Sending fails with "The server rejected our query, ..." in group chat.

[ekohilas]

• [x] I have searched open and closed issues for duplicates

Bug description

First time sending a youtube link using signal on Linux Mint, message sends to all recipients in group except 1.

Screenshots

Platform info

Signal version: v1.14.4

Operating System: Linux mint 4.4.0-127-generic

Link to debug log

https://debuglogs.org/d877b85756df71b1450e5fd61d7b64b902d431d191b14eba874fe06b2e43e3d8

[ekohilas]

Re-sending after a period of time worked, although not initially.

[scottnonnenberg-signal]

Funny enough, based on your log the server returned a 500 error, a very uncommon thing. Not sure what happened, but I am going to close this. Please reopen if you see it happen again!

[jeremymasters]

I had this today also, @scottnonnenberg-signal https://debuglogs.org/429f438e483d4eb2643ce14ef17c71b349be37a05d9e0d73bc9980aa455cea5c

ERROR 2019-03-22T16:18:22.816Z GET https://textsecure-service.whispersystems.org/v1/devices 502 Error
ERROR 2019-03-22T16:18:22.818Z background onError: HTTPError: promiseAjax: error response; code: 502
    at HTTPError ([REDACTED]\app.asar\js\modules\web_api.js:377:13)
    at resultPromise.then.result ([REDACTED]\app.asar\js\modules\web_api.js:333:13)
    at process._tickCallback (internal/process/next_tick.js:68:7)
Original stack:
Error
    at _outerAjax ([REDACTED]\app.asar\js\modules\web_api.js:371:19)
    at _ajax ([REDACTED]\app.asar\js\modules\web_api.js:472:14)
    at Object.getDevices ([REDACTED]\app.asar\js\modules\web_api.js:663:14)
    at MessageReceiver.onclose (file:///C:/Users/JeremyWiedemann/AppData/Local/Programs/signal-desktop/resources/app.asar/js/libtextsecure.js:38476:8)
    at W3CWebSocket._dispatchEvent [as dispatchEvent] ([REDACTED]\app.asar\node_modules\yaeti\lib\EventTarget.js:107:17)
    at W3CWebSocket.onConnectFailed ([REDACTED]\app.asar\node_modules\websocket\lib\W3CWebSocket.js:219:14)
    at WebSocketClient.<anonymous> ([REDACTED]\app.asar\node_modules\websocket\lib\W3CWebSocket.js:59:25)
    at WebSocketClient.emit (events.js:182:13)
    at WebSocketClient.failHandshake ([REDACTED]\app.asar\node_modules\websocket\lib\WebSocketClient.js:339:10)
    at ClientRequest.<anonymous> ([REDACTED]\app.asar\node_modules\websocket\lib\WebSocketClient.js:278:18)
ERROR 2019-03-22T16:18:22.820Z Top-level unhandled promise rejection: HTTPError: The server rejected our query, please file a bug report. (original: promiseAjax: error response; code: 502)```

[willieling]

Bug description

I'm getting this error multiple times when using the desktop app.

This happens for any message, not just messages containing links. It is also happening in multiple groups.

I can send messages just fine in the same group chat using my android phone.

Screenshots

Platform info

Signal version: v1.39.5

Operating System: Windows 10 20H2 Build 19042.746 Windows Feature Experience Pack 120.2212.551.0

Link to debug log

https://debuglogs.org/2f4f0b538fb57f7778dbe5481cff0b0f8b22af81304a2d18a6d64ace491f7540

[duck-rh]

Quack,

I do have the same problems ("The server rejected our query, please file a bug report. (original: promiseAjax: error response; code: 503)"). Messages from the phone all work so far but most messages from signal-desktop (but not all) fail. Retrying later did not help until just now (a few hours after the first sign of the problem). I tried on two signal-desktop instances that worked fine previously (one used the day before, the other 2-3 days before) and both experienced the same issue. I did not try group chat but one-to-one messages are affected.

I'm using Signal 5.0.9 and signal-desktop 1.39.5 (official package for Debian) on Debian unstable.

\_o<

[shinobinc]

I'm experiencing exactly the same issue as the OP. Youtube link sent to group chat (4 people in group). Link only sent to one person in the group; didn't make it to the other two.

[cpatulea]

3-person group chat. Sent to one, failed to other.

{"name":"log","hostname":"","pid":32289,"level":30,"msg":"app ready","time":"2021-02-06T04:10:32.479Z","v":0} {"name":"log","hostname":"","pid":32289,"level":30,"msg":"starting version 1.39.6","time":"2021-02-06T04:10:32.479Z","v":0} ... {"name":"log","hostname":"","pid":32289,"level":50,"time":"2021-02-06T04:30:15.222Z","msg":"PUT https://textsecure-service .whispersystems.org/v1/messages/[REDACTED]899 500 Error","v":0} {"name":"log","hostname":"","pid":32289,"level":50,"time":"2021-02-06T04:30:15.234Z","msg":"Message.saveErrors: Failed to create or send message SendMessageNetworkError: The server rejected our query, please file a bug report. (original: promiseAjax: error response; code: 500)\n at new ReplayableError ([REDACTED]/app.asar/ts/textsecure/Errors.js:19:19)\n at new SendMessageNetworkError ([REDACTED]/app.asar/ts/textsecure/Errors.js:69:9)\n at [REDACTED]/app.asar/ts/textsecure/OutgoingMessage.js:172:23\n at async OutgoingMessage.sendToIdentifier ([REDACTED]/app.asar/ts/textsecure/OutgoingMessage.js:387:13)\nOriginal stack:\nHTTPError: promiseAjax: error response; code: 500\n at makeHTTPError ([REDACTED]/app.asar/ts/textsecure/WebAPI.js:389:15)\n at [REDACTED]/app.asar/ts/textsecure/WebAPI.js:354:24\nOriginal stack:\nError\n at _outerAjax ([REDACTED]/app.asar/ts/textsecure/WebAPI.js:384:21)\n at _ajax ([REDACTED]/app.asar/ts/textsecure/WebAPI.js:532:20)\n at Object.sendMessagesUnauth ([REDACTED]/app.asar/ts/textsecure/WebAPI.js:886:20)\n at OutgoingMessage.transmitMessage ([REDACTED]/app.asar/ts/textsecure/OutgoingMessage.js:159:35)\n at [REDACTED]/app.asar/ts/textsecure/OutgoingMessage.js:247:29\n at async OutgoingMessage.sendToIdentifier ([REDACTED]/app.asar/ts/textsecure/OutgoingMessage.js:387:13)","v":0}

[hiqua]

Debug log?

[jeremymasters]

Still having this issue!

You changed the names now?

[dhudetz]

Still having this issue!

You might want to redact those names.

Done. Do you mind deleting your comment aswell? Thanks.