Provide setting to select when order is committed

jmauzyk commented 4 years ago

Currently the Avatax plugin commits an order when the order is marked complete. However, we're finding there are situations where this causes issues:

Order is cancelled due to customer choice or fraud prevention. Have to either capture the transaction and due a full refund, or manually void in Avatax admin.
Customer selects Local Pickup as delivery option but never picks up order. Have to issue a full refund or manually void in Avatax admin.
With new ability to edit orders in CP, customer places order and calls in to add an item they forgot. The order is already committed, so have to manually edit order in Avatax admin.

These are just a few examples. I think it would be beneficial if there were an option in the Avatax plugin settings to select which order statuses trigger an order being committed. This would allow users to ensure that orders are only committed when they have been shipped/approved, and weed out scenarios above such as cancellations and edits to orders.

siffring commented 4 years ago

Good thoughts @jmauzyk. We'll discuss it and see what might be involved in that.

Are you on Commerce 3?

jmauzyk commented 4 years ago

Yep, using the latest version of Commerce 3. Thanks!

On Wed, Apr 8, 2020 at 10:21 AM Jason Siffring notifications@github.com wrote:

Good thoughts @jmauzyk https://github.com/jmauzyk. We'll discuss it and see what might be involved in that.

Are you on Commerce 3?

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sparkalow commented 3 years ago

Bumping.

We have a similar use case. In our scenario, some orders cannot be shipped via traditional means and requires communication with the customer after the order is completed and partial shipping payments are collected with Commerce 3 after order completion.

apitel commented 1 year ago

Bumping as well, we have a similar scenario. We have a Order Status called "Quote," which is used to provide customers with pricing and terms prior to placing an order. Not until they actually order the product should it be committed within Avatax.

surprisehighway / craft-avatax

Provide setting to select when order is committed #18