ZED Mini - USB low bandwidth issue - TX2 - Jetpack 4.6.3

sriinnovasea commented 1 year ago

Preliminary Checks

[X] This issue is not a duplicate. Before opening a new issue, please search existing issues.
[X] This issue is not a question, feature request, or anything other than a bug report directly related to this project.

Description

I have been experiencing a low USB bandwidth issue when attempting to open ZED_Explorer. Despite attempting various troubleshooting steps such as reconnecting the camera, replacing cable and even replacing it with a new one, none of these approaches have resolved the issue.

Steps to Reproduce

ZED_Diagnostic -c ZED Diagnostic Tool

Running ZED SDK Diagnostic : OK
ZED SDK version: 3.8.2 CUDA version: V10.2.300
Running Processor Diagnostic : OK
Processor: ARMv8 Processor rev 3 (v8l)
Running Graphics Card Diagnostic : OK
Graphics card: NVIDIA Tegra X2
Running Camera Test Diagnostic : Failed Specific resolutions are not available Replug your device or connect the camera to another USB 3.0 port. Camera: ZED Mini Firmware: 1523 - Running USB Diagnostic : Failed Low USB bandwidth Read our FAQ to troubleshoot your USB connection issues. (https://support.stereolabs.com/hc/en-us/articles/207635225' style='color: #19b5ec;' >Learn more Frame drops: 70/500 Frame tearing: 0/500

Diagnostic finished, a file has been generated : ZED_Diagnostic_Results.json

ZED_Diagnostic_Results.json.txt

Expected Result

Camera streaming should work without any issue

Actual Result

USB bandwidth issue, camera stream fails

ZED Camera model

ZED Mini

Environment

**Jetson TX2 with ConnectTech Carrier Board**
Hardware: **ZED Mini**
OS: **L4T 32.7.3 [ JetPack 4.6.3 ]**
ZED_SDK: **ZED_SDK_Tegra_L4T32.7_v3.8.2.zstd.run**

Anything else?

Nothing

Myzhar commented 1 year ago

@sriinnovasea please write an email to support@stereolabs.com and add the report file generated by the ZED_Diagnostic tool.

Bardhitoo commented 1 year ago

Can you please share the information on how to resolve that? The transparency would be helpful when searching through the issues/ solutions

stereolabs / zed-sdk