Outbound Emails SMTP Connect ()

mruch2 commented 7 years ago

Issue

Cannot send outbound emails.

Expected Behavior

The outbound emails should be working.

Actual Behavior

I used to use a web hosting company for my email. I recently switched to gmail and now have SSL/TLS auth. But it is not working.

Steps to Reproduce

Sending any email from anywhere gives an error message. This includes sending out emails from the admin section in setting up outbound emails with trying to test. As well as just saving the settings there assuming they are correct and trying to send an email from the quote section by selecting "Email Quotation"

Version Info

SuiteCRM 7.9.4

Error Message: Wed Aug 23 04:47:31 2017 [5628][5a6f3c04-6cdc-72e2-d455-58ca04892a20][FATAL] SugarPHPMailer encountered an error: The outbound mail server selected for the mail account you are using is invalid. Check the settings or select a different mail server for the mail account. Wed Aug 23 04:47:31 2017 [5628][5a6f3c04-6cdc-72e2-d455-58ca04892a20][FATAL] SugarPHPMailer encountered an error: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

mruch2 commented 7 years ago

I should add... Yes I have 2 step verification on. Yes I have created a app password for crm Yes I have changed the security setting for less secure apps to connect.

mruch2 commented 7 years ago

Is there anything else that I can do to help get this issue addressed?

pgorod commented 7 years ago

@mruch2 please don't skip parts of the Issue template... knowing your SuiteCRM version, for example, is not a minor detail for this Issue...

mruch2 commented 7 years ago

Good point. Version 7.9.4 the latest.

stancel commented 7 years ago

Hi @mruch2, I believe I know the issue. Are having problems just sending the test email on this outbound email account? From your screenshot I am going to assume that you are creating outbound email account that is in addition to the 'system' outbound email account. Please confirm whether or not that is the case. If this is an additional outbound account then yes, this is a bug. I was just debugging through this over the weekend and noticed that the code to test the outbound email will pair up the email address you put into this screen with the password for the default/'system' outbound email account, thus always giving me that same error. Please confirm either way. Thanks.

mruch2 commented 7 years ago

Either one seems to have the same problem.

pgorod commented 7 years ago

@stancel can you please make a nice list of precise "steps to reproduce" the bug? Your description seems the most specific I've seen on this Issue that has been very hard to debug. Thanks!

mruch2 commented 7 years ago

Using the Admin section I click on email settings. From there you can plugin all the details you need for your email for SMTP. Then hit send test email and i get the error.

mruch2 commented 7 years ago

I called google support and we have tried everything. This seems like a bug and I really need it fixed. How can we get to the bottom of this faster? Since I seem to be the only person having this issue, can I just update all me SuiteCRM files under the directory with the latest ones? Will I lose anything? Will I gain anything?

pgorod commented 7 years ago

@mruch2 I don't think you're the only one with this issue. Have you seen #3709 and #2807 ? I'm not sure they're the same, but there certainly is something fishy going on.

What do you mean "update your SuiteCRM files"? You mean applying the hotfix branch over your 7.9.4 install?

mruch2 commented 7 years ago

Yes that is what I mean.

mruch2 commented 7 years ago

Ok so looked at issue 1123 and that sounds like my issue all over again. I tried the TLS setting but that does not work. Nothing else in there seemed viable. Does anyone have a fix for this?

pgorod commented 7 years ago

I have seen many cases of this problem. currently I'm not sure which fixes are already a part of 7.9.4, and which ones are still on hotfix waiting to be merged to master.

One thing you can try checking is whether the password is saved and retrieved correctly. There was a bug causing this to fail. Have you spotted the place in the code just before the email gets sent? I had that figured out once but I can't look it up right now...

stancel commented 7 years ago

Hi @mruch2. Please follow these steps and let me know the results. For this test we will only be dealing with the 'system' outbound email account. We'll help you solve the other one in another issue if needed (as it requires a code fix - @pgorod - I will try to get you those details once I get home this evening).

1) Login as the Google User that you are using to send outbound emails.

2) Navigate to this address - https://myaccount.google.com/lesssecureapps (look in the top right hand corner of the page while on that screen to make sure it is showing the correct Gmail / GSuite user. If it is not then click on the icon of that user and switch to the same user you'll be using in SuiteCRM to send outbound emails).

3) Make sure that Allow Less Secure Apps is turned on screenshot 2017-08-30 13 16 03

4) Navigate to your SuiteCRM URL and login as the admin user

5) Once logged in go to Admin screen --> Email section --> Outbound Email. This should take you to the listings page of the Outbound Email Accounts. (Let me know how many you have listed here in your testing results.)

6) For this test we are only concerned with the "system" email account. That is the default account SuiteCRM will look for when sending out mail from various places in the system (see getSystemMailerSettings() method in the code) outbound_system_email_account

7) Click into the record for the "system" mailer as seen above and you will be taken to the detail page. Please see screenshot below and verify all details. When you are inputting your Gmail / GSuite username and password please make sure to type them in, instead of copying and pasting them in. The reason for this is to make sure you are not pasting in hidden characters that will prevent the system from properly connecting. outbound_system_mailer1

8) Then click the "Send Test Email" button and a modal window will appear. Put in your personal email address and click "Send"

9) You should now get a message like seen in the screenshot below along with an email to your personal email. If you get an error here please double check the steps one more time and then let me know the error. This should work for you on the "system" account but not any other outbound email account (due to the bug in the code). outbound_system_mailer2

Please let me know your results. Thanks.

mruch2 commented 7 years ago

For my gmail account my less secure apps settings are controlled at the domain level. This was configured when I was working on the issue the first time with a google support tech.

From there I followed your step by step information but still have not gotten the same result as it does not state that there has been an email sent. Here is what I get.

Error Message On Screen:

Error Message in Log: (different than the first one I got) Thu Aug 31 02:05:15 2017 [24100][1][FATAL] SugarPHPMailer encountered an error: An outgoing mail server is not configured to send emails. Please configure an outgoing mail server or select an outgoing mail server for the mail account that you are using in Settings >> Mail Account. Thu Aug 31 02:05:15 2017 [24100][1][FATAL] SugarPHPMailer encountered an error: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

Maybe a step closer...?

pgorod commented 7 years ago

I don't have time to go through it now, but I believe the other Issues I linked above contained ways to increase the level of error reporting on that SMTP error. That is essential to work this with this bug.

mruch2 commented 7 years ago

I have set it to debug mode but that has not given me a more granular error message. I changed the setting in the SugarPHPMailer and the class.phpmailer and neither changed anything. I even tried repair rebuild and still no better error message.

Also tried setting the auto TLS to false, didnt think in my case this would matter as I want to use TLS. Tried setting the port to 465 and connection type to SSL to see maybe if that worked and nothing. Same error message.

I seen this mentioned (add extension=openssl.so to php.ini) not sure what this entails but do i need to configure openssl?

