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sendinblue / joomla-plugin

GNU General Public License v2.0
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smtp-relay.sendinblue.com error message #10

Open tribi54 opened 3 years ago

tribi54 commented 3 years ago

I have the Sendinblue plugin installed in Joomla. Workflows that I've created in Sendinblue worked fine but I have also installed a webshop in Joomla (Mediashop by Lesarbresdesign). When I tested this shop application, I found out that sending emails from Joomla doesn't work. In the general configuration, test emails produce an error message (SMTP-Verbindung fehlgeschlagen https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting). Also, in the Sendinblue account, I'v tried to add my domain name (https://lebenstraum-coaching.com) in the IP configuration but when I do so and click on 'save' an error message appears ('Bitte geben Sie einen Domainnamen ein..', in English 'Please enter a domain name'). With phpMail Joomla emails work alright. I can't figure out what's the problem with Sendinblue SMTP but I suppose if I changed to phpMail to be able to use the webshop, my Sendinblue workflows wouldn't work any more. Sendinblue support says they can't help with this issue as it has to do with the plugin. Therefore, I would appreciate any suggestions on how to solve this issue, thank you.

branislavgligorov commented 3 years ago

Hi, there are few things... first you have to be sure that you can send email with your Sendinblue account, you should clear up that with Sendinblue support. Then in your Sendinblue account you will have option to see your SMTP settings where you can see your SMTP password which you will use to setup sending emails in Joomla plugin. I do not understand where are you trying to add your domain and as much as I know it is not needed for using SMTP option but you have error because you are entering domain name with "http...", in your case domain name will be only "lebenstraum-coaching.com"

tribi54 commented 3 years ago

Hi Branislav Thank you for your answer. Sending mails with my Sendinblue account used to work fine before. The SMTP password in the Joomla plugin is correct. I was able to add the domain name and if that's not necessary, that's OK. I have checked with Telnet if SMPT port 587 is blocked but it works all right. Yet, I still can't get a connection. I'm trying to fix this issue using the phpMailer troubleshooting guide as suggested in the error message but if there is anything else you know I could do I would be grateful if you let me know. Thank you, best regards Gabrielle

branislavgligorov commented 3 years ago

Hi tribi54, I understand that account was working fine before but check your limits and if something changed in Sendinblue plans. You should be able to see your plan and amount of emails available for you in your Sendinblue dashboard. Then chek youer mail setings, it should be similar like this (just except technical parameters put your own data): image

You can try to send test email and see if there is error message explaining problem. You can also try this again but with Joomla debug mode turned on (but do not forget to turn off debug mode).

martello22 commented 2 years ago

I'm having the same problem with J 3.10.9 and Sendinblue package 1.0.9 and already checked all the above but nothing, doesn't work