Closed Tieumsan closed 1 year ago
Add the following disclaimer in the page with the steps summary and documents required, at the end of "3 - Submit a Photo of proof of address": "Statements from neobanks like Revolut and N26 are currently not seen as valid proof of address"
Blocked by Localize (no translation). @Tieumsan this key https://app.lokalise.com/project/828171766350fbd5dd3c48.67230943/?view=multi&search=get.prepared.proof.address.description need to be updated on all languages before release 3.3.0.
Problem Statement
Users experienced unclear rejection because their proof of address were not accepted by our partner. Sumsub is currently rejecting neobank bank statements: Revolut, N26, ... It should work if you apply with a regular commercial bank statement.
Documents accepted by SumSub: https://help.sumsub.com/products/supported-poa-documents#which-documents-count-as-proof-of-address
Definition of Done
Web
Design: https://github.com/sora-xor/sora-card-web/issues/22#issuecomment-1702626915
Mobile
Design: https://www.figma.com/file/XhTyv6TrsoVXRDlO7Ud9mS/%F0%9F%94%A8-SORA-Wallet-(in-Development)?type=design&node-id=1501-11445&mode=design&t=1ZjQplDoXUsb1hzG-0
[x] sora-xor/sora-card-android#94
[x] sora-xor/sora-card-ios#66