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stripe / stripe-terminal-ios

Stripe Terminal iOS SDK
https://stripe.com/docs/terminal/sdk/ios
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This merchant account cannot be used with the built-in card reader as it has been blocked #299

Closed AnshulMindbody closed 4 months ago

AnshulMindbody commented 5 months ago

Tap to Pay iOS Connection Error - One of our customers is experiencing an error while connecting: 'This merchant account cannot be used with the built-in card reader as it has been blocked. Contact support for details.' Error code: 3950. Could you assist in unblocking the customer's account?

koenpunt commented 5 months ago

FYI: this is an error from Apple; I had this issue with my Apple ID. I e-mailed Apple about this, not getting a reply, but I was unblocked in the 2 days after emailing them.

gliu-stripe commented 5 months ago

@AnshulMindbody Hello, are you attempting to use multiple Stripe accounts on the same device? Apple restricts devices to using at most 3 unique accounts on a particular device within a rolling 24-hour window (see our docs). If you attempt to connect to more than 3 in a 24-hour window, connections to subsequent accounts will fail with the error you're encountering, but you should still be able to connect to the initial 3