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Your Move Scotland are missing the cloud icon to access applications #10651

Closed NathanTLH closed 5 months ago

NathanTLH commented 5 months ago

We have had reported to us that our customer is no longer able to access the cloud icon to access The Lettings Hub application through the tenancy screen. They have reported that they used to have this but are now unable to see the cloud.

can this please be investigated so that they can use the applications that they have attached to their account.

github-actions[bot] commented 5 months ago

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AshDeeming commented 5 months ago

Hi @NathanTLH Could you confirm which user(s) this has impacted - any sensitive info can be sent to: support@reapitfoundations.zendesk.com Thanks in advance

NathanTLH commented 5 months ago

Thanks @AshDeeming - i have provided details to the email address. thanks

AshDeeming commented 5 months ago

https://reapitfoundations.zendesk.com/agent/tickets/1015

github-actions[bot] commented 5 months ago

As this issue relates to AgencyCloud, we are unable to process this through the Platform in accordance with our Developer Processes. Issues relating to AgencyCloud should not be submitted via the Foundations GitHub repo but should be raised via the Reapit Service Desk by a Reapit Customer. Please ask a Reapit Customer to raise this issue via the Reapit Service Desk. For more information on our processes, please click here

github-actions[bot] commented 5 months ago

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