Anything else I should try?

pgorod commented 7 years ago

Try this PHP script in the source of your SuiteCRM installation:

<?php
require_once 'include/phpmailer/class.phpmailer.php';
require_once 'include/phpmailer/class.smtp.php';

$mail = new PHPMailer;

$mail->SMTPDebug=14;
$mail->Debugoutput='html';
$mail->isSMTP();                                      // Set mailer to use SMTP
$mail->Host = 'smtp.gmail.com';//   // Specify main and backup SMTP servers
$mail->SMTPAuth = true;                               // Enable SMTP authentication
$mail->Username = 'source.name@gmail.com';                  // SMTP username
$mail->Password = 'put-the-password-here';                           // SMTP password
$mail->SMTPSecure = 'tls';                            // Enable encryption, 'ssl' also accepted
$mail->Port = 587;
$mail->From = 'source.name@gmail.com'; 
$mail->FromName = 'Gmail Person Name';
$mail->addAddress('some.name@zits.com', 'Some Name');     // Add a recipient
$mail->addReplyTo('source.name@gmail.com', 'Gmail Person Name');
//$mail->addCC('cc@example.com');
//$mail->addBCC('bcc@example.com');

$mail->WordWrap = 50;                                 // Set word wrap to 50 characters
//$mail->addAttachment('/var/tmp/file.tar.gz');         // Add attachments
//$mail->addAttachment('/tmp/image.jpg', 'new.jpg');    // Optional name
$mail->isHTML(true);                                  // Set email format to HTML

$mail->Subject = 'Here is the subject';
$mail->Body    = 'This is the HTML message body <b>in bold!</b>';
$mail->AltBody = 'This is the body in plain text for non-HTML mail clients';

if(!$mail->send()) {
    echo 'Message could not be sent.';
    echo 'Mailer Error: ' . $mail->ErrorInfo;
} else {
    echo 'Message has been sent';
}
?>

On my system this works with the following output:


Connection: opening to smtp.gmail.com:587, timeout=300, options=array ()
Connection: opened
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "220 smtp.gmail.com ESMTP h88sm5875199wrh.19 - gsmtp"
SERVER -> CLIENT: 220 smtp.gmail.com ESMTP h88sm5875199wrh.19 - gsmtp
CLIENT -> SERVER: EHLO 10.0.0.200
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "250-smtp.gmail.com at your service, [94.62.97.218]"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [94.62.97.218]"
SMTP -> get_lines(): $str is "250-SIZE 35882577"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [94.62.97.218]250-SIZE 35882577"
SMTP -> get_lines(): $str is "250-8BITMIME"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [94.62.97.218]250-SIZE 35882577250-8BITMIME"
SMTP -> get_lines(): $str is "250-STARTTLS"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [94.62.97.218]250-SIZE 35882577250-8BITMIME250-STARTTLS"
SMTP -> get_lines(): $str is "250-ENHANCEDSTATUSCODES"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [94.62.97.218]250-SIZE 35882577250-8BITMIME250-STARTTLS250-ENHANCEDSTATUSCODES"
SMTP -> get_lines(): $str is "250-PIPELINING"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [94.62.97.218]250-SIZE 35882577250-8BITMIME250-STARTTLS250-ENHANCEDSTATUSCODES250-PIPELINING"
SMTP -> get_lines(): $str is "250-CHUNKING"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [94.62.97.218]250-SIZE 35882577250-8BITMIME250-STARTTLS250-ENHANCEDSTATUSCODES250-PIPELINING250-CHUNKING"
SMTP -> get_lines(): $str is "250 SMTPUTF8"
SERVER -> CLIENT: 250-smtp.gmail.com at your service, [94.62.97.218]250-SIZE 35882577250-8BITMIME250-STARTTLS250-ENHANCEDSTATUSCODES250-PIPELINING250-CHUNKING250 SMTPUTF8
CLIENT -> SERVER: STARTTLS
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "220 2.0.0 Ready to start TLS"
SERVER -> CLIENT: 220 2.0.0 Ready to start TLS
CLIENT -> SERVER: EHLO 10.0.0.200
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "250-smtp.gmail.com at your service, [94.62.97.218]"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [94.62.97.218]"
SMTP -> get_lines(): $str is "250-SIZE 35882577"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [94.62.97.218]250-SIZE 35882577"
SMTP -> get_lines(): $str is "250-8BITMIME"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [94.62.97.218]250-SIZE 35882577250-8BITMIME"
SMTP -> get_lines(): $str is "250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [94.62.97.218]250-SIZE 35882577250-8BITMIME250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH"
SMTP -> get_lines(): $str is "250-ENHANCEDSTATUSCODES"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [94.62.97.218]250-SIZE 35882577250-8BITMIME250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH250-ENHANCEDSTATUSCODES"
SMTP -> get_lines(): $str is "250-PIPELINING"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [94.62.97.218]250-SIZE 35882577250-8BITMIME250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH250-ENHANCEDSTATUSCODES250-PIPELINING"
SMTP -> get_lines(): $str is "250-CHUNKING"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [94.62.97.218]250-SIZE 35882577250-8BITMIME250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH250-ENHANCEDSTATUSCODES250-PIPELINING250-CHUNKING"
SMTP -> get_lines(): $str is "250 SMTPUTF8"
SERVER -> CLIENT: 250-smtp.gmail.com at your service, [94.62.97.218]250-SIZE 35882577250-8BITMIME250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH250-ENHANCEDSTATUSCODES250-PIPELINING250-CHUNKING250 SMTPUTF8
Auth method requested: UNKNOWN
Auth methods available on the server: LOGIN,PLAIN,XOAUTH2,PLAIN-CLIENTTOKEN,OAUTHBEARER,XOAUTH
Auth method selected: LOGIN
CLIENT -> SERVER: AUTH LOGIN
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "334 VXNlcm5hbWU6"
SERVER -> CLIENT: 334 VXNlcm5hnWU6
CLIENT -> SERVER: cdfDSfDffsdFdsffsfsdfsdffsFSf==
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "334 UGthc3dvcmQ6"
SERVER -> CLIENT: 334 UGthc3dvcmQ6
CLIENT -> SERVER: PEFFDFDSFdskFJSDFJDSFDSJFJSDFJSJDSF
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "235 2.7.0 Accepted"
SERVER -> CLIENT: 235 2.7.0 Accepted
CLIENT -> SERVER: MAIL FROM:<source.name@gmail.com>
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "250 2.1.0 OK h88bn5875199wrh.19 - gsmtp"
SERVER -> CLIENT: 250 2.1.0 OK h88bn5875199wrh.19 - gsmtp
CLIENT -> SERVER: RCPT TO:<some.name@zits.com>
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "250 2.1.5 OK h88sm5875199wrh.19 - gsmtp"
SERVER -> CLIENT: 250 2.1.5 OK h88sm5875199wrh.19 - gsmtp
CLIENT -> SERVER: DATA
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "354 Go ahead h88sm5875199wrh.19 - gsmtp"
SERVER -> CLIENT: 354 Go ahead h88sm5875199wrh.19 - gsmtp
CLIENT -> SERVER: Date: Thu, 31 Aug 2017 14:58:48 +0100
CLIENT -> SERVER: To: "Some Name" <some.name@zits.com>
CLIENT -> SERVER: From: "Gmail Person Name" <source.name@gmail.com>
CLIENT -> SERVER: Reply-To: "Gmail Person Name" <source.name@gmail.com>
CLIENT -> SERVER: Subject: Here is the subject
CLIENT -> SERVER: Message-ID: <c48ade8f741c19eca11ab3b63de86c37@10.0.0.200>
CLIENT -> SERVER: X-Mailer: PHPMailer 5.2.21 (https://github.com/PHPMailer/PHPMailer)
CLIENT -> SERVER: MIME-Version: 1.0
CLIENT -> SERVER: Content-Type: multipart/alternative;
CLIENT -> SERVER: boundary="b1_c48ade8f741c19eca11ab3b63de86c37"
CLIENT -> SERVER: Content-Transfer-Encoding: 8bit
CLIENT -> SERVER:
CLIENT -> SERVER: This is a multi-part message in MIME format.
CLIENT -> SERVER:
CLIENT -> SERVER: --b1_c48ade8f741c19eca11ab3b63de86c37
CLIENT -> SERVER: Content-Type: text/plain; charset=us-ascii
CLIENT -> SERVER:
CLIENT -> SERVER: This is the body in plain text for non-HTML mail
CLIENT -> SERVER: clients
CLIENT -> SERVER:
CLIENT -> SERVER:
CLIENT -> SERVER: --b1_c48ade8f741c19eca11ab3b63de86c37
CLIENT -> SERVER: Content-Type: text/html; charset=us-ascii
CLIENT -> SERVER:
CLIENT -> SERVER: This is the HTML message body <b>in bold!</b>
CLIENT -> SERVER:
CLIENT -> SERVER:
CLIENT -> SERVER:
CLIENT -> SERVER: --b1_c48ade8f741c19eca11ab3b63de86c37--
CLIENT -> SERVER:
CLIENT -> SERVER: .
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "250 2.0.0 OK 1504187931 h88sm5875199wrh.19 - gsmtp"
SERVER -> CLIENT: 250 2.0.0 OK 1504187931 h88sm5875199wrh.19 - gsmtp
CLIENT -> SERVER: QUIT
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "221 2.0.0 closing connection h88sm5875199wrh.19 - gsmtp"
SERVER -> CLIENT: 221 2.0.0 closing connection h88sm5875199wrh.19 - gsmtp
Connection: closed
Message has been sent

