Cases created automatically from E-mails showing HTML in fresh install of 7.5.1

[meethoss]

As you can see from the below screenshots when a case is automatically created from an E-mail it is displaying HTML. That same E-mail, however, when used to manually create a case shows up fine. I've looked around for similar issues which I have attempted to resolve in the same way but could not get it working properly; either way this needs a permanent fix as this is a fresh install.

A little extra info if it helps - I used Gmail as the mailbox and the test E-mail was sent from Outlook 2013.

[opensourcecrm]

go to custom/modules/Cases/metadata/detailviewdefs.php and add this piece of code it will resolve your issue. array ( 0 => array ( 'name' => 'description', 'customCode' => '{$fields.description.value|escape:\'html_entity_decode\'}', ),

[meethoss]

Hi there,

Thanks for your response, unfortunately it hasn't fixed the issue. I have modified line 122 from:

    array (
    'description',
    ),

to:

    array (
      0 => array (
        'description',
        'customCode' => '{$fields.description.value|escape:\'html_entity_decode\'}',
      ),
    ),

But no luck. Any ideas?

[opensourcecrm]

check with this : 'customCode' => '{$fields.description.value|escape:\'htmlentitydecode\' |escape:\'html\'|strip_tags|url2html|nl2br}',

[meethoss]

This has fixed the issue, thanks - I take it this is going into a later release? I wouldn't know how to add this myself otherwise I would offer to :)

[opensourcecrm]

go to custom/modules/Cases/metadata/detailviewdefs.php update that customcode with description field

[abeo]

Running 7.5.3 and still have this issue.

Using opensourcecrm's suggestion I edited custom/modules/Cases/metadata/detailviewdefs.php to look like this, array ( 0 => array ( 'description', 'customCode' => '{$fields.description.value|escape:\'html_entity_decode\'}', ), and this, array ( 0 => 'description', 'customCode' => '{$fields.description.value|escape:\'htmlentitydecode\' |escape:\'html\'|strip_tags|url2html|nl2br}', ),

Not joy, HTML still displays either way.

[meethoss]

Maybe it's because you're editing the file in the custom directory? I directly edited the one in the modules directory: modules/Cases/metadata

That worked for me.

[abeo]

Yes I was editing in the Custom directory. However, when I edit in the Modules directory same result, Case Description still displays HTML tags.

This is my code' ' 4 => array ( 0 => array ( 'description', 'customCode' => '{$fields.description.value|escape:\'htmlentitydecode\' |escape:\'html\'|strip_tags|url2html|nl2br}', ), 5 => '

[abeo]

I also edited custom/modules/Cases/metadata/detailviewdefs.php with the same code but this cases and error that does not allow the Cases page to display.

[meethoss]

I'd suggest you get rid of the custom one - I don't know how that works as my experience of Suite so far is limited, but I would guess that's not helping.

My code from line 121 to 127 looks like this:

    4 => 
    array (
      0 => array (
        'description',
        'customCode' => '{$fields.description.value|escape:\'htmlentitydecode\' |escape:\'html\'|strip_tags|url2html|nl2br}',
      ),
    ),

Looks like mine but you seem to be missing a bracket and comma?

[abeo]

Okay I removed any changes from custom./modules/Cases/metadata/detailviewdefs.php and updated /modules/Cases/metadata/detailviewdefs.php with

array ( 0 => array ( 'description', 'customCode' => '{$fields.description.value|escape:\'htmlentitydecode\' |escape:\'html\'|strip_tags|url2html|nl2br}', ), ),

Still no joy

[meethoss]

Can you attach the file? Do you have any other changes in custom/modules/Cases/metadata/detailviewdefs.php? If not then delete the file, it may be overriding the default file.

[abeo]

Thanks for the help. I deleted custom./modules/Cases/metadata/detailviewdefs.php No effect from doing that. Attached is the /modules/Cases/metadata/detailviewdefs.php file detailviewdefs.zip

[meethoss]

Hmm, your file is an exact match to mine. Sorry I've got no other ideas beyond deleting your custom/modules/Cases folder.

[abeo]

Weird, I renamed the custom/modules/Cases folder.

Still no joy.

Thanks for the help.

[meethoss]

Sorry got no other ideas - good luck with it!

[opensourcecrm]

after making changes with metadata file please repair and rebuild which will adopt the changes.

[abeo]

I updated the /modules/Cases/metadata/detailviewdef.php by replacing the file with a new file containing the updated code. Then I ran a Quick Repair.

Still no joy.

[gokhanerdogdu]

Is this problem still valid in 7.7.4?

[bmwtourer]

I can confirm that this problem is still in 7.7.4 I would add : If I do not put one of the suggested patch I get this

when I put the patch (or very like) I get this

as one can see, with no patch the foreign characters are shown properly but html tags are also shown if i put the patch html renders correctly but I lose the foreign characters.

btw here is my detailviewdev file portion array ( 'name' => 'description', 'comment' => 'Full text of the note', 'label' => 'LBL_DESCRIPTION', 'customCode' => '{$fields.description.value|escape:\'html_entity_decode\'}', ),

I would believe that this problem is getting old and seems to attract little attention.

The MAJOR issue is that when we reply to customers the wrong code is shown which is not really good for our image and by association SuiteCRM image too...

If I am wrong and a solution exist please point me in the right direction.

[vladbar]

I could not replicate this issue - description box does not contain any html markup and foreign characters are displayed correctly. Tested with SuiteCRM 7.7.9, email was sent from Gmail, FastMail was used for the Case Handler (Inbound Email).

[shogunpol]

@meethoss , an issue has been tested on recent version of SuiteCRM(7.8.1), and not appear, can you confirm it and close the issue?

[bmwtourer]

@shogunpol I will test and report Serge

[bmwtourer]

Problem was still there after upgrade to 7.8.1 on test instance... I deleted my custom detail view , performed a repair I looked at the standard view and the problem is gone! 👍 I rebuilt my custom detail view and still ok 👍 Thank you! Serge

[bmwtourer]

BTW my problem was related to   (space -> & nbsp;) characters... all (most?) other html stuff was ok but not the space for some reason.

[shogunpol]

@meethoss , according to community review, an issue doesnt exist any more. If this issue still exists and information can be given to allow us to proceed with this it can be reopened.

[fcorluka]

Hi, I have similar problem in ListView (SuiteCRM 7.8.23 -> Cases - description).

EditView nad DetailView are all good but Listview is not.

I have tried to put custom code line but with no luck. Any ideas? Filip

OKEY so I can not put my html code in here because here it is shown good, but why not in my ListView?