Оn some networks sync mobile-desktop, mobile-mobile account fails with generic-error

[chair28980]

Bug Report

Problem

Attempted to sync mobile device with desktop account, resulted in the following error:

Expected behavior

Desktop account syncs with mobile device.

Actual behavior

Error shown

Reproduction

1. In Status Desktop copy sync code
2. Paste in Status mobile
3. Error shown

Additional Information

• Status version: nightly
• Operating System: iOS

[churik]

@chair28980 are you on the same wi-fi with desktop app?

I doubt that we can investigate it without logs.

cc @Samyoul

[fryorcraken]

I had similar issue when my VPN is on. I am not familiar with the syncing flow but I am guessing the QR code on mobile contains the first ip address (in my case it may be the VPN one) Might be better to have all ip address so that the desktop can try them all.

I didn't open an issue and it seemed low priority (just need to disable VPN)

[churik]

yes, it is known that with VPN it won't work. I'd explain it better in designs. cc @Francesca-G

[chair28980]

Initially I was on the same Wifi with Laptop on VPN and mobile without VPN.

After deactivating the VPN and restarting the Status Desktop app I experienced the same error.

I will attempt again with a full restart of the machine and report back.

[chair28980]

Experienced the same issue without VPN on. Steps taken:

1. ensure vpn is off
2. quit status desktop
3. restart laptop
4. start Status desktop, get sync code
5. input sync code on Mobile app, same error displayed

[churik]

There could be various factors contributing to this issue. It is essential to ensure that all users are connected to the same network, which should not be public or restricted. For instance, functionality may be limited on networks such as airport Wi-Fi or guest networks.

@Samyoul might give insight on more specific network restrictions for this feature

[Horupa-Olena]

Reproduce this bug on Windows 10. Try to sync with a mobile device running Android 13 (status version: nightly). Both devices are on the same network, and VPN is not being used. Desktop log: geth.zip Mobile log: logcat.txt

[churik]

I'm increasing the priority for this issue, as more and more users are facing it.

@ilmotta should we include it to 2.30, at least to investigate the reason?

[xAlisher]

Thank for letting me know @Francesca-G @churik. I've updated copy. Now it's also suggests to disable VPN https://www.figma.com/design/o4qG1bnFyuyFOvHQVGgeFY/Onboarding-for-Mobile?node-id=12958-36180&t=RwfBgF5klzP42mWC-1

Also minor copy change for the first checkbox. Was: Both devices are on the same network Now: Connect both devices to the same network

[qoqobolo]

Thank for letting me know @Francesca-G @churik. I've updated copy. Now it's also suggests to disable VPN https://www.figma.com/design/o4qG1bnFyuyFOvHQVGgeFY/Onboarding-for-Mobile?node-id=12958-36180&t=RwfBgF5klzP42mWC-1

Also minor copy change for the first checkbox. Was: Both devices are on the same network Now: Connect both devices to the same network

FYI: this bottom sheet will be added in this PR: https://github.com/status-im/status-mobile/pull/20504 It's already in testing and I've just requested to add VPN to the copy

[ilmotta]

Thank you for reporting the problem @chair28980.

I faced similar problems while syncing because my firewall has a very limited allowlist of ports open.

Reproduce this bug on Windows 10. Try to sync with a mobile device running Android 13 (status version: nightly). Both devices are on the same network, and VPN is not being used.

@Horupa-Olena, I believe Windows Firewall is enabled by default. If it is enabled, could you try to sync with it being disabled? Disabling firewall solves my sync issues on GNU/Linux.

I'm increasing the priority for this issue, as more and more users are facing it.

@ilmotta should we include it to 2.30, at least to investigate the reason?

@churik Thanks for tagging me here.

For the record, this PR in status-go https://github.com/status-im/status-go/pull/4220 was an attempt to improve or solve the problem for users with firewall enabled. It's a tough problem. If more users report issues even with the checkboxes' step we might want to revisit how we mitigate sync problems via UI and/or find ways to improve the discovery mechanism. cc @qfrank

[Horupa-Olena]

@ilmotta @churik I reproduced this bug even after the firewall was disabled. Used last nigtly apk for today Desktop log: geth.zip

Mobile log: logcat.txt

[ilmotta]

@ilmotta @churik I reproduced this bug even after the firewall was disabled. Used last nigtly apk for today Desktop log: geth.zip

Mobile log: logcat.txt

Thank you @Horupa-Olena. Just to confirm if I understood correctly, you can only reproduce the sync bug in Windows as you explained in your previous comment? On macOS and GNU/Linux sync is working as expected? (assuming VPN/firewall are disabled and both devices are on the same network).

[churik]

@ilmotta unfortunately, on the same network is not possible; for 3 QAs on the same builds (different locations / networks) it is working fine, but for @pavloburykh with Mac OS / ios as far as I known the same issue is reproducible. I'll ask him to recheck

[pavloburykh]

@ilmotta unfortunately, on the same network is not possible; for 3 QAs on the same builds (different locations / networks) it is working fine, but for @pavloburykh with Mac OS / ios as far as I known the same issue is reproducible. I'll ask him to recheck

Hey @ilmotta @churik! I have faced this error today while I was trying to sync IOS and Android. I have scanned QR code via IOS and received the error.

[ilmotta]

@ilmotta unfortunately, on the same network is not possible; for 3 QAs on the same builds (different locations / networks) it is working fine, but for @pavloburykh with Mac OS / ios as far as I known the same issue is reproducible. I'll ask him to recheck

Hey @ilmotta @churik! I have faced this error today while I was trying to sync IOS and Android. I have scanned QR code via IOS and received the error.

Okay @pavloburykh, thanks. From all QA analysis so far, it seems that syncing is not working well even when the user has followed all the 3 recommendations in the checkboxes https://www.figma.com/design/o4qG1bnFyuyFOvHQVGgeFY/Onboarding-for-Mobile?node-id=12958-36180&t=JXFdOGHjG4hPZ3k8-0

I'm tagging the issue as high prio because users can get quite frustrated when they are unable to sync.

[86doteth]

i got the same exact error message as horupa with the timeout when i use the camera to scan but when i simply copy paste the sync code instead i dont get that specific error anymore. on desktop it shows the following screen:

however what happens next is that the mobile app then immediately crashes. on reopening the mobile app it does show a login screen with my profile:

but then just stays stuck loading:

this is all with vpn and firewall disabled with status desktop on ubuntu vm and status mobile on the latest 2.30 version just released on testflight (tho it behaved exactly the same on 2.29).