sora-xor / sora-card

Designing a Better World Through Decentralized Technologies
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Add disclaimer on documents accepted for proof-of-address #63

Closed Tieumsan closed 1 year ago

Tieumsan commented 1 year ago

Problem Statement

Users experienced unclear rejection because their proof of address were not accepted by our partner. Sumsub is currently rejecting neobank bank statements: Revolut, N26, ... It should work if you apply with a regular commercial bank statement.

Documents accepted by SumSub: https://help.sumsub.com/products/supported-poa-documents#which-documents-count-as-proof-of-address

Definition of Done

Web

Design: https://github.com/sora-xor/sora-card-web/issues/22#issuecomment-1702626915

Mobile

Design: https://www.figma.com/file/XhTyv6TrsoVXRDlO7Ud9mS/%F0%9F%94%A8-SORA-Wallet-(in-Development)?type=design&node-id=1501-11445&mode=design&t=1ZjQplDoXUsb1hzG-0

BenoXYZ commented 1 year ago

Add the following disclaimer in the page with the steps summary and documents required, at the end of "3 - Submit a Photo of proof of address": "Statements from neobanks like Revolut and N26 are currently not seen as valid proof of address"

spitsynval commented 1 year ago

Updated design for SORA Mobile: https://www.figma.com/file/XhTyv6TrsoVXRDlO7Ud9mS/%F0%9F%94%A8-SORA-Wallet-(in-Development)?type=design&node-id=1501%3A11302&mode=design&t=E3L65qbCp5p3HovS-1

2bogd commented 1 year ago

Blocked by Localize (no translation). @Tieumsan this key https://app.lokalise.com/project/828171766350fbd5dd3c48.67230943/?view=multi&search=get.prepared.proof.address.description need to be updated on all languages before release 3.3.0.