I obfuscated quite a few things in there, of course.

I hope this helps!

mruch2 commented 7 years ago

Here is my output.

PHP Warning:  PHP Startup: Unable to load dynamic library 'C:\xampp\php\ext\openssl.so' - The specified module could not be found.
 in Unknown on line 0
Connection: opening to smtp.gmail.com:587, timeout=300, options=array ()<br>
Connection: opened<br>
SMTP -&gt; get_lines(): $data is &quot;&quot;<br>
SMTP -&gt; get_lines(): $str is  &quot;220 smtp.gmail.com ESMTP j7sm1019888pfb.30 - gsmtp&quot;<br>
SERVER -&gt; CLIENT: 220 smtp.gmail.com ESMTP j7sm1019888pfb.30 - gsmtp<br>
CLIENT -&gt; SERVER: EHLO MIKE-DESKTOP<br>
SMTP -&gt; get_lines(): $data is &quot;&quot;<br>
SMTP -&gt; get_lines(): $str is  &quot;250-smtp.gmail.com at your service, [47.146.134.237]&quot;<br>
SMTP -&gt; get_lines(): $data is &quot;250-smtp.gmail.com at your service, [47.146.134.237]&quot;<br>
SMTP -&gt; get_lines(): $str is  &quot;250-SIZE 35882577&quot;<br>
SMTP -&gt; get_lines(): $data is &quot;250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577&quot;<br>
SMTP -&gt; get_lines(): $str is  &quot;250-8BITMIME&quot;<br>
SMTP -&gt; get_lines(): $data is &quot;250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME&quot;<br>
SMTP -&gt; get_lines(): $str is  &quot;250-STARTTLS&quot;<br>
SMTP -&gt; get_lines(): $data is &quot;250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME250-STARTTLS&quot;<br>
SMTP -&gt; get_lines(): $str is  &quot;250-ENHANCEDSTATUSCODES&quot;<br>
SMTP -&gt; get_lines(): $data is &quot;250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME250-STARTTLS250-ENHANCEDSTATUSCODES&quot;<br>
SMTP -&gt; get_lines(): $str is  &quot;250-PIPELINING&quot;<br>
SMTP -&gt; get_lines(): $data is &quot;250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME250-STARTTLS250-ENHANCEDSTATUSCODES250-PIPELINING&quot;<br>
SMTP -&gt; get_lines(): $str is  &quot;250 SMTPUTF8&quot;<br>
SERVER -&gt; CLIENT: 250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME250-STARTTLS250-ENHANCEDSTATUSCODES250-PIPELINING250 SMTPUTF8<br>
CLIENT -&gt; SERVER: STARTTLS<br>
SMTP -&gt; get_lines(): $data is &quot;&quot;<br>
SMTP -&gt; get_lines(): $str is  &quot;220 2.0.0 Ready to start TLS&quot;<br>
SERVER -&gt; CLIENT: 220 2.0.0 Ready to start TLS<br>
SMTP Error: Could not connect to SMTP host.<br>
CLIENT -&gt; SERVER: QUIT<br>
SMTP -&gt; get_lines(): $data is &quot;&quot;<br>
SMTP -&gt; get_lines(): $str is  &quot;&quot;<br>
SERVER -&gt; CLIENT: <br>
SMTP ERROR: QUIT command failed: <br>
Connection: closed<br>
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting<br>
Message could not be sent.Mailer Error: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

mruch2 commented 7 years ago

In researching a bit I don't actually see this PHP library that it states it is missing in any of the latest download of PHP I pulled. There is a PHP_Openssl.dll in the folder but no ".so"

'C:\xampp\php\ext\openssl.so'

stancel commented 7 years ago

@mruch2 - if you are on Windows the file extension will be .dll (dynamically linked library) instead of .so (shared object) on Linux. In your Apache and CLI php.ini file(s) you should enable extension=php_openssl.dll
instead of extension=php_openssl.so

You will need to restart your web server (XAMPP in your case) after making this change in all applicable php.ini files.

Do you have the ability to debug and set a breakpoint? If so, please put on at the following file and line number.

