Cactbot white screen in OverlayPlugin.dll

[younglink098]

As you can see it only shows a white screen. Also at the bottom, it keeps trying to restart. It also not showing anything in FFXIV(Alerts, timeline, etc) as it doesn't load.

[JLGarber]

There are a few pieces of information we could use on this one. First, can you open your Plugin Listing tab and give us a screenshot of the load order? Then, can you check through the installed plugins in that listing and give us a version number for each? And finally, what sorts of error messages are you getting in your Notifications tab? Are they all just generic warnings that Cactbot has crashed?

(I'm guessing that this is probably a "back up your settings and do a full reinstall" situation, but it's worth trying some other stuff before deploying that one.)

[younglink098]

OriginalFilename: FFXIV_ACT_Plugin.dll FileVersion: 2.0.6.4 ProductVersion: 2.0.6.4

OriginalFilename: OverlayPlugin.dll FileVersion: 0.15.1.0 ProductVersion: 0.15.1.0

OriginalFilename: CactbotOverlay.dll FileVersion: 0.19.5.0 ProductVersion: 0.19.5.0

As for the notification, I had a FFXIV_ACT_Plugin.dll in my ACT folder. I deleted it and the notification is gone. The problem is still there though.

How do I backup my settings?

[JLGarber]

Excellent, so you're on the latest versions of the different pieces. That's good.

Your settings (I believe? And maybe others can better inform you here) live at C:\Users\USERNAME\AppData\Roaming\Advanced Combat Tracker\Config by default. You can just create a copy of that folder to save whatever settings you need to before you make any drastic changes.

Maybe a foolish question, but do you have the latest version of Chrome installed? A moderately-recent-ish version is necessary for any overlays to function.

[younglink098]

Yes, I have the latest version installed.

[younglink098]

I just reinstalled ACT and now it's working. Thank you for helping!