovery code (were on old factory-reset'd device) Sorry

Code of Conduct

[X] I agree to follow the PSF Code of Conduct

Acknowledgement

[X] I understand that it may take a significant amount of time to process my account recovery request.

Thespi-Brain commented 2 months ago

Hi @jpic,

We need to do some more research regarding your account before initiating an account recovery process. Thanks for your patience, we will get back to you shortly.

Thespi-Brain commented 2 months ago

Hi @jpic,

I have initiated an account recovery process and an email is being sent to the primary email address associated with your account. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!