/include/phpmailer/class.phpmailer.php Line 1683 (for version 7.9.4) Should look like this: if ($this->SMTPAuth) Let us know the results.

mruch2 commented 7 years ago

@stancel - The only difference I got was the first portion of the error message is gone. Outside of that I did not get much further. The breakpoint seems to be ignored as I don't even get step into options. Its like it is not running the code period.

When you said all applicable php.ini files what did you mean? c:\xampp\php\php.ini c:\xampp\htdocs\suitecrm\php.ini

Now when I launch Apache and open the ini from there I believe it is the first one listed above. It also points to an extension directy of c:\xampp\php\ext

Here is the debug output:

Connection: opening to smtp.gmail.com:587, timeout=300, options=array ()
Connection: opened
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "220 smtp.gmail.com ESMTP r87sm1402423pfd.19 - gsmtp"
SERVER -> CLIENT: 220 smtp.gmail.com ESMTP r87sm1402423pfd.19 - gsmtp
CLIENT -> SERVER: EHLO MIKE-DESKTOP
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "250-smtp.gmail.com at your service, [47.146.134.237]"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]"
SMTP -> get_lines(): $str is "250-SIZE 35882577"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577"
SMTP -> get_lines(): $str is "250-8BITMIME"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME"
SMTP -> get_lines(): $str is "250-STARTTLS"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME250-STARTTLS"
SMTP -> get_lines(): $str is "250-ENHANCEDSTATUSCODES"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME250-STARTTLS250-ENHANCEDSTATUSCODES"
SMTP -> get_lines(): $str is "250-PIPELINING"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME250-STARTTLS250-ENHANCEDSTATUSCODES250-PIPELINING"
SMTP -> get_lines(): $str is "250 SMTPUTF8"
SERVER -> CLIENT: 250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME250-STARTTLS250-ENHANCEDSTATUSCODES250-PIPELINING250 SMTPUTF8
CLIENT -> SERVER: STARTTLS
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "220 2.0.0 Ready to start TLS"
SERVER -> CLIENT: 220 2.0.0 Ready to start TLS
SMTP Error: Could not connect to SMTP host.
CLIENT -> SERVER: QUIT
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is ""
SERVER -> CLIENT: 
SMTP ERROR: QUIT command failed: 
Connection: closed
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Message could not be sent.Mailer Error: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

pgorod commented 7 years ago

@mruch2 if you can edit your posts to put the debug outputs inside "code" tags, that would be nice.

Here on GitHub you do that by adding a triple backtick in the beginning and another one in the end.

pgorod commented 7 years ago

@mruch2 by looking at your debug outputs, and comparing to mine, it doesn't seem like you're trying to authenticate with Gmail SMTP at all. Can you turn on authentication somehow?

If you post more debug outputs here, make sure you garble any password hashes before posting.

mruch2 commented 7 years ago

Here is what I am running exactly.

<?php

require_once 'include/phpmailer/class.phpmailer.php';
require_once 'include/phpmailer/class.smtp.php';

$mail = new PHPMailer;

$mail->SMTPDebug=14;
$mail->Debugoutput='html';
$mail->isSMTP();                                      // Set mailer to use SMTP
$mail->Host = 'smtp.gmail.com';//   // Specify main and backup SMTP servers
$mail->SMTPAuth = true;                               // Enable SMTP authentication
$mail->Username = 'email address 1';                  // SMTP username
$mail->Password = 'password';                           // SMTP password
$mail->SMTPSecure = 'tls';                            // Enable encryption, 'ssl' also accepted
$mail->Port = 587;
$mail->From = 'email address 1'; 
$mail->FromName = 'my company name';
$mail->addAddress('email address 2', 'my name');     // Add a recipient
$mail->addReplyTo('email address 1', 'my company name');
//$mail->addCC('cc@example.com');
//$mail->addBCC('bcc@example.com');

$mail->WordWrap = 50;                                 // Set word wrap to 50 characters
//$mail->addAttachment('/var/tmp/file.tar.gz');         // Add attachments
//$mail->addAttachment('/tmp/image.jpg', 'new.jpg');    // Optional name
$mail->isHTML(true);                                  // Set email format to HTML

$mail->Subject = 'Here is the subject';
$mail->Body    = 'This is the HTML message body <b>in bold!</b>';
$mail->AltBody = 'This is the body in plain text for non-HTML mail clients';

if(!$mail->send()) {
    echo 'Message could not be sent.';
    echo 'Mailer Error: ' . $mail->ErrorInfo;
} else {
    echo 'Message has been sent';
}

?>

Now I tried without TLS. I switched to SSL and port 465 and this is the error I got.

Connection: opening to ssl://smtp.gmail.com:465, timeout=300, options=array ()
Connection: Failed to connect to server. Error number 2. "Error notice: stream_socket_client(): SSL operation failed with code 1. OpenSSL Error messages:error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed
Connection: Failed to connect to server. Error number 2. "Error notice: stream_socket_client(): Failed to enable crypto
Connection: Failed to connect to server. Error number 2. "Error notice: stream_socket_client(): unable to connect to ssl://smtp.gmail.com:465 (Unknown error)
SMTP ERROR: Failed to connect to server: (0)
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Message could not be sent.Mailer Error: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

mruch2 commented 7 years ago

@pgorod - Now since I copied your code exactly what could cause there to be no authentication? I am running it in the main folder of SuiteCRM. Path c:\xampp\htdocs\SuiteCRM

pgorod commented 7 years ago

I'm afraid I don't know. I would like to compare the outputs of our two debug runs (mine and yours, with the exact same settings), but yours is getting annoying HTML codes (like ") that are not helping... can you get us a clean copy-paste from your browser window?

Also, to advance on your efforts with the php.ini configuration, you can add this line near the end of your script, just before the final ?>

phpinfo();

That will give you a big bunch of information about your configuration, including the exact php.ini paths, and the actually loaded modules.

stancel commented 7 years ago

@mruch2 - for the breakpoint I asked you about adding and debugging through - Can you please look at the value of the username and password variables there and confirm that they match the Gmail/GSuite account that you are trying to connect to? If they are can you please let us know the message value inside the exception?

pgorod commented 7 years ago

@stancel I see that is a useful debugging approach if the simple script was able to connect to SMTP. Then we could check for SuiteCRM bugs (namely the infamous missing password).

But if the script can't send (using the same PHP environment, and the same mailer class, and the same details as mine), then that seems to indicate a previous configuration problem, don't you agree?

mruch2 commented 7 years ago

Ok I did some researching because I noticed that my debugger VS Code was not picking up any breakpoints even in the initial file. So what I did was research how to configure it. I have that setup now. I have an error that I think may lead us down a path that we need to go.

On line 367 of class.smtp.php I get this error.

Exception has occurred.
Warning: stream_socket_enable_crypto(): SSL operation failed with code 1. OpenSSL Error messages:
error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed

mruch2 commented 7 years ago

So the previous comment I was running with TLS and port 587 now I am running with SSL and port 465.

On line 1541 of class.phpmailer.php it is throwing a different exception.

