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robvdpol / RaceControl

Race Control is a standalone, open source F1TV client for Windows, written in C# on the .NET platform.
GNU General Public License v3.0
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[BUG] When start the internal player error HRESULT: [0x887A0005] #399

Open ericvanvoorthuizen opened 2 years ago

ericvanvoorthuizen commented 2 years ago

Describe the bug When start the internal player an error occured. HRESULT: [0x887A0005], Message: [The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

To Reproduce Steps to reproduce the behavior:

  1. Play any stream with the Watch button
  2. See RaceControl.log

Expected behavior Play stream with internal player

Screenshots

RC_Err

Desktop (please complete the following information): see MC.txt

F1TV account

Additional context MC.txt RaceControl.log

Spexxel commented 2 years ago

Is this an issue since one of the recent updates (has it worked before) or is this the first time using Race Control?

ericvanvoorthuizen commented 2 years ago

used RaceControl 2 weeks ago for the first time on this device with 2.6.1 and on 2.6.2 issue is also present. Don't tested it with older versions though.

SuRGeoNix commented 2 years ago

It looks like a GPU(there are two of them, might uses the Intel instead of Philips)/DirectX issue. Can you provide a Flyleaf.log if you have one?

Spexxel commented 2 years ago

There is only one GPU as far I could see in the MC.log. The philips one is the monitor

Graphics
        Monitor
            Name    Philips FTV on Intel HD Graphics
            Current Resolution  1280x720 pixels
            Work Resolution 1280x680 pixels
            State   Enabled, Primary
            Monitor Width   1920
            Monitor Height  1080
            Monitor BPP 32 bits per pixel
            Monitor Frequency   60 Hz
            Device  \\.\DISPLAY1\Monitor0
        Intel HD Graphics
            Manufacturer    Intel
            Model   HD Graphics
            Device ID   8086-0046
            Revision    19
            Subvendor   ASRock (1849)
            Current Performance Level   Level 0
            Driver version  8.15.10.2900
                Count of performance levels : 1
                    Level 1 - "Perf Level 0"
SuRGeoNix commented 2 years ago

True, my mistake. Do you have issue with other players? Can you try update your GPU drivers?

Spexxel commented 2 years ago

If I am to believe the MC.log there are also quite a lot on Windows updates which failed to install. Might just try and update that too while you are at it

ericvanvoorthuizen commented 2 years ago

No issues with VLC, MPV players within RaceControl.

Windows is fully updated. Windows update errors are just history when update failed for some reason.

Now installing 21H2, just to be sure.

Op za 26 mrt. 2022 20:19 schreef Khaak @.***>:

If I am to believe the MC.log there are also quite a lot on Windows updates which failed to install. Might just try and update that too while you are at it

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ericvanvoorthuizen commented 2 years ago

On Windows 10 21H2 same issue is occuring

SuRGeoNix commented 2 years ago

Sorry for the late replay, this is an old GPU and unfortunately will not be supported by the internal player. It is possible that it will work by improving the fall back to WARP device but it will still have some issues. You can find more details here