Exception has occurred.
phpmailerException: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

N

mruch2 commented 7 years ago

Ok I looked up the error I got and there was a recommendation on how to get around this so I tried to see if it worked and it sort of does. The problem is there is no success call back so it does not look like and email was sent.

So I changed line 275 of class.phpmailer.php to this for the moment.

public $SMTPOptions = array(
        'ssl' => array(
            'verify_peer' => false,
            'verify_peer_name' => false,
            'allow_self_signed' => true
        )
    );

So understanding this. What do I do now?

pgorod commented 7 years ago

Can you remove that from within class phpmailer, add this to my script somwhere when setting all the fields for the email:

$mail->SMTPOptions = array(
    'ssl' => array(
        'verify_peer' => false,
        'verify_peer_name' => false,
        'allow_self_signed' => true
    )
);

then run the script and post the full output (without phpinfo!), making sure you don't turn HTML entities into things like " (a simple copy-paste should work fine!).

mruch2 commented 7 years ago

Here is the output.

Connection: opening to smtp.gmail.com:587, timeout=300, options=array ( 'ssl' => array ( 'verify_peer' => false, 'verify_peer_name' => false, 'allow_self_signed' => true, ),)
Connection: opened
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "220 smtp.gmail.com ESMTP t64sm4183218pfi.85 - gsmtp"
SERVER -> CLIENT: 220 smtp.gmail.com ESMTP t64sm4183218pfi.85 - gsmtp
CLIENT -> SERVER: EHLO MIKE-DESKTOP
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "250-smtp.gmail.com at your service, [47.146.134.237]"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]"
SMTP -> get_lines(): $str is "250-SIZE 35882577"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577"
SMTP -> get_lines(): $str is "250-8BITMIME"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME"
SMTP -> get_lines(): $str is "250-STARTTLS"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME250-STARTTLS"
SMTP -> get_lines(): $str is "250-ENHANCEDSTATUSCODES"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME250-STARTTLS250-ENHANCEDSTATUSCODES"
SMTP -> get_lines(): $str is "250-PIPELINING"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME250-STARTTLS250-ENHANCEDSTATUSCODES250-PIPELINING"
SMTP -> get_lines(): $str is "250 SMTPUTF8"
SERVER -> CLIENT: 250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME250-STARTTLS250-ENHANCEDSTATUSCODES250-PIPELINING250 SMTPUTF8
CLIENT -> SERVER: STARTTLS
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "220 2.0.0 Ready to start TLS"
SERVER -> CLIENT: 220 2.0.0 Ready to start TLS
CLIENT -> SERVER: EHLO MIKE-DESKTOP
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "250-smtp.gmail.com at your service, [47.146.134.237]"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]"
SMTP -> get_lines(): $str is "250-SIZE 35882577"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577"
SMTP -> get_lines(): $str is "250-8BITMIME"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME"
SMTP -> get_lines(): $str is "250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH"
SMTP -> get_lines(): $str is "250-ENHANCEDSTATUSCODES"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH250-ENHANCEDSTATUSCODES"
SMTP -> get_lines(): $str is "250-PIPELINING"
SMTP -> get_lines(): $data is "250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH250-ENHANCEDSTATUSCODES250-PIPELINING"
SMTP -> get_lines(): $str is "250 SMTPUTF8"
SERVER -> CLIENT: 250-smtp.gmail.com at your service, [47.146.134.237]250-SIZE 35882577250-8BITMIME250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH250-ENHANCEDSTATUSCODES250-PIPELINING250 SMTPUTF8
Auth method requested: UNKNOWN
Auth methods available on the server: LOGIN,PLAIN,XOAUTH2,PLAIN-CLIENTTOKEN,OAUTHBEARER,XOAUTH
Auth method selected: LOGIN
CLIENT -> SERVER: AUTH LOGIN
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "334 VXNlcm5hbWU6"
SERVER -> CLIENT: 334 VXNlcm5hbWU6
CLIENT -> SERVER: 12345
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "334 UGFzc3dvcmQ6"
SERVER -> CLIENT: 334 UGFzc3dvcmQ6
CLIENT -> SERVER: 1234
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "235 2.7.0 Accepted"
SERVER -> CLIENT: 235 2.7.0 Accepted
CLIENT -> SERVER: MAIL FROM:<From Email>
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "250 2.1.0 OK t64sm4183218pfi.85 - gsmtp"
SERVER -> CLIENT: 250 2.1.0 OK t64sm4183218pfi.85 - gsmtp
CLIENT -> SERVER: RCPT TO:<To Email>
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "250 2.1.5 OK t64sm4183218pfi.85 - gsmtp"
SERVER -> CLIENT: 250 2.1.5 OK t64sm4183218pfi.85 - gsmtp
CLIENT -> SERVER: DATA
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "354 Go ahead t64sm4183218pfi.85 - gsmtp"
SERVER -> CLIENT: 354 Go ahead t64sm4183218pfi.85 - gsmtp
CLIENT -> SERVER: Date: Sat, 2 Sep 2017 15:50:33 +0200
CLIENT -> SERVER: To: TO Name <To Email>
CLIENT -> SERVER: From: Mrom Name <From Email>
CLIENT -> SERVER: Reply-To: From Name <From Email>
CLIENT -> SERVER: Subject: Here is the subject
CLIENT -> SERVER: Message-ID: <4b4d38903faef30630cb98a56adbf703@MIKE-DESKTOP>
CLIENT -> SERVER: X-Mailer: PHPMailer 5.2.21 (https://github.com/PHPMailer/PHPMailer)
CLIENT -> SERVER: MIME-Version: 1.0
CLIENT -> SERVER: Content-Type: multipart/alternative;
CLIENT -> SERVER: boundary="b1_4b4d38903faef30630cb98a56adbf703"
CLIENT -> SERVER: Content-Transfer-Encoding: 8bit
CLIENT -> SERVER: 
CLIENT -> SERVER: This is a multi-part message in MIME format.
CLIENT -> SERVER: 
CLIENT -> SERVER: --b1_4b4d38903faef30630cb98a56adbf703
CLIENT -> SERVER: Content-Type: text/plain; charset=us-ascii
CLIENT -> SERVER: 
CLIENT -> SERVER: This is the body in plain text for non-HTML mail
CLIENT -> SERVER: clients
CLIENT -> SERVER: 
CLIENT -> SERVER: 
CLIENT -> SERVER: --b1_4b4d38903faef30630cb98a56adbf703
CLIENT -> SERVER: Content-Type: text/html; charset=us-ascii
CLIENT -> SERVER: 
CLIENT -> SERVER: This is the HTML message body <b>in bold!</b>
CLIENT -> SERVER: 
CLIENT -> SERVER: 
CLIENT -> SERVER: 
CLIENT -> SERVER: --b1_4b4d38903faef30630cb98a56adbf703--
CLIENT -> SERVER: 
CLIENT -> SERVER: .
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "250 2.0.0 OK 1504360238 t64sm4183218pfi.85 - gsmtp"
SERVER -> CLIENT: 250 2.0.0 OK 1504360238 t64sm4183218pfi.85 - gsmtp
CLIENT -> SERVER: QUIT
SMTP -> get_lines(): $data is ""
SMTP -> get_lines(): $str is "221 2.0.0 closing connection t64sm4183218pfi.85 - gsmtp"
SERVER -> CLIENT: 221 2.0.0 closing connection t64sm4183218pfi.85 - gsmtp
Connection: closed
Message has been sent

mruch2 commented 7 years ago

Here is something interesting. I turned the code back on for the pubil SMTPOptions inside class.phpmailer.php and had a couple invoices I marked as paid. I have a task that runs that sends an email that says thank you for your payment. This is what the change of that field returned as an error to the html screen.

2017-09-02 14:02:34 SERVER -> CLIENT: 220 smtp.gmail.com ESMTP a15sm4887234pfl.1 - gsmtp
2017-09-02 14:02:34 CLIENT -> SERVER: EHLO localhost
2017-09-02 14:02:34 SERVER -> CLIENT: 250-smtp.gmail.com at your service, [47.146.134.237]
250-SIZE 35882577
250-8BITMIME
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-PIPELINING
250 SMTPUTF8
2017-09-02 14:02:34 CLIENT -> SERVER: STARTTLS
2017-09-02 14:02:34 SERVER -> CLIENT: 220 2.0.0 Ready to start TLS
2017-09-02 14:02:34 CLIENT -> SERVER: EHLO localhost
2017-09-02 14:02:34 SERVER -> CLIENT: 250-smtp.gmail.com at your service, [47.146.134.237]
250-SIZE 35882577
250-8BITMIME
250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH
250-ENHANCEDSTATUSCODES
250-PIPELINING
250 SMTPUTF8
2017-09-02 14:02:34 CLIENT -> SERVER: AUTH LOGIN
2017-09-02 14:02:34 SERVER -> CLIENT: 334 VXNlcm5hbWU6
2017-09-02 14:02:34 CLIENT -> SERVER: c2FsZXNAbWVyZWZpbmVkZGVzaWducy5jb20=
2017-09-02 14:02:34 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
2017-09-02 14:02:34 CLIENT -> SERVER: UzFhY2szcjU=
2017-09-02 14:02:34 SERVER -> CLIENT: 235 2.7.0 Accepted
2017-09-02 14:02:34 CLIENT -> SERVER: MAIL FROM: 
2017-09-02 14:02:34 SERVER -> CLIENT: 250 2.1.0 OK a15sm4887234pfl.1 - gsmtp
2017-09-02 14:02:34 CLIENT -> SERVER: RCPT TO: 
2017-09-02 14:02:34 SERVER -> CLIENT: 250 2.1.5 OK a15sm4887234pfl.1 - gsmtp
2017-09-02 14:02:34 CLIENT -> SERVER: DATA
2017-09-02 14:02:35 SERVER -> CLIENT: 354 Go ahead a15sm4887234pfl.1 - gsmtp
2017-09-02 14:02:35 CLIENT -> SERVER: Date: Sat, 2 Sep 2017 16:02:34 +0200
2017-09-02 14:02:35 CLIENT -> SERVER: To: fosters726@yahoo.com
2017-09-02 14:02:35 CLIENT -> SERVER: From: ME Refined Designs 
2017-09-02 14:02:35 CLIENT -> SERVER: Subject: ME Refined Designs Order Confirmation #: 25177
2017-09-02 14:02:35 CLIENT -> SERVER: Message-ID: <3a66583b9b13c411609d7fb76af5f2be@localhost>
2017-09-02 14:02:35 CLIENT -> SERVER: X-Mailer: PHPMailer 5.2.21 (https://github.com/PHPMailer/PHPMailer)
2017-09-02 14:02:35 CLIENT -> SERVER: MIME-Version: 1.0
2017-09-02 14:02:35 CLIENT -> SERVER: Content-Type: multipart/alternative;
2017-09-02 14:02:35 CLIENT -> SERVER: boundary="b1_3a66583b9b13c411609d7fb76af5f2be"
2017-09-02 14:02:35 CLIENT -> SERVER:
2017-09-02 14:02:35 CLIENT -> SERVER: This is a multi-part message in MIME format.
2017-09-02 14:02:35 CLIENT -> SERVER:
2017-09-02 14:02:35 CLIENT -> SERVER: --b1_3a66583b9b13c411609d7fb76af5f2be
2017-09-02 14:02:35 CLIENT -> SERVER: Content-Type: text/plain; charset=UTF-8
2017-09-02 14:02:35 CLIENT -> SERVER: Content-Transfer-Encoding: quoted-printable
2017-09-02 14:02:35 CLIENT -> SERVER:
2017-09-02 14:02:35 CLIENT -> SERVER: sales@merefineddesigns.com=C2=A0ORDER CONFIRMATIONInvoice Number:25177 Invo=
2017-09-02 14:02:35 CLIENT -> SERVER: ice Date:2017-09-01 Due Date:2017-09-01 Customer Name:Amber Foster Payment =
2017-09-02 14:02:35 CLIENT -> SERVER: Terms:Prepay PayPal Delivery Date:2017-09-07 =C2=A0Hello Amber Foster ,Than=
2017-09-02 14:02:35 CLIENT -> SERVER: k you for your purchase. We have recieved payment and will begin manufactur=
2017-09-02 14:02:35 CLIENT -> SERVER: ing your product. Please contact us if you have any further questions.
2017-09-02 14:02:35 CLIENT -> SERVER:
2017-09-02 14:02:35 CLIENT -> SERVER:
2017-09-02 14:02:35 CLIENT -> SERVER: --b1_3a66583b9b13c411609d7fb76af5f2be
2017-09-02 14:02:35 CLIENT -> SERVER: Content-Type: text/html; charset=UTF-8
2017-09-02 14:02:35 CLIENT -> SERVER: Content-Transfer-Encoding: quoted-printable
2017-09-02 14:02:35 CLIENT -> SERVER:
2017-09-02 14:02:35 CLIENT -> SERVER:
2017-09-02 14:02:35 CLIENT -> SERVER: if;font-size:14px;line-height:22.4px;color:rgb(68,68,68);padding:0px 30px;m=
2017-09-02 14:02:35 CLIENT -> SERVER: argin:0px auto;width:600px;background-color:rgb(250,250,250);">
2017-09-02 14:02:35 CLIENT -> SERVER: e=3D"font-family:Arial, Helvetica, sans-serif;font-size:14px;line-height:22=
2017-09-02 14:02:35 CLIENT -> SERVER: ..4px;color:rgb(68,68,68);padding:0px;margin:0px;">
2017-09-02 14:02:35 CLIENT -> SERVER: px;border:3px solid rgb(157,163,166);padding:15px;font-family:Arial, Helvet=
2017-09-02 14:02:35 CLIENT -> SERVER: ica, sans-serif;font-size:14px;line-height:22.4px;color:rgb(68,68,68);margi=
2017-09-02 14:02:35 CLIENT -> SERVER: n:0px 20px;" class=3D"mce-item-table">2017-09-02 14:02:35 CLIENT -> SERVER: lvetica, sans-serif;font-size:14px;line-height:22.4px;color:rgb(68,68,68);p=
2017-09-02 14:02:35 CLIENT -> SERVER: adding:0px;margin:0px;">2017-09-02 14:02:35 CLIENT -> SERVER: if;font-size:14px;line-height:22.4px;color:rgb(68,68,68);padding:5px 0px;ma=
2017-09-02 14:02:35 CLIENT -> SERVER: rgin:0px;">2017-09-02 14:02:35 CLIENT -> SERVER: 14px;line-height:22.4px;color:rgb(83,77,100);padding:3px 3px 3px 0px;margin=
2017-09-02 14:02:35 CLIENT -> SERVER: :0px;">
2017-09-02 14:02:35 CLIENT -> SERVER: tica, sans-serif;font-size:14px;line-height:22.4px;color:rgb(68,68,68);padd=
2017-09-02 14:02:35 CLIENT -> SERVER: ing:3px 3px 3px 0px;margin:0px;" class=3D"mce-item-table">2017-09-02 14:02:35 CLIENT -> SERVER: ont-family:Arial, Helvetica, sans-serif;font-size:14px;line-height:22.4px;c=
2017-09-02 14:02:35 CLIENT -> SERVER: olor:rgb(68,68,68);padding:0px;margin:0px;">2017-09-02 14:02:35 CLIENT -> SERVER: Helvetica, sans-serif;font-size:14px;line-height:22.4px;color:rgb(68,68,68=
2017-09-02 14:02:35 CLIENT -> SERVER: );padding:5px 0px;margin:0px;">2017-09-02 14:02:35 CLIENT -> SERVER: , Helvetica, sans-serif;font-size:14px;line-height:22.4px;color:rgb(83,77,1=
2017-09-02 14:02:35 CLIENT -> SERVER: 00);padding:3px 3px 3px 0px;margin:0px;">
2017-09-02 14:02:35 CLIENT -> SERVER: idth:100%;text-align:center;border-spacing:0px;font-family:Arial, Helvetica=
2017-09-02 14:02:35 CLIENT -> SERVER: , sans-serif;font-size:14px;line-height:22.4px;color:rgb(68,68,68);padding:=
2017-09-02 14:02:35 CLIENT -> SERVER: 3px 3px 3px 0px;margin:0px;" class=3D"mce-item-table">2017-09-02 14:02:35 CLIENT -> SERVER: family:Arial, Helvetica, sans-serif;font-size:14px;line-height:22.4px;color=
2017-09-02 14:02:35 CLIENT -> SERVER: :rgb(68,68,68);padding:0px;margin:0px;">2017-09-02 14:02:35 CLIENT -> SERVER: vetica, sans-serif;font-size:14px;line-height:22.4px;color:rgb(68,68,68);pa=
2017-09-02 14:02:35 CLIENT -> SERVER: dding:5px 0px;margin:0px;">2017-09-02 14:02:35 CLIENT -> SERVER: serif;font-size:14px;line-height:22.4px;color:rgb(83,77,100);padding:3px 3p=
2017-09-02 14:02:35 CLIENT -> SERVER: x 3px 0px;margin:0px;">2017-09-02 14:02:35 CLIENT -> SERVER: JCtLJAMFo3dkdfcVFrTW8" alt=3D"" height=3D"200" border=3D"0" style=3D"font-f=
2017-09-02 14:02:35 CLIENT -> SERVER: amily:Arial, Helvetica, sans-serif;font-size:14px;line-height:22.4px;color:=
2017-09-02 14:02:35 CLIENT -> SERVER: rgb(68,68,68);padding:0px;margin:0px;" />2017-09-02 14:02:35 CLIENT -> SERVER: :Arial, Helvetica, sans-serif;font-size:14px;line-height:22.4px;color:rgb(6=
2017-09-02 14:02:35 CLIENT -> SERVER: 8,68,68);padding:5px 0px;margin:0px;">2017-09-02 14:02:35 CLIENT -> SERVER: tica, sans-serif;font-size:14px;line-height:22.4px;color:rgb(83,77,100);pad=
2017-09-02 14:02:35 CLIENT -> SERVER: ding:3px 3px 3px 0px;margin:0px;">2017-09-02 14:02:35 CLIENT -> SERVER: y:Arial, Helvetica, sans-serif;font-size:14px;line-height:22.4px;padding:0p=
2017-09-02 14:02:35 CLIENT -> SERVER: x;margin:0px auto;" href=3D"mailto:sales@merefineddesigns.com">sales@merefi=
2017-09-02 14:02:35 CLIENT -> SERVER: neddesigns.com2017-09-02 14:02:35 CLIENT -> SERVER: -serif;font-size:14px;line-height:22.4px;color:rgb(68,68,68);padding:5px 0p=
2017-09-02 14:02:35 CLIENT -> SERVER: x;margin:0px;">2017-09-02 14:02:35 CLIENT -> SERVER: ize:14px;line-height:22.4px;color:rgb(83,77,100);padding:3px 3px 3px 0px;ma=
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2017-09-02 14:02:35 CLIENT -> SERVER: 3px 3px 0px;margin:0px;">Amber Foster2017-09-02 14:02:35 CLIENT -> SERVER: al, Helvetica, sans-serif;font-size:14px;line-height:22.4px;color:rgb(68,68=
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2017-09-02 14:02:35 CLIENT -> SERVER: 2017-09-02 14:02:35 CLIENT -> SERVER: ine-height:22.4px;color:rgb(68,68,68);padding:5px 0px;margin:0px;">2017-09-02 14:02:35 CLIENT -> SERVER: e=3D"padding:10px 3px 3px 0px;vertical-align:top;font-family:Arial, Helveti=
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2017-09-02 14:02:35 CLIENT -> SERVER: n:0px;">Hello Amber Foster,2017-09-02 14:02:35 CLIENT -> SERVER: ica, sans-serif;font-size:14px;line-height:22.4px;color:rgb(68,68,68);paddi=
2017-09-02 14:02:35 CLIENT -> SERVER: ng:5px 0px;margin:0px;">2017-09-02 14:02:35 CLIENT -> SERVER: n:top;text-indent:30px;font-family:Arial, Helvetica, sans-serif;font-size:1=
2017-09-02 14:02:35 CLIENT -> SERVER: 4px;line-height:22.4px;color:rgb(83,77,100);margin:0px;">Thank you for your=
2017-09-02 14:02:35 CLIENT -> SERVER: purchase. We have recieved payment and will begin manufacturing your produ=
2017-09-02 14:02:35 CLIENT -> SERVER: ct. Please contact us if you have any further questions.<=
2017-09-02 14:02:35 CLIENT -> SERVER: /table>
2017-09-02 14:02:35 CLIENT -> SERVER:
2017-09-02 14:02:35 CLIENT -> SERVER:
2017-09-02 14:02:35 CLIENT -> SERVER: --b1_3a66583b9b13c411609d7fb76af5f2be--
2017-09-02 14:02:35 CLIENT -> SERVER:
2017-09-02 14:02:35 CLIENT -> SERVER: .
2017-09-02 14:02:36 SERVER -> CLIENT: 250 2.0.0 OK 1504360958 a15sm4887234pfl.1 - gsmtp
2017-09-02 14:02:36 CLIENT -> SERVER: QUIT
2017-09-02 14:02:36 SERVER -> CLIENT: 221 2.0.0 closing connection a15sm4887234pfl.1 - gsmtp

Here is the error inside the sugarcrm.log

Sat Sep  2 16:02:36 2017 [44060][5a6f3c04-6cdc-72e2-d455-58ca04892a20][ERROR] Unable to find relationship emails_email_templates
Sat Sep  2 16:02:36 2017 [44060][5a6f3c04-6cdc-72e2-d455-58ca04892a20][ERROR] Unable to find relationship emails_email_templates
Sat Sep  2 16:02:36 2017 [44060][5a6f3c04-6cdc-72e2-d455-58ca04892a20][ERROR] Unable to find relationship emails_email_templates
Sat Sep  2 16:02:36 2017 [44060][5a6f3c04-6cdc-72e2-d455-58ca04892a20][FATAL] Saving probably failed or bean->save() method did not return with a positive result.

pgorod commented 7 years ago

Please let me finish understanding the SMTP connect problem before I move on to anything else. We have to focus on a single issue until we get to the bottom of it.

That email you sent with my script, with the SMTPOptions, seems to have been sent correctly. Did you receive it on the destination?

mruch2 commented 7 years ago

@pgorod - Sorry definitely don't want to distract from the main issue. Just wanted to add information of the different things I am finding.

I did receive the email on the other end and it looked correct.

pgorod commented 7 years ago

@mruch2 I really value what we have achieved on this thread, we've been struggling with this SMTP connect error for months and I feel this is the closest we've gotten to understanding where the problems are.

If this solves your original SMTP problem, I would say let's not mix any other problems in this thread. If you have other subsequent email problems just start a new thread (on the forums, I would say it's more appropriate until we can say for sure something is a bug in the code). I'll help you out there, as much as I can.

Ok, so now we have a specific error message associated with this problem:

Exception has occurred.
Warning: stream_socket_enable_crypto(): SSL operation failed with code 1. OpenSSL Error messages:
error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed

But you say it's inside phpmailer code, which is not really SuiteCRM, it's just a package we include. While debugging, can you still catch or (test for) that exception when the execution comes out of phpmailer, back to SuiteCRM code?

That's where we could add a clause to test for this condition and give a decent error, or perhaps use the SMTPOptions fix directly (though I don't think we'll do that because it degrades security).

mruch2 commented 7 years ago

Ok so the thrown exception is in the class.smtp.php when removing the SMTPOptions from the script. The exception reads.

Exception has occurred.
Warning: stream_socket_enable_crypto(): SSL operation failed with code 1. OpenSSL Error messages:
error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed

It happens on line 367 in this code block of class.smtp.php

// Begin encrypted connection
        if (!stream_socket_enable_crypto(
            $this->smtp_conn,
            true,
            $crypto_method
        )) {
            return false;
        }
        return true;
    }

pgorod commented 7 years ago

Ok, but when that returns, and possibly a few other functions return, eventually it will come out of any files in the include/phpmailer directory. The question is if there we can test for this particular error condition. That will depend on how the phpmailer exception handling is designed, I don't know.

When debugging that, where does VSCode take you to when the exception occurs, and in the following steps?

mruch2 commented 7 years ago

Here are the different areas it refers to.

class.phpmailer.php line 1548 refers to the SMTPOptions as an exception thrown. I am not really a PHP guy but this looks to be where the exception is thrown not the failed source. Not sure a little help maybe I can get you a better answer.

pgorod commented 7 years ago

Yes, that sort of stack trace is helpful. But now please do it again from within SuiteCRM, not from my script, so we can see the SuiteCRM side of the stack trace.

I'm guessing we'll be taken to EmailMan.php but if you can please confirm that, it would be great. Thanks for your patience.

mruch2 commented 7 years ago

So I am not sure how to attach it exactly. I turned on "Listen for XDebug" but when I sent an email it did not catch the exception. How exactly do I attach to the process?

pgorod commented 7 years ago

I don't know... maybe you can launch SuiteCRM site from within VSCode in debug mode, (setting the breakpoint first to stop where you want)?

If you can't get it to work, maybe it's easier to just add

var_dump(debug_backtrace());

at the point where the exception is thrown. But I've never tried this, I just learned about it in Google...

mruch2 commented 7 years ago

That did not work either and I don't see anything online about how to attach to process.

mruch2 commented 7 years ago

Tried changing the logging settings in SuiteCRM to debug but it does not give me the inner exception either.

stancel commented 7 years ago

Exception has occurred. Warning: stream_socket_enable_crypto(): SSL operation failed with code 1. OpenSSL Error messages: error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed

@pgorod and @mruch2 - We should look at this part closer. I think the issue may not be the code, but rather the cipher suites / security protocols that are activated and configured. From @mruch2's error message about his computer may be trying to use the SSLv3 security protocol to connect, but Google no longer accepts those connections over their IMAP and SMTP accounts. (See here: https://gsuiteupdates.googleblog.com/2016/05/disabling-support-for-sslv3-and-rc4-for.html ).

@mruch2 - Can you please share with us a little bit more about the OS (with version), web server (looks like Apache in XAMPP package, but please confirm XAMPP version) and other environment details (version of OpenSSL, cipher suites/security protocols, etc.)? (ex. SSLv2, SSLv3, TLS 1.0, TLS 1.1, TLS 1.2)

mruch2 commented 7 years ago

Here is my PHPInfo

stancel commented 7 years ago

Thanks.

OpenSSL support => enabled OpenSSL Library Version => OpenSSL 1.0.2j 26 Sep 2016 OpenSSL Header Version => OpenSSL 1.0.2j 26 Sep 2016 Openssl default config => c:/usr/local/ssl/openssl.cnf and Registered Stream Socket Transports => tcp, udp, ssl, sslv3, tls, tlsv1.0, tlsv1.1, tlsv1.2

are the items I wanted to double check. Seems you do have a version of OpenSSL that is compatible with more modern versions of the security protocols. Let's keep looking.

mruch2 commented 7 years ago

Ok so what is next?

salesagility / SuiteCRM